Ordering, Shipping & Delivery

Proposals, order status, freight delivery, inspection on arrival, and damage claims.

• Financing Your Walk-In Tub: How to Apply and What to Expect Yes, walk-in tub financing is available for Ella's Bubbles tubs, and applying is simple. The current financing partners are listed at ellasbubbles.com/financing/…
• Will Medicare, Insurance, or the VA Pay for My Walk-In Tub? In most cases, no: Medicare, insurance and the VA do not pay for a walk-in tub directly, and Ella's Bubbles does not…
• Veteran and Senior Discounts, Promotions, and the Lowest Price Match Guarantee Ella's Bubbles offers a veteran discount, a senior citizen discount, periodic promotions, and a Lowest Price Match Guarantee. Any discount is applied…
• Ordering From Canada, Alaska, Hawaii, or Internationally Yes, Ella's Bubbles walk-in tubs can be ordered from Canada, Alaska, Hawaii, US territories and internationally. Canadian purchases go through our partner,…
• Can I See a Walk-In Tub in Person? Showroom Visits and Live Video Tours Absolutely. You can see a walk-in tub in person at the Ella's Bubbles showroom in Chicago, where every model is on display…
• How Ella Pricing Works: What the Web Price Includes and What Changes It The cost of a walk-in tub from Ella's Bubbles is really the sum of several separate decisions: the model, the therapy package,…
• How Shipping Is Quoted: Weight, Distance, Liftgate Delivery, and Accessory Shipping Walk-in tub freight delivery works like this: every Ella's Bubbles tub ships fully assembled by LTL freight from the Chicago facility, the…
• What Installation Involves, How Long It Takes, and What Drives the Cost Walk-in tub installation cost is set by the licensed local contractor who does the work, not by Ella's Bubbles. Ella's Bubbles is…
• Clearance and Warehouse Tubs: What Is Different, What Is Final, and What Warranty Applies Clearance walk-in tubs and warehouse tubs are real Ella's Bubbles walk-in tubs, fully functional in nearly every case, that carry a minor…
• Buying Through Home Depot, Amazon, or Menards vs Direct From Ella Where you purchased your Ella walk-in tub decides who handles the order itself: delivery scheduling, tracking, items missing or damaged on arrival,…
• Becoming an Ella Dealer, Joining the Installer Network, and Contractor Pricing Becoming an Ella dealer, joining the installer network, or qualifying for contractor pricing each starts with an application on ellasbubbles.com. Ella's Bubbles…
• Placing Your Order: Online Checkout, Proposals, Phone Orders, and Fixing Cart Errors Whether you are working with an Ella dealer or with the Ella team, a walk-in tub order follows the same shape: a…
• Where Is My Replacement Part? Tracking, What Support Can See, Faster Options, PO Boxes and Canada Replacement parts ship by parcel carrier from the Ella's Bubbles warehouse in Chicago, and the replacement part tracking number is emailed to…
• Common Buying Questions and Who Answers Them: Cost, Configurations, Availability, Timing, Retailers and Promotions The most common walk-in tub buying questions, about cost, configurations, availability and timing, all have the same friendly answer: talk with your…
• Ordering Parts as a Dealer, Plumbing Wholesaler or Contractor: Purchase Orders, Documentation and Installer Support Yes, dealers, plumbing wholesalers and contractors can order replacement parts from Ella's Bubbles with a purchase order, and the team works directly…
• Bought Through Home Depot, Menards, Amazon or Another Retailer? How Support, Parts and Warranty Work Yes. If you bought your Ella's Bubbles walk-in tub or shower through Home Depot, Menards, Amazon or another retail partner, you receive…
• How to Reach Ella's Bubbles Support: Hours, Location, the Ticket Form, the Phone Line, Live Chat and What to Have Ready There are two public ways to reach Ella's Bubbles support: call (800) 480-6850, or open a ticket at ellasbubbles.com/support . The phone…
• Video Tour: How Your Tub Is Assembled, Tested, Packed and Shipped From Chicago Yes, every Ella's Bubbles walk-in tub is inspected, assembled to your order, leak-tested, run through its pumps and mechanical systems, cleaned, wrapped…
• Does a Walk-In Tub Add Value to Your Home? Whether a walk-in tub adds value to your home depends on who is buying it. If you sell your home with the…
• Booking a Live Video Tour of the Chicago Facility: How It Works, Which Apps Work, and What to Do If the Link Never Arrives A live video tour is a real-time video call with an Ella's Bubbles specialist who walks you through the Chicago showroom and…
• Seeing an Ella Tub Near You: The South Florida Mobile Showroom, Dealer Display Units, and Why Most Owners Choose From Video The only permanent Ella's Bubbles showroom is in Chicago. Every tub is assembled, jetted and tested to order there, so dealers and…
• Sales Tax, Customs Duties and Brokerage on a Walk-In Tub Order: What Decides Them and Where They Appear Whether sales tax appears on a walk-in tub order depends on the seller's tax obligations and the state the tub ships to,…
• Brochures and Catalogs: The Six Digital Brochures, What Each One Covers, Known Misprints, and How to Get a Copy There is no single Ella's Bubbles catalog. Instead there are six digital brochures, one per tub family, and each one is a…
• Picking Up in Chicago: Arranging Pickup of a Tub, a Replacement Part, or a Returned Shower Unit at the Roosevelt Road Facility Yes, you can pick up in Chicago. Tubs, and when available replacement parts and returned shower units, are collected at the warehouse…
• In Stock, Built to Order, Preorder and Backorder: What Those Words Mean for a Walk-In Tub Order Every Ella walk-in tub is assembled, jetted and tested to order in Chicago, so "in stock" means the shell and components for…
• I just placed my walk-in tub order, what happens next? Thank you for choosing Ella's Bubbles. After you place your walk-in tub order, your tub is assembled, jetted, tested, cleaned and carefully…
• How your walk-in tub ships and how to prepare for delivery day Preparing for walk-in tub delivery day comes down to three things: measure the path from your main entrance to the bathroom against…
• Your walk-in tub has arrived, how to inspect the delivery before signing Congratulations, your new walk-in tub is here. The walk-in tub delivery inspection takes only a few minutes: before the driver leaves, look…
• My order arrived damaged, how do I file a freight damage claim? If your walk-in tub arrived damaged, a freight damage claim puts it right, and in most cases a damaged part is simply…
• Can I return my walk-in tub? The 30-day return policy explained Yes, Ella's Bubbles has a 30-day return policy for walk-in tubs, unless otherwise stipulated in your invoice, for brand new, uninstalled products…