When a Replacement Tub Is Approved: The Release Form, Confirming Model and Options, and Who Handles Labor

A replacement tub is the last step in a warranty claim, used only when a problem cannot be corrected with replacement parts, and each replacement is put in writing before anything ships. Once support approves it, the team sets out the exact replacement on a release form: the model, its size, the door side and drain side, and the therapy options included. You sign and return the form, confirm the ship-to address, and only then is the tub placed in production and shipped. Ella's Bubbles supplies the tub itself. Removing the original tub, installing the new one, and any plumbing, electrical or related costs remain the owner's responsibility, as with all warranty work.

How a Replacement Is Approved

Start the claim the normal way, with a ticket at ellasbubbles.com/support that includes your serial number, photos of the problem and a description. Most shell, door and equipment problems are resolved with parts. A door issue, for example, is normally handled with a complete replacement door rather than a new tub. Support decides whether a full tub is warranted after reviewing the photos and the repair history, and coverage follows the lifetime limited warranty terms for the original owner at the original address.

The Release Form

The form is the document that defines the replacement, so read it as carefully as an order.

1. Support emails a release form naming the replacement model, size, door side, drain side and the options included, such as hydro or air massage, in-line heater, heated seat and back, ozone sterilization, chromatherapy or the faucet.
2. Compare it with your original tub and your bathroom. The replacement offered is sometimes a different model than the one being replaced, so check the actual exterior dimensions, the door side and the options against your space and your installer's plan.
3. Raise questions before signing. Questions about the model, the door side or the options are settled at this stage with the team, before the form is finalized.
4. Sign and return the form. The tub is held until the signed form is received, and production and shipping start only after that.
5. Confirm the ship-to address on the form. Replacement tubs travel by freight as curbside delivery with a liftgate, so plan for moving the crate inside. Freight delivery explained covers what to expect on delivery day.

What the Form Covers and What It Does Not

The form states what Ella's Bubbles provides, which is the replacement tub with the listed options. It also states plainly that Ella's Bubbles is not responsible for, and does not reimburse, costs associated with removing the original tub, installing the new one, or the plumbing and electrical work involved. Shipping treatment and what happens to the original tub are written on the form for your specific case, so rely on the form rather than on what another customer was offered. If a return of the original tub is required, the form says so and the team arranges the details.

Who Does the Labor

Labor for a swap is arranged by the owner with a local licensed plumber and electrician, or with the original installer. Labor coverage, when it exists, comes from the installer's own warranty, so review what to ask your installer for in writing before the work is scheduled. Give your installer the replacement model's spec sheet so the circuit, drain position and faucet connections are ready on delivery day. If the original installer is no longer available, who services an installed Ella tub explains how to find a local pro. Once the tub ships, tracking follows the same path as any warranty shipment, described in where is my replacement part.

Buying Through a Dealer

If the tub was purchased through a dealer or contractor, the dealer may coordinate the claim and the release form with the team, and labor for the swap is arranged between the dealer and the owner. Ella's Bubbles is not bound by warranty or labor promises made by a dealer, so get those in writing from the dealer directly.

Related Guides

• How do I start a warranty claim for my Ella walk-in tub?
• What Happens After a Warranty Part Is Approved: Testing, Where It Ships, Return Labels and What to Keep
• Defect or Wear and Tear? Examples of How Support Evaluates Common Part Requests

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.