Ordering, Shipping & Delivery

These guides cover the initial steps of ordering your walk-in tub, from understanding pricing and available configurations to applying for financing. Articles explain how to get product information, what 'built to order' means for lead times, and how to navigate common buying questions. You will also find details on how to place an order, whether through a dealer or directly, and what to expect regarding proposals and order confirmations.

• Financing Your Walk-In Tub: How to Apply and What to ExpectYes, walk-in tub financing is available for Ella's Bubbles tubs, and applying is simple. The current financing partners are listed at ellasbubbles.com/financing/ , where you can apply directly and, in most cases, receive a rate decision in seconds. If you would rather not apply online, your Ella dealer or the team at (800) 480-6850 will gladly walk through the application with you. Approval, rates and terms…
• How Ella Pricing Works: What the Web Price Includes and What Changes ItThe cost of a walk-in tub from Ella's Bubbles is really the sum of several separate decisions: the model, the therapy package, the options layered on top, shipping to your address, and installation by your contractor. Understanding each one makes it much easier to compare configurations and to read a proposal from your Ella dealer or the team. This guide explains each component and what moves it up or down. It…
• Clearance and Warehouse Tubs: What Is Different, What Is Final, and What Warranty AppliesClearance walk-in tubs and warehouse tubs are real Ella's Bubbles walk-in tubs, fully functional in nearly every case, that carry a minor cosmetic imperfection in the acrylic, a small scratch, or a blemish that keeps them out of regular stock. They are listed individually by serial number on the clearance page at ellasbubbles.com/walk-in-tub/clearance-sale-discount/ , each with its own description, photos, and…
• Placing Your Order: Online Checkout, Proposals, Phone Orders, and Fixing Cart ErrorsWhether you are working with an Ella dealer or with the Ella team, a walk-in tub order follows the same shape: a written proposal for the exact tub, an order confirmation once the order is placed, and a shipment notice with tracking once it leaves Chicago. This guide explains what each document contains and what to have ready so nothing has to be re-quoted. What to have ready The model and, if you know…
• Common Buying Questions and Who Answers Them: Cost, Configurations, Availability, Timing, Retailers and PromotionsThe most common walk-in tub buying questions, about cost, configurations, availability and timing, all have the same friendly answer: talk with your Ella dealer or the team at (800) 480-6850, or open a ticket at ellasbubbles.com/support. Because every Ella's Bubbles walk-in tub is assembled and tested to order around the model, size, door and therapy package you choose, the people who can see your exact…
• Booking a Live Video Tour of the Chicago Facility: How It Works, Which Apps Work, and What to Do If the Link Never ArrivesA live video tour is a real-time video call with an Ella's Bubbles specialist who walks you through the Chicago showroom and production facility, where up to 28 walk-in tub models are on the floor. You book a 30-minute slot on the scheduling calendar at ellasbubbles.com/walk-in-tub/schedule-showroom-tour/ or by calling (800) 480-6850, a one-tap video link is texted to your phone before the call, and the…
• Brochures and Catalogs: The Six Digital Brochures, What Each One Covers, Known Misprints, and How to Get a CopyThere is no single Ella's Bubbles catalog. Instead there are six digital brochures, one per tub family, and each one is a free PDF you can download from the product pages or have emailed to you by the team at (800) 480-6850 or through ellasbubbles.com/support. Brochures give you photos, a feature overview and nominal sizes; for exact dimensions, weights, capacities and electrical figures, the spec sheet is the…
• In Stock, Built to Order, Preorder and Backorder: What Those Words Mean for a Walk-In Tub OrderEvery Ella walk-in tub is assembled, jetted and tested to order in Chicago, so "in stock" means the shell and components for your exact configuration are on hand and assembly can begin right away, not that a finished tub is sitting on a shelf ready to load. "Preorder" and "backorder" mean that configuration is scheduled for a later production run. Stock is tracked per model, door side, therapy package and color…
• What Is a Clearance Walk-In Tub?A clearance walk-in tub, also called a warehouse tub or clearance unit, is a specific, individually listed Ella tub that carries a minor cosmetic imperfection, sits in overstock, or was built to a configuration that did not match an order. Each one is identified by its serial number in the listing name and is offered exactly as described, never modified. The listings live at…
• What Do Built to Order, In Stock and Preorder Mean?Built to order means every Ella walk-in tub is assembled, jetted and tested for a specific order in Chicago. Within that, in stock means the shell and components for your exact configuration are on hand so assembly can begin right away, and preorder (or backorder) means that configuration is scheduled for a later production run. None of the three words means a finished tub is sitting on a shelf; each tub still…
• Why Is My Credit Card Being Declined When Placing An Order?If your card is declined or shows an error while you're completing an order, the issue is almost always on the bank's side rather than a problem with your order itself. Banks routinely flag purchases for fraud review, enforce daily spending limits, or run into delays after a merger, and any of these can stop a charge from going through even when your card is in good standing. Common Reasons A Card May Not Go…
• Getting Ella's Bubbles Tub Information by Email or TextElla's Bubbles shares product details, photos, specifications, and diagrams by email, and can text that same information to your phone if you don't have an email address on hand. Printed brochures and booklets are not mailed out, so email or text is the way to see photos and specifications for any tub you're considering. What's Included in Your Information When you reach out for details, you can expect an email…
• How Ordering a Walk-In Tub Works When Your Contractor Is Involved: Spec Sheet, Fit Check, Door Side and DeliveryOnce you have a model in mind, the process runs in a simple order. You receive the spec sheet for that tub, your contractor confirms the tub fits your bathroom and tells you which door side to order, the configuration is confirmed with your Ella dealer or the team at (800) 480-6850, your order is placed, and the tub is assembled, tested and shipped. Ella's Bubbles is the manufacturer and does not install tubs, so…
• Will Someone Come to My Home for an Estimate?No. Ella's Bubbles does not send anyone to your home to measure the bathroom, inspect the plumbing, or write up an estimate. The right model is chosen during a phone conversation, and a written proposal covering the tub, its specifications, and delivery to your address is prepared from that call. Measuring the space and confirming that your existing plumbing and electrical service will work is the job of the…
• Deposits and Partial Payments on a Walk-In Tub OrderElla's Bubbles does not take deposits or partial payments on a walk-in tub order. The confirmation invoice is paid in full, and the tub is assembled and tested to order once payment is complete. If you are waiting on funds, you can still place the order now. You receive a confirmation invoice to review, you respond to it when your money is available, and placing the order secures the unit so the configuration you…
• Dealer Payment Terms and Accepted Payment Methods for Walk-In Tub OrdersElla's Bubbles does not offer net terms, open account billing or deferred payment to dealers, contractors or resellers. Every walk-in tub order is prepaid in full, and the unit goes into production only after the invoice has been paid. Payment is accepted by wire transfer or ACH, or by credit card through a signed credit card authorization form. Credit card payments carry a card processing fee, which is stated on…
• Is There a Fee for Paying by Credit Card on a Walk-In Tub Order?Yes. When an invoice from Ella's Bubbles is paid by credit card, a card processing fee is added to the invoice total. The fee is stated on the invoice before you approve it, so there is no surprise after the charge is run. Paying by wire transfer or ACH carries no Ella processing fee. How the fee appears on your invoice When Ella prepares your confirmation invoice, it notes the card processing charge that…
• How to Get a Copy of Your Invoice or Paid ReceiptIf you need a copy of your invoice or a receipt showing your order as paid, ask for it and it will be emailed to you. Request the copy from where you purchased. Your Ella dealer can obtain a copy of the invoice from Ella if they need it, and you can also open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your order number and the team will send the receipt tied to your order. Why you might need…
• Paying for Your Order by Check or Wire TransferYes. An invoice from Ella's Bubbles for a walk-in tub order can be paid by mailed check. Make the check payable to Ella's Bubbles, LLC for the full amount shown on the invoice and mail it to the office address printed on that invoice. Your order is held until the check has arrived and cleared, and only then is the tub released to production. If you would rather not wait on the mail, a wire transfer is also…
• Paying Your Walk-In Tub Invoice by Wire TransferYes, you can pay your walk-in tub invoice by wire transfer. Ask the team at (800) 480-6850, or where you purchased, to set it up. You will first receive your invoice so you can confirm every line is correct, and then the official wire transfer instructions as a separate document. Use only the bank details printed on that document when you give the payment order to your bank. How a wire payment works Tell the…
• Dealer Purchase Orders: Invoice Confirmation and Payment Before Your Tub Goes to ProductionWhen a dealer sends a purchase order, the order desk replies with an invoice and asks the dealer to confirm that every detail is correct. The order is not released to production, and nothing ships, until that written confirmation and payment are both received. Replying promptly with the confirmation wording and the payment method keeps the order moving without extra back and forth. From purchase order to…
• Adding a Panel, Faucet, or Option to an Order You Already PlacedYes. As long as your order has not shipped, an end panel, extension panel, faucet, heated seat, headrest, therapy option, or even another tub can be added to an order you have already placed. Contact where you purchased or the team at (800) 480-6850, reference your invoice number, and say exactly what you want added. The team updates the invoice and sends it to you to confirm, and once the added items are…
• Paying by Credit Card Over the Phone and How Your Card Details Are ProtectedYes. Major credit cards are accepted for payment on your order and for replacement parts, and the payment is taken over the phone rather than through email. The team writes the card details down during the call, hands them to the person who processes payments, and that paper is shredded as soon as the charge goes through. Card numbers are not kept in Ella's customer database, which is exactly why the phone method…
• Can I Order a Walk-In Tub Before My Funds Are Available?Yes. You can place your walk-in tub order now and respond to the confirmation invoice when your money arrives. Ella's Bubbles does not take deposits or partial payments, so the invoice is paid in full before the tub is assembled and tested, but placing the order early secures the configuration you chose. The canonical guide, Deposits and Partial Payments on a Walk-In Tub Order , covers the payment rules in full.…
• Where can I buy a walk-in tub shower combo with professional installation?An Ella walk-in tub and shower combo is purchased through your Ella dealer or the team at (800) 480-6850, and it ships nationwide from the company's Chicago facility, so where you live does not limit which model you can order. Installation is a separate job done by a local licensed plumber or electrician rather than by Ella's Bubbles, and the shower column that turns the tub into a combo has to be fitted before…
• Do I Need an In-Home Appointment to Buy a Walk-In Tub?No one from Ella's Bubbles needs to visit your home before you choose a walk-in tub. Every Ella tub is assembled, jetted and tested to order in Chicago, so the choosing happens over the phone, from the spec sheets and model videos, or on a 30-minute live video tour where a specialist shows you the tubs in real time and can take seat and doorway measurements for you on camera. The one appointment every order does…
• Can a Clearance Walk-In Tub Be Changed to a Different Door Side or Therapy?No. A clearance walk-in tub is one specific, individually listed unit identified by its serial number, and it is sold exactly as configured: the drain side and door hand cannot change, a jetted unit cannot become a soaker, jets cannot be added to a unit built without them, and options such as a heated seat cannot be added. If the listing does not match the hand or therapy you need, the answer is a different serial…
• Are Ella tubs sold at Home Depot configured differently from dealer tubs?No. An Ella walk-in tub sold through Home Depot, Menards, Amazon or another retail partner is the same tub that reaches you through an Ella dealer. It is assembled, jetted and tested to order in Chicago, built to the features and electrical standards on the order, and it carries the same Lifetime Limited Warranty and the same lifetime technical support. What changes from one seller to another is which models and…
• Which Ella walk-in tub options are special order and do they add lead time?On an Ella walk-in tub, a special order is a build that goes past what a frame normally carries: infusion microbubble on the Deluxe or Ultimate, the Air + Hydro + Foot triple on the Lounger, all four therapy systems on the TransferXXL, and the H2 hydrogen system on any tub other than the Standard60. Ella publishes no lead time for these or for any other option, because every tub is assembled and tested to order…
• I just placed my walk-in tub order, what happens next?Thank you for choosing Ella's Bubbles. After you place your walk-in tub order, your tub is assembled, jetted, tested, cleaned and carefully packed at the Chicago facility, then shipped to you by freight carrier. You receive an order confirmation when your purchase is complete, and a shipment confirmation with a tracking number by email once your product ships, typically within 24 hours of the tub leaving the…

These guides cover shipping and delivery for your Ella's Bubbles walk-in tub, replacement tub, or shower unit. Articles here explain how LTL freight works, including curbside delivery with liftgate, tracking your shipment, and what to do if your order has not arrived. You will find information on shipping size, shipping weight, the shipping crate, and the bill of lading (BOL). We also cover arranging pickup in Chicago and how shipping is quoted.

• How Shipping Is Quoted: Weight, Distance, Liftgate Delivery, and Accessory ShippingWalk-in tub freight delivery works like this: every Ella's Bubbles tub ships fully assembled by LTL freight from the Chicago facility, the carrier calls ahead to schedule a delivery window, and the crate is lowered by liftgate to your curb or driveway. Shipping is quoted separately for your delivery address rather than being part of the tub configuration, because crate size, weight, distance and destination type…
• Video Tour: How Your Tub Is Assembled, Tested, Packed and Shipped From ChicagoYes, every Ella's Bubbles walk-in tub is inspected, assembled to your order, leak-tested, run through its pumps and mechanical systems, cleaned, wrapped and crated in Chicago before it ships. This video tour of how Ella builds, tests and packs your tub takes you onto the production floor to show the quality-control process, the packaging that protects a hand-built tub in transit, and the company behind it. Each…
• Sales Tax, Customs Duties and Brokerage on a Walk-In Tub Order: What Decides Them and Where They AppearWhether sales tax appears on a walk-in tub order depends on the seller's tax obligations and the state the tub ships to, not on the tub itself. The published terms at ellasbubbles.com/terms/ state that "Sales tax will be added to the price of purchases as deemed required by us," and every seller applies its own rules the same way, so the invoice from where you purchased is the document that shows whether tax was…
• Picking Up in Chicago: Arranging Pickup of a Tub, a Replacement Part, or a Returned Shower Unit at the Roosevelt Road FacilityYes, you can pick up in Chicago. Tubs, and when available replacement parts and returned shower units, are collected at the warehouse and production facility at 2700 W Roosevelt Rd, Chicago, IL 60608, Monday through Friday, 8 AM to 5 PM Central. Pickup is arranged in advance through where you purchased or with the team at (800) 480-6850, so the order is tested, packed and waiting when you arrive. Do not go to the…
• What Are Shipping Size and Shipping Weight on a Walk-In Tub?Shipping size and shipping weight are the crated dimensions and crated weight of a walk-in tub, printed on every Ella spec sheet alongside the tub's own size and net weight. Because Ella tubs ship fully assembled inside a crate or reinforced container, the crate has to clear every doorway, hallway, staircase and turn on the route into the bathroom. That makes the shipping size, not the tub size, the number to…
• What Is the Shipping Crate on a Walk-In Tub Order?The shipping crate is the wooden crate or reinforced corrugated container that protects a fully assembled Ella walk-in tub in transit. It rides on a custom skid with support layers under every tub foot and is designed to take the scuffs of shipping so the tub inside does not. Keep the crate and all packaging until installation is complete. Inside the container the tub is wrapped in plastic and bubble wrap…
• What Is Curbside Delivery with Liftgate for a Walk-In Tub?Curbside delivery with liftgate is the standard LTL freight delivery for an Ella walk-in tub. Your tub travels on a pallet inside a crate, the truck's liftgate lowers the crate to street level, and the driver brings it to your curb or driveway. That is where the carrier's job ends: moving the crate inside, up the steps and into the bathroom is the customer's or installer's job. People also call this curbside…
• What Is a Bill of Lading (BOL) on a Walk-In Tub Delivery?A bill of lading, often shortened to BOL and sometimes called the delivery receipt or the shipper's delivery document, is the freight paperwork you sign at the curb when your walk-in tub arrives. It records what the carrier handed over and the condition it was in. Damage written on the bill of lading and signed by the driver is what makes a freight claim valid, so those few minutes with a pen at the curb are the…
• My Order Has Not Arrived and Nobody Called. What Should I Do?When my order hasn't arrived and nobody called is the situation, the first thing to check is the phone number on your order, because walk-in tubs travel by LTL freight and the carrier calls that number to schedule a delivery window before the truck comes out. A missed call from an unfamiliar number, a full voicemail box, or a typo in the number on the order are the most common reasons a delivery goes quiet. The…
• Shipping, Sales Tax, and Pickup for Your Walk-In Tub OrderShipping cost for your Ella's Bubbles walk-in tub is calculated based on your delivery location, and sales tax is only added to orders shipping within Illinois. If you're near Chicago, pickup directly from the manufacturing facility is also an option, and every tub is assembled and tested before it leaves the building. For the most current cost and timing details on your specific order, reach out to your Ella…
• How Do I Track My Walk-In Tub Freight Shipment, and What If It Stalls?Your walk-in tub, whether it is your original order or a replacement tub, ships from Chicago by LTL (less-than-truckload) freight, and the tracking number is emailed to you once the carrier has picked it up. Use that number on the carrier's own website. The freight carrier calls to schedule a delivery time before the truck arrives. If the tracking stops updating, shows a reroute, or a number does not return…
• Is There a Deadline to Install My Walk-In Tub After Delivery?There is no deadline to install an Ella walk-in tub after it arrives. You can take delivery well before your plumber is ready, which is common with new builds and phased remodels, and the tub is covered once it is installed and the warranty is activated. The one clock that does run starts at delivery: any freight damage must be reported within 48 hours of receipt. The only other date to keep in mind is the 30-day…
• Can Ella Hold My Tub at the Warehouse Until My Bathroom Is Ready?Yes. Once your order is placed and paid, Ella's Bubbles can hold your tub at its dock at no charge and ship it when your bathroom is ready, your contractor is scheduled, or the weather allows delivery. The hold is for a limited window that is confirmed for your specific order, so tell your Ella dealer or the team at (800) 480-6850 your expected timing when you order. Why customers ask for a hold The most common…
• Where Are Ella Walk-In Tubs Made, and What Is the Country of Origin for Customs?Ella walk-in tub shells are manufactured in China and then assembled, jetted and water-tested to order at Ella's Bubbles in Chicago, Illinois, where every tub ships from. For customs purposes the country of origin declared on the shipping paperwork is China. Whether duty applies depends on where the tub is going and how each item is classified, and any duty, tax or brokerage at the destination is the buyer's…
• Can I Change the Shipping Address or Consignee Name After Placing My Order?Yes. If the shipping address on your order is wrong or has changed, contact where you purchased or the team at (800) 480-6850 with your order number and the corrected details. The order is updated and a corrected invoice or receipt is sent back for you to confirm. Corrections are simplest before the tub ships. Once the tub is with the carrier, Ella sends the carrier a corrected Bill of Lading, and the change then…
• Can Two Orders Ship Together on One Freight Shipment?Yes, two orders can usually be combined into a single freight shipment, as long as you are willing to wait until the later order is ready. Freight is billed on the actual weight and destination of what ships, so sending two tubs, or a tub and shower items, on one freight run lowers the overall shipping expense compared with two separate deliveries. Ask your Ella dealer or the team at (800) 480-6850 for the…
• Shipping Your Tub to Your Plumber or Installer Instead of Your HomeYes. If a curbside freight delivery at your home is not practical, Ella's Bubbles can ship your walk-in tub directly to your plumber's or installer's business address instead. Give the team that address, a contact name and a phone number the carrier can call, and the tub is invoiced and shipped there rather than to your home. This is a common arrangement for communities that restrict truck deliveries and for…
• White Glove and Inside Delivery Options for a Walk-In Tub OrderElla's Bubbles does not offer white glove delivery. Every walk-in tub ships with curbside delivery with liftgate service, which means the freight carrier lowers the crate to the ground at the curb and moving it from there is up to you and your installer. If you need the crate carried past the curb, into a garage, onto a patio or into a room, inside delivery can often be arranged as an added carrier service for an…
• My Building Requires a Certificate of Insurance for the Tub DeliverySupport can request this for you. If your condominium or apartment building requires a certificate of insurance from the delivery carrier before it will allow a freight delivery, contact support as soon as you know the requirement. Ella ships walk-in tubs by freight through a freight provider, and support passes your building's request to that provider, who requests the certificate from the carrier and forwards it…
• Can My Shower Base Ship Now If the Wall Panels Are Back-Ordered?Yes. When the wall panels on your shower order are temporarily out of stock, the base can ship on its own so your contractor can set it, and the wall panels follow once they are back in stock. Ask for a split shipment through your Ella dealer or the team at (800) 480-6850, or open a ticket at ellasbubbles.com/support, and the team will arrange it for your order. How a split shipment works Shower bases and wall…
• Shipping a Walk-In Tub Overseas: What the Team Needs, Freight Forwarder Pickup, and Warranty Parts AbroadYes. Ella's Bubbles ships walk-in tubs to destinations outside the United States and Canada, and every tub is assembled and tested in Chicago before it is packed for the trip. Because freight is arranged for each destination individually, the team at (800) 480-6850 needs your complete delivery address and a working phone number before shipping options for your order can be confirmed. The general process for…
• Dealer Orders: Using Your Own Freight Carrier and Bill of LadingYes. Dealers and trade buyers can move an Ella order on their own freight carrier. When the order desk replies to your purchase order, it includes Ella's shipping charge for the order along with the option to use your own carrier instead. If you choose your own carrier, you send Ella a bill of lading, and Ella provides everything the carrier needs: the pick-up location, the shipping dimensions of the crate, the…
• Why Ella Needs a Working Phone Number Before Your Walk-In Tub ShipsYour walk-in tub travels by freight truck, and the carrier must call the delivery contact to set a delivery appointment before the truck comes out. That is why Ella's Bubbles confirms a valid, working US phone number on every order before the tub is released to ship. The same rule applies when you ordered through a retailer such as a home improvement store, because Ella's Bubbles builds and ships the tub as the…
• Can My Walk-In Tub Ship to the Freight Terminal for Pickup Instead of My Home?Yes. Instead of residential curbside delivery, your walk-in tub or shower order can be shipped to the freight carrier's terminal closest to you, and you or your contractor pick it up there. Tell your Ella dealer or the team when you place the order or before the invoice is finalized, and Ella's Bubbles will update the ship-to on the invoice to the terminal, confirm your payment details, and release the order.…
• Can Ella Deliver My Tub on a Specific Day? Choosing a Ship Date Versus Guaranteeing DeliveryYou can choose the day your tub leaves Ella, but no one can promise the day it arrives at your door. Ella schedules the freight carrier pickup on the weekday you request, and from that point the carrier controls the transit and the delivery appointment. If your builder or installer is only available on certain days, the dependable plan is to order early, let the tub be built and tested ahead of time, pick a ship…
• Why an Organization's Address Can Still Be Classified as a Residential Freight DeliveryFreight carriers decide whether a delivery is residential or commercial by how their truck can reach and unload at the site, not by the name on the building. A housing authority, a small business, or another organization located on a residential street or at a limited-access site is treated as a residential delivery, and the residential classification applies even though an organization is the buyer. Ella's…
• Do You Need Liftgate Service, and Can Shipping Be Recalculated Without It?Liftgate service is needed whenever there is no loading dock or forklift at the delivery address, which is the case for nearly every home delivery. If your delivery point is a commercial location with a dock, or you have a forklift or another safe way to take the crate off the trailer, tell your Ella dealer or the team at (800) 480-6850 before your order is finalized and the shipping charge can be recalculated…
• My Tub Shipped but the Carrier Cannot Locate It. What Happens Now?If your walk-in tub shipped but the carrier can no longer say where it is, Ella's Bubbles opens a trace on your behalf. Support sends the carrier the bill of lading and photos of the crated tub so the terminals along the route can run a dock check. If the freight still cannot be found, the warehouse prepares a replacement tub and ships it with new tracking, so you are not left waiting on the carrier's…
• Missed Freight Delivery: Redelivery Charges and How to RescheduleWhen the freight carrier arrives inside the scheduled appointment window and nobody is there to receive the tub, the carrier records a failed delivery and bills a redelivery charge for the second attempt. Because that charge comes from the carrier, Ella's Bubbles passes it on to the customer, and the carrier will not make another attempt until the charge is approved. The team contacts you, confirms how you want to…
• Can Ella Ship a Walk-In Tub or Shower Base to Canada, and Are There Installers There?Yes, Ella's Bubbles walk-in tubs ship to Canada regularly, and there are many happy Ella owners across the country. Two things work differently north of the border. Shower bases are not shipped to Canada because they are fragile and easily damaged during shipment. And Ella has no representatives or installers of its own in Canada, so installation is done by a local licensed contractor, and the team can help you…
• Four-Fold Shower Screen on Backorder: How the Rest of Your Order Ships and How the Screen FollowsThe four-fold glass shower screen is stocked in limited quantities and goes on backorder from time to time. When the screen is out of stock at the moment you order, the rest of your order can be confirmed and shipped now and the screen sent separately once the next shipment arrives, so a backordered screen does not hold up a tub. The screen is logged as a pre-order and is prioritized when stock lands. Your Ella…
• Dealer Orders Shipped Straight to the Customer: Drop Shipping and What Paperwork Travels With the TubYes, a dealer order can ship directly to the end customer's home instead of to the dealer's warehouse. The order form has separate billing and shipping sections, so the dealer enters its own billing details and the customer's name, address, phone number and preferred delivery option as the consignee. The only document that travels with the tub is a packing slip listing the contents, and it shows no pricing. The…
• Does Ella's Bubbles Deliver Walk-In Tubs to West Virginia?Yes. Ella's Bubbles ships its walk-in tubs and walk-in showers nationwide, so a home in West Virginia can receive an Ella tub just like a home in any other state. Every tub is assembled and tested in Chicago before it travels to you by freight, and the cost, tax and timing details for your order are explained in Shipping, Sales Tax, and Pickup for Your Walk-In Tub Order . Where your tub ships from Ella's…
• Where can I buy an in-stock walk-in tub that ships now?Ella walk-in tubs are assembled and tested to order at the company's facility in Chicago and shipped nationwide, so the quickest route to a tub is to confirm the model, door side, therapy package, faucet and accessories with your Ella dealer or the team at (800) 480-6850, who can tell you what is on hand for that exact configuration. Where can I buy an Ella walk-in tub near me? covers the ordering route. This…
• How Long and Where Can I Store a Walk-In Tub Before Installation?There is no deadline to install an Ella walk-in tub once it has been delivered, so it can wait as long as your project needs, provided it stays in its original packaging, indoors and out of the weather. If you have nowhere dry and warm to keep it, the better option is to leave the tub at the Ella dock and schedule delivery close to installation day, as explained in Can Ella Hold My Tub at the Warehouse Until My…
• What Happens If the Freight Truck Cannot Reach My Driveway or Road?If a full-size freight truck cannot make it down your road or into your driveway, tell your Ella dealer or the team at (800) 480-6850 before the shipment is booked. The carrier decides how a stop is served by how its truck can reach and unload at the site, and the two alternatives to a curbside stop at the house are pickup at the carrier's terminal or pickup at the Chicago facility. What Is Curbside Delivery with…
• Can my walk-in tub be delivered to a condo loading dock instead?Yes, your walk-in tub can be delivered to your building's loading dock or loading area, but give your Ella dealer or the team at (800) 480-6850 the exact address and the dock details before the order is finalized, because the freight carrier, not Ella's Bubbles, decides whether the stop counts as a commercial dock delivery or a residential delivery. A condo or apartment building in a neighborhood is usually seen…
• Can two people carry an Ella walk-in tub up a flight of stairs?Two people can carry most standard-size Ella walk-in tubs, which weigh 200 to 240 pounds net, once the tub is out of its crate and the access panels are removed, but a flight of stairs calls for extra hands beyond that pair. The tub ships fully assembled and cannot be taken apart, so the stair route has to clear the tub's actual size, or the crate size if you carry it crated. Every model's figures are in How much…
• When Will I Receive Shipping Details for My Walk-In Tub Order?Shipping details for an Ella walk-in tub order arrive in stages rather than all at once. The invoice confirms the ship-to address before the order is released to production, and the tracking information is emailed once the tub has actually shipped. Because every tub is assembled and tested to order, no fixed timeline is published, so your Ella dealer or the team at (800) 480-6850 confirms the current timing for…
• Can a Walk-In Tub Be Stored in a Garage or Outside Before Installation?Yes, an Ella walk-in tub can wait in a garage before installation, as long as the garage keeps the weather off and keeps the tub out of the cold. Storing it outside, on a driveway, patio or lawn, does not meet Ella's guidance. That guidance is to keep the tub in its original packaging, indoors and out of the weather, until the installer is ready. The complete storage guidance, including how long a tub can wait, is…
• How your walk-in tub ships and how to prepare for delivery dayPreparing for walk-in tub delivery day comes down to three things: measure the path from your main entrance to the bathroom against the shipping size, plan for your installer or two able helpers to carry the tub, and keep all packaging materials until your installation is complete. Your walk-in tub is delivered as one fully assembled unit, protected by heavy duty packaging and shipped by LTL freight truck to your…

These guides cover inspecting your walk-in tub delivery for damage or missing parts. Articles here explain how to inspect the shipping crate and tub before signing, what to do if a loose screw or small part is found, and how to identify if the wrong drain side or model was shipped. You'll find information on filing a freight damage claim, understanding the 48-hour window for reporting damage, and what to do if an LED light or heated seat feature is missing. A printable delivery day checklist is also provided.

• What Is the Freight Damage 48-Hour Window on a Walk-In Tub Delivery?The freight damage 48-hour window is the published period, 48 hours after receipt of your shipment, in which any damage or missing parts must be reported. It covers obvious crate damage as well as concealed damage discovered during a visual and operational inspection. Owners also call it the damage claim window, the reporting deadline or the 48-hour rule, and it comes straight from the shipping policy at…
• Parts Are Missing From the Crate. What Do I Do?When parts are missing from the crate, they are usually not missing at all. Every small item, from drain handles and grab bar hardware to supply lines and the hand shower hose, is individually wrapped, boxed and placed inside the tub or under the frame before the tub is crated. The first thing to check is inside the tub itself: the manual and small instruction packs travel in a white envelope on top of the wrap…
• My Walk-In Tub Arrived Damaged. What Should I Do?If your tub arrived damaged, the first thing to do is document it before anything else happens: photograph the crate and the damage, write the damage on the carrier's delivery document with the driver's signature, and report it within 48 hours of receipt. Most freight damage turns out to be a panel, a bracket, a towel bar or another replaceable piece, and that piece is replaced rather than the whole unit. Damage…
• The Wrong Drain Side Was Shipped. How Do I Return It?If the wrong drain side was shipped, the first thing to check is whether it is actually wrong, because on an Ella walk-in tub the side is named as you face the tub, ready to step in, and a right-hand door always means left-hand drains. Some "wrong side" tubs are exactly what was ordered, and the plumbing can usually run under the frame to a house drain on either side. If the configuration truly does not match your…
• Printable Delivery Day Checklist for a Walk-In TubPrint this page and keep it by the door on delivery day. Your walk-in tub arrives fully assembled on a freight truck, and a few minutes of inspection while the driver is there, followed by a careful unpack, protect your ability to claim any damage. The rule to remember: report any damage or missing parts within 48 hours of receipt, and save all packaging. This is the tick-box version; the full walkthrough, with…
• I Found a Loose Screw or Small Part in the Crate. Where Does It Go?Finding a stray screw in the bottom of the crate is a common moment of worry, and the good news is that it is usually not a sign that something came off the tub. In most cases the loose piece is the small set screw for the faucet handles, which you tighten when you mount the handles during installation. Less often it is a pump mounting piece that comes packaged with the pumps but is not used on Ella tubs, and that…
• My Tub Was Supposed to Have an LED Light or Heated Seat, but There Is No SwitchElla installs a control button or switch only when the matching feature is built into the tub, so a missing switch almost always means the feature was not on the order placed with Ella. Support resolves this by pulling your order and reviewing photos of the tub in your bathroom against what was built. If a dealer or installer quoted a feature that never made it onto the order placed with Ella, the difference is…
• The Tub That Arrived Is a Different Model or Is Missing an Option I OrderedIf the tub that arrived does not look like what you ordered, or an option such as the LED light or heated seat is not there, stop before installation and confirm the unit against your order. Every unit carries a model tag, and the serial label sits behind the magnetic access panel next to the door. The team pulls your order and serial number, compares the tag and photos of the tub deck against what was ordered…
• The Crate Label Does Not List the Microbubble Option I OrderedYou very likely received the right tub. The label on the shipping crate shows only the base therapy system, such as Air + Hydro or Air + Hydro + Hydro Foot. Microbubble is an accessory that is installed on the tub before it ships, and Ella does not print it on the crate label. It appears on the packing slip that travels with your order. Unbox the tub, inspect it, and compare it with your packing slip and order…
• Tub Arrived Without a Headrest, Grab Bar or Other Accessory? Check the Invoice and the Pallet FirstWhen a tub arrives without a headrest, grab bar or other accessory, the item is usually either not part of the order or still packed on the pallet in a spot you have not opened. Check your invoice first, then look in the parts box, the bubble-wrapped bundles tucked under the tub and the recesses inside the tub. If the item is truly missing, support compares your report against the packing-station photos taken…
• What happens if I refuse the walk-in tub freight delivery at my door?Refusing the freight delivery sends the crate back with the carrier instead of leaving it at your curb, and the right response depends on why you are refusing it. If the crate is severely damaged, call (800) 480-6850 before the truck leaves and you may reject the delivery. If the order was canceled or is a duplicate, do not sign for it, note the refusal with the driver and contact the team the same day so the…
• What If I Find Concealed Shipping Damage After Signing the Delivery Receipt?If you signed the delivery receipt and then found damage inside the crate, report it right away. The published freight damage window is 48 hours from receipt of your shipment, and it covers concealed damage discovered during a visual and operational inspection as well as obvious crate damage. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with photos, a copy of your invoice and your signed bill…
• Your walk-in tub has arrived, how to inspect the delivery before signingCongratulations, your new walk-in tub is here. The walk-in tub delivery inspection takes only a few minutes: before the driver leaves, look over the shipping crate, photograph it from all sides, and write any damage you see on the delivery document before you sign it. Light scuffs and scrapes on the container are normal, the packaging is designed to absorb them, but documenting everything at the door is what…
• My order arrived damaged, how do I file a freight damage claim?If your walk-in tub arrived damaged, a freight damage claim puts it right, and in most cases a damaged part is simply replaced rather than the whole tub. Two rules protect your claim: report the damage within 48 hours of receipt, and keep every piece of packaging, including the crate. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with photos of the damage plus copies of your invoice and bill…

These articles explain the process for returning a walk-in tub and understanding the refund policy. Learn about the 30-day return policy, restocking fees, and the conditions under which a product can be returned. Guides also clarify how support, parts, and warranty work for tubs purchased through various retailers, ensuring you understand your options.

• Buying Through Home Depot, Amazon, or Menards vs Direct From EllaWhere you purchased your Ella walk-in tub decides who handles the order itself: delivery scheduling, tracking, items missing or damaged on arrival, and returns belong to the seller named on your receipt. Warranty, technical support, manuals, installation guidance and replacement parts come from Ella's Bubbles no matter where the tub was bought. Ella's Bubbles builds and tests every tub in Chicago, and the same…
• Bought Through Home Depot, Menards, Amazon or Another Retailer? How Support, Parts and Warranty WorkYes. If you bought your Ella's Bubbles walk-in tub or shower through Home Depot, Menards, Amazon or another retail partner, you receive the same Lifetime Limited Warranty and the same lifetime technical support as every other Ella owner. Ella's Bubbles products are sold through dealers, retailers and partners, and a tub sold by a retailer is the same tub assembled, jetted and tested in Chicago. The only thing that…
• Preparing a Returned Walk-In Tub for Carrier Pickup: Packing, the Return Bill of Lading and Why a Driver May Refuse ItWhen a walk-in tub is returned to Ella's Bubbles, the crated tub must be waiting at the curb, in the driveway or in an open garage on the pickup day, and you must have the return Bill of Lading that Ella emails you printed in three copies. Freight drivers do not enter the home, so a tub sitting inside the front door will be refused even if it is only a few feet from the street. Ella schedules the pickup only after…
• The Carrier Missed or Cancelled My Return Pickup: How to RescheduleIf the carrier missed or cancelled the pickup of your return unit, open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your order number. Support will give you the carrier's phone number and the pickup reference number so you can reschedule directly with the carrier, or support can contact the carrier and confirm a new date with you. Keep the unit packed, secured to its pallet and protected until…
• Canceling a Walk-In Tub Order Before or After It ShipsTo cancel an order, contact the team right away through ellasbubbles.com/support or (800) 480-6850, or contact where you purchased if you ordered through a dealer or retailer. Have your order number ready. The first thing the team checks is whether your tub has left the warehouse. If it has not shipped, the order is canceled and you receive a receipt confirming the cancellation. If it has already shipped, the team…
• My Home Depot or Retailer Order Arrived Damaged, Will Ella Replace It?No. On an order placed through Home Depot or another retailer, Ella does not ship replacements or just the damaged piece. The retailer handles the return, you place a new order for the correct product, and Ella expedites the new order once it appears in its system. That is different from an order placed with Ella or an Ella dealer, where a freight damage claim puts it right; that process is in My order arrived…
• Can I Exchange an Uninstalled Walk-In Tub for Another Model or Door Side?The published policy does not describe a separate exchange path, so a swap works as a return followed by a new order for the configuration you want. A brand new, uninstalled tub in its original packaging can be returned within 30 days unless your invoice stipulates otherwise, a restocking fee applies, and installed products cannot be returned or exchanged, as laid out in the 30-day return policy explained .…
• What Happens If I Ordered the Wrong Door Side on My Walk-In Tub?The hand of an Ella walk-in tub is set at the factory and cannot be reversed after delivery, so what happens next depends on whether the tub is still uninstalled and in its original packaging. Before anything else, confirm the side really is wrong, because sides are named as you face the tub, and a tub that looks like the wrong side is sometimes exactly what the room needs once your installer looks at the…
• Can I return my walk-in tub? The 30-day return policy explainedYes, Ella's Bubbles has a 30-day return policy for walk-in tubs, unless otherwise stipulated in your invoice, for brand new, uninstalled products in their original packaging. The published policy at ellasbubbles.com/shipping/ states: "The restocking fee is 25% of the original order amount, less taxes and shipping costs." The customer is responsible for all associated costs of shipping the return, and Ella's…

These guides cover everything related to ordering and tracking replacement parts for your walk-in tub. Articles explain how to order parts by phone or form, what to expect regarding shipping and tracking, and options for faster delivery. Information is also provided for dealers, plumbing wholesalers, and contractors placing parts orders, ensuring a clear process for everyone.

• Ordering From Canada, Alaska, Hawaii, or InternationallyYes, Ella's Bubbles walk-in tubs can be ordered from Canada, Alaska, Hawaii, US territories and internationally. Canadian purchases go through our partner, Walk-In Tubs Canada; Alaska, Hawaii and the territories ship by freight with higher rates for hard-to-reach destinations; and worldwide orders are shipped from Chicago with customs, duties and taxes the customer's responsibility. Every Ella tub is built to UL…
• Where Is My Replacement Part? Tracking, What Support Can See, Faster Options, PO Boxes and CanadaReplacement parts ship by parcel carrier from the Ella's Bubbles warehouse in Chicago, and the replacement part tracking number is emailed to you as soon as the shipping label is created, often together with a link to the how-to video for that part. If you have not received tracking, reply on your existing ticket or call (800) 480-6850 with your order or ticket number and the team will resend it. This article…
• Ordering Parts as a Dealer, Plumbing Wholesaler or Contractor: Purchase Orders, Documentation and Installer SupportYes, dealers, plumbing wholesalers and contractors can order replacement parts from Ella's Bubbles with a purchase order, and the team works directly with your installer on the job. Send the PO through a ticket at ellasbubbles.com/support or call (800) 480-6850; the team confirms the part, returns an order form, and ships from the Chicago warehouse to your shop or straight to the homeowner. This article covers…
• Where Is My Replacement Part?If you are asking where is my replacement part, the first thing to check is your email for the tracking number, because it is sent as soon as the shipping label is created. Replacement parts ship by parcel carrier from the Chicago warehouse, and once the carrier has the package, the tracking page shows the same information the team can see. If no tracking has arrived, the part has most likely not shipped yet…
• Ordering a Replacement Part by Order Form or PhoneYou can order a replacement part for your Ella walk-in tub through the support team, and you do not need a saved card to do it. The team confirms the exact part, takes your shipping address, works out the shipping options and emails you a short order form. You fill in your payment details, send the form back, and the part is packed and shipped. If you would rather not put card details in writing, call (800)…
• My Shower Was Approved for Replacement: How the Replacement Order Works and How to Check Its StatusOnce Ella confirms that a defective shower cannot be repaired, the replacement is handled as a new order placed with the shower factory, with a warranty credit applied so the replacement unit is supplied under the warranty terms. The factory provides an estimated ship date, support relays it to you, and tracking follows once the unit leaves. Because the replacement is built and shipped like a new order, Ella does…

These articles provide information on available discounts, promotions, and potential financial assistance for walk-in tubs. Learn about veteran and senior discounts, the Lowest Price Match Guarantee, and how various programs like Medicaid HCBS waivers, Medicare Advantage, and VA grants may or may not apply. Guides also cover the IRS medical expense deduction for medically necessary tubs.

• Will Medicare, Insurance, or the VA Pay for My Walk-In Tub?In most cases, no: Medicare, insurance and the VA do not pay for a walk-in tub directly, and Ella's Bubbles does not bill Medicare, Medicaid, insurance companies or the VA. Original Medicare generally does not cover walk-in tubs because they are not classed as durable medical equipment. That said, some customers have obtained partial reimbursement through a Medicaid waiver, a private insurer or a VA home…
• Veteran and Senior Discounts, Promotions, and the Lowest Price Match GuaranteeElla's Bubbles offers a veteran discount, a senior citizen discount, periodic promotions, and a Lowest Price Match Guarantee. Any discount is applied to your specific order at the time of purchase, and amounts change, so specific figures are not published here. This article explains what each program is and how to make sure you receive everything you qualify for. For the details that apply to the tub you have…
• I Left Reviews but Cannot Claim the Free Accessory. What Now?If you left reviews but cannot claim the free accessory, the usual culprit is one of two things: the warranty activation is not on file yet, or the claim form is refusing the screenshots. The program checks for a received warranty activation before it accepts a claim, and owners report that the upload area rejects some phone screenshots, allows only one attachment, or returns a "file area is required" message even…
• Who Actually Helps Pay for a Walk-In Tub and Who Does Not: An Honest OverviewThe honest answer is that no program simply hands you a walk-in tub, and Ella's Bubbles does not bill Medicare, Medicaid, insurance companies or the VA. Ella's Bubbles is a manufacturer, not a medical provider, so customers who pursue assistance purchase first and seek reimbursement afterward, on their own. Some customers receive partial reimbursement and others do not, and the outcome always belongs to the…
• Original Medicare and Walk-In Tubs: What Part B Durable Medical Equipment Coverage MeansOriginal Medicare generally does not cover a walk-in tub. Medicare Part B pays for medically necessary durable medical equipment that a doctor orders for use in the home, and a walk-in tub is not classed as durable medical equipment, so it sits outside that benefit together with other bathroom remodels and home modifications. Ella's Bubbles does not bill Medicare, and a doctor's prescription, while useful for…
• Medicare Advantage Plans, Supplemental Benefits and Bathroom Safety EquipmentA Medicare Advantage plan may help with bathroom safety equipment, but only if your particular plan offers that supplemental benefit this year, and only on the plan's own terms. Medicare Advantage (Part C) plans are offered by private companies approved by Medicare, they must cover everything Original Medicare covers, and many add extra benefits that Original Medicare does not. The Centers for Medicare and…
• Medicaid HCBS Waivers and Home Accessibility Modifications: How the Programs WorkMedicaid Home and Community-Based Services (HCBS) waivers are state programs, run under federal waiver authority, that pay for supports in a person's own home so they can avoid moving to a nursing facility, and many of them include a service called environmental accessibility adaptations or home modifications. A walk-in tub can be considered under that service in some states, but each state writes its own waiver…
• The VA HISA Grant and Walk-In Tubs: What the Program Is and How Veterans ApplyHISA stands for Home Improvements and Structural Alterations, a VA health care benefit that provides medically necessary improvements and structural alterations to a veteran's primary residence, administered through the Prosthetic and Sensory Aids Service at VA medical centers. Some Ella customers have used HISA toward their walk-in tub, but Ella's Bubbles is not partnered with the VA and does not process VA…
• VA Specially Adapted Housing (SAH) and Special Home Adaptation (SHA) Grants ExplainedThe VA's Specially Adapted Housing (SAH) and Special Home Adaptation (SHA) grants help veterans and service members with certain service-connected disabilities buy, build or change a home so they can live more independently, and a related Temporary Residence Adaptation (TRA) grant applies when the veteran is living temporarily in a family member's home. They are administered by the Veterans Benefits…
• VA Community Care and Walk-In Tubs: Why a Tub Purchase Is Not a Community Care ClaimVA community care is a way for eligible veterans to receive health care from community providers outside VA when VA cannot provide the care itself, and it is arranged through a VA referral and authorization. It pays for medical services, not for a bathtub, so a walk-in tub purchase is not something you file as a community care claim. The good news is that the VA does have separate programs written for home changes…
• The IRS Medical Expense Deduction for a Medically Necessary Walk-In Tub: What Publication 502 SaysIRS Publication 502, Medical and Dental Expenses, is the document that explains when a home improvement made for medical reasons can be counted as a medical expense on a federal income tax return. Under its capital expense rules, the cost of special equipment installed in a home, or of improvements to the home, can be a medical expense when the main purpose is medical care, reduced by any increase the improvement…
• State Assistive Technology Programs and Area Agencies on Aging: Local Help for Bathroom AccessibilityTwo kinds of local, publicly funded agencies help people figure out bathroom accessibility before they buy anything: the state Assistive Technology Act program, which lets you see, borrow and compare devices and can point you to financing help, and your Area Agency on Aging, which coordinates services for older adults under the Older Americans Act. Neither one sells walk-in tubs, and neither one is connected to…
• USDA Section 504 Home Repair Loans and Grants: Rural Help for Removing Bathroom HazardsThe USDA Rural Development Section 504 Home Repair program, formally the Single Family Housing Repair Loans and Grants program, provides loans to very-low-income homeowners in eligible rural areas to repair, improve or modernize their homes, and grants to elderly very-low-income homeowners to remove health and safety hazards. A bathroom where an older person cannot bathe safely can be that kind of hazard, which is…

These guides cover various aspects of engaging with Ella's Bubbles, from becoming a dealer or installer to seeing a walk-in tub in person. Articles explain the dealer program, the application process for trade partners, and options for viewing tubs, including showroom visits and live video tours. Information is also provided on reaching support, understanding what installation involves, and how a walk-in tub may impact home value.

• Can I See a Walk-In Tub in Person? Showroom Visits and Live Video ToursAbsolutely. You can see a walk-in tub in person at the Ella's Bubbles showroom in Chicago, where every model is on display and you are welcome to sit in the tubs, or you can schedule a live video showroom tour and see your tub up close from anywhere in the country. Ella's Bubbles has been in business since 2005 and holds an A+ rating from the Better Business Bureau, and the team is proud to show you exactly what…
• What Installation Involves, How Long It Takes, and What Drives the CostWalk-in tub installation cost is set by the licensed local contractor who does the work, not by Ella's Bubbles. Ella's Bubbles is the manufacturer: it builds, tests and ships the tub but does not perform installation and never charges for it. Installation is done by a licensed, experienced contractor, either one you hire yourself or one referred from Ella's nationwide installer network, and that contractor prices…
• Becoming an Ella Dealer, Joining the Installer Network, and Contractor PricingBecoming an Ella dealer, joining the installer network, or qualifying for contractor pricing each starts with an application on ellasbubbles.com. Ella's Bubbles works with three kinds of trade partners: dealers who sell and often install Ella tubs in their territory, independent installers who receive customer referrals from Ella's network, and contractors who buy tubs for their own clients' projects. Each has its…
• How to Reach Ella's Bubbles Support: Hours, Location, the Ticket Form, the Phone Line, Live Chat and What to Have ReadyThere are two public ways to reach Ella's Bubbles support: call (800) 480-6850, or open a ticket at ellasbubbles.com/support . The phone line is answered Monday through Friday, 8:00 am to 5:00 pm Central time, from Chicago, and anyone on the line can help you or route you to the right person. The ticket form is open around the clock, and the team works new tickets in order once the office opens. This article…
• Does a Walk-In Tub Add Value to Your Home?Whether a walk-in tub adds value to your home depends on who is buying it. If you sell your home with the walk-in tub in place and the buyer has needs a walk-in tub helps with, such as limited mobility, a plan to age in place, or a family member who bathes with assistance, the tub can add real value to your home for that buyer. For a buyer with no such needs, it is simply a well-built bathtub, so it is best to…
• Seeing an Ella Tub Near You: The South Florida Mobile Showroom, Dealer Display Units, and Why Most Owners Choose From VideoThe only permanent Ella's Bubbles showroom is in Chicago. Every tub is assembled, jetted and tested to order there, so dealers and retail stores do not keep Ella tubs on their floors, and there is no stocked display in Houston, Phoenix, Seattle or most other cities. There are three ways to see a tub anyway: the mobile showroom that visits homes between West Palm Beach and Miami by appointment, a small number of…
• Ella's Bubbles Dealer ProgramElla's Bubbles runs a dealer program for businesses that want to offer its walk-in tubs, shower bases, and related bathing products to their own customers. Businesses apply through the "Become a Dealer" section of the Ella's Bubbles website, and approved dealers gain access to wholesale pricing along with brochures, showroom resources, and trade show support designed to help them present the product line. How to…
• Becoming an Ella's Bubbles Dealer or InstallerBusinesses interested in becoming an Ella's Bubbles dealer or installer can start by completing a dealer application, which covers details like the number of installers on staff and the types of installations performed. Once the application is submitted, Ella's Bubbles can follow up with pricing information and set up login access to the dealer portal. What the Dealer Application Covers The dealer application…
• Will Ella Sell, Appraise or Help Me Resell a Used or Uninstalled Walk-In Tub?No. Ella's Bubbles does not list, broker or resell a customer's walk-in tub, does not take a commission to find a buyer, and does not put a resale value on a tub, even when the tub is brand new and still in its packaging. When customers or contractors ask, staff point them to an online marketplace such as Facebook Marketplace, where local buyers can see the tub and arrange pickup. What support can do is help you…
• Does Ella's Bubbles Have a Showroom in Canada Where I Can See Tubs?No. Ella's Bubbles is a Chicago-based manufacturer with no showroom in Canada, and Canadian purchases are handled through its partner, Walk-In Tubs Canada. In place of a showroom, the team offers live video calls from the Chicago manufacturing facility to show the models and how each therapy works. How each ordering path works, including Alaska, Hawaii and worldwide shipping, is in Ordering From Canada, Alaska…
• Dealer Showroom and Trade Show Display ProgramsYes. Approved Ella dealers can put a working Ella walk-in tub on their showroom floor or at a trade show through two dedicated programs, the Showroom Display Program and the Trade Show Display Program. The Showroom Display Program provides a full working display tub under the Dealer Display Agreement, which sets out the display terms for dealers. The Trade Show Display Program supplies a display tub for an event…
• Adding the Ella Catalog and Shower Builder to Your Dealer WebsiteDealers and contractors in the Ella network can add the Ella product catalog, the shower builder and the walk-in tub catalog to their own website through EllaSync, a simple embed provided by the web support team. The team supplies the embed for each page type, and either your developer pastes it into an HTML block or the web support team helps with the setup. Share the address of your website and the page where…
• Where can I buy an Ella walk-in tub near me?Ella's Bubbles walk-in tubs and walk-in showers are ordered through your Ella dealer or the team at (800) 480-6850, and because every tub is assembled in Chicago and shipped nationwide, you do not need a store near you to get one. Each tub is built and tested to your configuration once the model, door side, therapy package, faucet and accessories are confirmed, as Ella's Bubbles Walk-In Tubs: A General Overview…
• Is Ella's Bubbles a legitimate walk-in tub company?Yes. Ella's Bubbles is a family-owned and family-run walk-in tub manufacturer based in Chicago, Illinois, in business since 2005 and holding an A+ rating with the Better Business Bureau. Every tub is assembled, jetted and tested to order at the Chicago production facility, every model is on display in the Chicago showroom, and the company ships nationwide. The facility, the testing process and the company…
• Where Can I Buy an Ella Walk-In Tub or Shower?Ella's Bubbles walk-in tubs and walk-in showers are purchased through your Ella dealer or the team at (800) 480-6850, and they ship nationwide, so where you live does not limit which model you can receive. Ella's Bubbles is the manufacturer, and the tubs are assembled in America at the company's facility in Chicago. A description of the company and its product line is in Ella's Bubbles Walk-In Tubs: A General…
• Which Stores or Dealers Carry Ella Walk-In Tubs Near Me?Ella walk-in tubs reach your home through the Ella dealer network, and every tub is assembled, jetted and tested to order in Chicago, so home improvement stores and dealers do not keep Ella tubs stocked on their floors. The quickest way to learn which dealer serves your area, and which models that dealer carries, is to call (800) 480-6850 with your zip code. Seeing an Ella Tub Near You: The South Florida Mobile…
• Where Can I Buy a Complete Ella Walk-In Shower Kit?Ella walk-in shower kits are purchased through your Ella dealer or the team at (800) 480-6850, and Ella ships its walk-in showers nationwide, so customers across the country can receive one. Before you order, know what complete means: the kit ships with the shower stall, the grab bar set listed for that kit and the drain, while the shower valve, trim, shower head and any hand shower are chosen and bought…
• Where can I buy an Ella walk-in tub or see one in person?An Ella's Bubbles walk-in tub is ordered through your Ella dealer or the team at (800) 480-6850, who confirm the model, door side, therapy package, faucet and accessories before the tub is built and tested for your order. Every Ella tub is assembled in America at the company's facility in Chicago and ships nationwide, so where you live does not limit where you can receive one. If you are just starting to look…
• Should I ask Ella's Bubbles or my retailer my product questions?Product questions about how an Ella walk-in tub works, how it installs, which replacement part you need and how the warranty applies go to Ella's Bubbles, the manufacturer, no matter whether you bought through a dealer, a retail store or a partner. Questions about your specific order, its delivery and any return go to where you purchased. The split is laid out for store purchases in Bought Through Home Depot…
• Is Ella the Same Company as Ella's Bubbles?Yes, Ella and Ella's Bubbles are the same company. Ella's Bubbles is the full name of the manufacturer, and Ella is the short form used for the company, its products and its trade partners, which is why you will read about an Ella walk-in tub, an Ella shower base or an Ella dealer while the website itself is ellasbubbles.com. Ella's Bubbles Walk-In Tubs: A General Overview introduces the company, and this page…
• What Training and Installation Resources Does Ella Provide to New Dealers and Installers?Ella's Bubbles supports new dealers and installers with a set of product, marketing and technical resources: brochures and personalized catalogs, visits or live video tours of the Chicago showroom, video calls from the showroom for customer conversations, trade show banners from an in-house design team, the EllaSync catalog and shower builder for your website, installation manuals and free lifetime technical…
• Ella's Bubbles Reseller ProgramElla's Bubbles offers a reseller program, not a traditional dealer program, for companies that want to sell and install Ella's Bubbles walk-in tubs and showers. Approval is based on your company's website content, your prior walk-in tub sales or installation experience, and how much you currently invest in marketing walk-in tubs, and approved resellers gain access to a dedicated portal, catalogs, and live video…
• Where can I buy a walk-in bathtub with professional installation?An Ella walk-in bathtub is purchased through your Ella dealer or the team at (800) 480-6850, and it ships nationwide from the company's facility in Chicago, so where you live does not limit which model you can order. Professional installation is arranged separately: Ella's Bubbles builds and tests the tub but does not perform installations, so a local licensed plumber or electrician sets the tub, with free…
• Where can I see real customers using Ella walk-in tubs?The real customer content Ella's Bubbles publishes is video: short testimonials in which owners describe the tub they bought and how it fits them, plus a live video call from the Chicago showroom where a specialist shows you a real tub with water in it. The two testimonial videos on this page cover the Big4One and the ShaK, and Are walk-in tubs really worth it for your home? summarizes two more. If you want to…
• Is There an Ella Showroom in the San Francisco Bay Area?No, there is no Ella's Bubbles showroom in the San Francisco Bay Area, and none anywhere else in California. The only permanent showroom is at the Chicago warehouse and production facility, where every model is on display and visits are by appointment, so from the Bay Area the quickest way to see and feel a specific tub is the live video showroom tour described in Can I See a Walk-In Tub in Person? Showroom…
• Ella's Bubbles Reseller Program: What You Get and How It HelpsThe Ella's Bubbles reseller program is built for businesses that want to sell Ella walk-in tubs to their own clients. Filling out a reseller application can provide contractor pricing on Ella's Bubbles products. Resellers also get a reseller portal, an assigned account manager and training calls that show how the tubs work and what to offer clients. How the reseller program helps your business The program gives…
• How Do I Become an Ella's Bubbles Dealer or Drop-Ship Partner?You become an Ella's Bubbles dealer by completing the dealer application in the Become a Dealer section of ellasbubbles.com with your business details, and the partnership team follows up from there. Approved dealers receive dealer pricing and access to the dealer portal, and an approved dealer's orders can ship straight to the end customer's home, which is how drop shipping works with Ella. The three trade paths…

• ▶2:39At Home Live Video DemonstrationCustomers can schedule a live video chat with an Ella's Bubbles expert to explore walk-in tubs in real time before ordering. This service helps individuals with mobility issues find…4 chapters · used in 14 guides
• ▶4:59"Must Ask" Questions Before Buying A Walk-In TubCustomers learn essential questions to ask before buying a walk-in tub, covering design, installation, warranty, pricing, and luxury features. The video explains how Ella's Bubbles…5 chapters · used in 9 guides
• ▶1:48Exclusive One-on-One Video Chat | Order Your Walk-In Tub with ConfidenceCustomers can schedule a live video chat with an Ella's Bubbles team member to explore walk-in tub features. This personalized consultation helps in choosing the right walk-in tub with…4 chapters · used in 11 guides
• ▶2:55Fast, Safe Shipping & Hassle-Free Returns | Ella’s Bubbles Walk-In TubsElla's Bubbles walk-in tubs are carefully manufactured, inspected, and shipped from the United States. The video details the production process and explains how to inspect your walk-in…3 chapters · used in 10 guides
• ▶2:18Ella's Bubbles: Walk-In Tub Quality Control and TestingElla's Bubbles walk-in tubs undergo a rigorous quality control process, including inspections and testing, before shipping. Each tub is unboxed, inspected for damage, and then…5 chapters · used in 14 guides
• ▶0:36Innovative Walk-In Tubs Shipped Worldwide | Ella’s BubblesElla's Bubbles, a Chicago-based OEM manufacturer, ships innovative acrylic walk-in tubs worldwide. Customers and business partners can order products for international…used in 5 guides
• ▶1:53Luxury Walk-In Tubs For All Now Shipped Worldwide | Ella’s BubblesElla's Bubbles manufactures high-quality walk-in tubs in Chicago, offering nearly 30 models with innovative features like hydro massage, independent foot massage, and dual drain…4 chapters · used in 6 guides
• ▶2:42Superior Walk-In Tub Packaging for Damage Free Delivery | Ella’s BubblesElla's Bubbles walk-in tubs are protected during shipping to ensure damage-free delivery. The video details the robust packaging options and custom skids used for safe transport.Proper…4 chapters · used in 10 guides
• ▶2:25Understanding Walk-In Tub Sales Pitches: What to Know Before Buying | Ella’s BubblesNic Boatner explains common sales tactics used by walk-in tub competitors. Homeowners learn what to anticipate and avoid during sales pitches to make informed purchasing decisions.Customers…4 chapters · used in 2 guides
• ▶3:40Why Choose Ella’s Walk-In Tub Dealers: Key Benefits | Voted Best 2020 | Ella’s BubblesElla's Bubbles walk-in tub dealers offer professional installation and dedicated customer service. This video explains the benefits of choosing an Ella's dealer for a safe and…4 chapters · used in 7 guides