Yes, the hoses and lines feeding your hydro jets can be replaced, and so can the jets themselves. Send the team clear photos of each damaged section and they will identify the tubing type, tell you what to splice in, and ship the parts you need. When damage sits right next to a water jet, it is often easier to clear the old hose out of the jet body than to replace the jet, and the team will help you decide which route makes sense once they see the full extent of the damage.
Start with Photos of Every Damaged Spot
Hydro systems use several different lines under the tub, and each one is repaired a little differently. Photograph each break or chew mark with enough of the surrounding plumbing visible that the team can tell where the line runs. Include your model and serial number, and where the tub was purchased. From the photos the team estimates how much of each tubing type you need and whether any jets or fittings are involved. If rodents caused the damage, the article on chewed tubing under the tub covers what to check before the tub goes back into service.
The Lines You Will Find Under a Hydro Tub
- White 1/2-inch PVC line. Damaged sections are cut out and spliced with 1/2-inch couplings and PVC cement.
- 1-inch flex pipe. It is spliced the same way, with 1-inch couplings and PVC cement.
- Clear tubing between the volume control and the pump. It is also joined with PVC cement. To remove an old section, slit it lengthwise with a knife and peel it off the fitting.
- Red tubing for the water push button. Unscrew the nut at either end and fit the new tubing onto the nipple, no cement needed.
- 3/8-inch vinyl tubing and the ozone check valve assembly with its tube, which may also need replacing if they were chewed.
When gluing any splice, keep cement off the inside of the line. A blob of cement inside a small line can block it. Tell the team the full scope of the damage so the right quantity of each line ships the first time.
Damage Right at the Jet
A hose that is broken flush with the back of a water jet is the trickiest repair, because there is little left to splice onto. Two options work. The team can ship a replacement jet, which comes with the tool for the job. Or your installer can scrape the remaining hose out of the jet body and glue a fresh line straight in, which avoids removing the jet. For jet faces and caps on the tub side, see what can be replaced on the jets.
Leaks at a Jet Fitting After Installation
A drip from a jet fitting on a newly installed tub is most likely a loose PEX press connection, or a coupling that was pulled off the jet elbow while the tub was moved and simply needs to be snapped back on. If the elbow itself is damaged, it unthreads from the jet with a small hex key, and the team can ship a replacement elbow and coupling. Ella does not have service technicians, but your installer can call (800) 480-6850 from the job site with questions.
Common Questions
Can the hoses to my water jets be replaced?
Do I need a new jet if the hose broke right at the jet?
Which lines need PVC cement and which do not?
Will Ella send a technician to fix a leaking jet?
What should I photograph before requesting replacement hoses?
Still Need Help?
Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.