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Shipping and Delivery Policy

▶Glossary6
  1. How Your Tub Is Packed and Shipped
  2. What Curbside Delivery Means
  3. Residential and Warehouse Deliveries
  4. Timing for Your Order
  5. If Your Tub Arrives Damaged
  6. Common Questions

Your Ella walk-in tub ships from Chicago, packed in a crate on top of a pallet, and is delivered curbside. The carrier schedules the delivery, so plan ahead for how the unit will get from the curb to its final spot. Timing is confirmed for your specific order.

How Your Tub Is Packed and Shipped

Every unit ships from Chicago. The tub is placed in a crate on top of a pallet, with honeycomb and shrink wrap added for security.

What Curbside Delivery Means

Curbside delivery is the standard. The carrier schedules the delivery, and you make accommodations to move the unit inside, so please arrange helping hands and a clear path ahead of time. For a full walkthrough, see how your walk-in tub ships and how to prepare for delivery day.

Residential and Warehouse Deliveries

  • Residential addresses: a liftgate is required.
  • Warehouses: a forklift or similar equipment is needed to handle these heavy items.

To learn how weight, distance, and liftgate service are handled, read how shipping is quoted.

Timing for Your Order

Stock for certain items may need to arrive at the warehouse before an order can be processed, and shipping to your location follows once the order is processed. Your Ella dealer or the team at (800) 480-6850 can confirm current timing for your specific order.

If Your Tub Arrives Damaged

If a unit arrives damaged, reject the shipment and a replacement will be sent. For a step-by-step guide, see your delivery inspection checklist and inspecting, moving, and preparing your tub the right way. You can also reach us at ellasbubbles.com/support or (800) 480-6850.

Common Questions

Will the carrier bring my tub inside my home?
Curbside delivery is standard. The carrier schedules the delivery, and you make accommodations to move the unit inside. Having helpers ready on delivery day makes this much easier.
Where does my walk-in tub ship from?
Units ship from Chicago. They are packed in a crate on top of a pallet with honeycomb and shrink wrap for security.
What should I do if my tub arrives damaged?
Reject the shipment if the unit arrives damaged, and a replacement will be sent. You can reach us at ellasbubbles.com/support or (800) 480-6850 with any questions.
What equipment is needed for a warehouse delivery?
A forklift or similar equipment is needed because these are heavy items. Residential deliveries instead require a liftgate.
When will my order be delivered?
Stock for certain items may need to arrive at the warehouse before an order can be processed, and shipping to your location follows once it is processed. Your Ella dealer or the team at (800) 480-6850 can confirm current timing for your specific order.

About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.

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