How do I register my Ella warranty online and what do I get?

You register your Ella warranty online by completing the two-page Warranty Activation Form at ellasbubbles.com/warranty-activation/, signed by you and your installer and submitted with a copy of your sales receipt and your installer's license and insurance information. What you get for it is the thing that matters most: activation puts your Lifetime Limited Warranty in force and records your tub against its serial number, so replacement parts can be verified and shipped without a round of questions later. Owners who register online are also sent straight to Ella's free accessory page, where sharing your story about your tub earns a Walk In Tub Accessory, shown there as the Soft Comfort Head Pillow. How Do I Activate My Walk-In Tub Warranty? covers the form field by field.

What Registering Actually Does for You

The Lifetime Limited Warranty covers your walk-in bath against defects in workmanship and material under normal use and conditions, for the first purchaser at the original installation address, from the date of the original purchase. The Warranty Activation Form is how that coverage is put on record. Ella records every form it receives against the tub's serial number, and when a part is requested under the warranty the team verifies the tub against that record and ships the replacement part. A registered tub, with the receipt already on file, skips the questions about where and when you purchased that an unregistered tub has to answer first.

Registration also documents that the tub was installed the way the warranty expects. The second page of the form is a list of 16 installation checks the installer initials, among them that the tub is level with all legs touching the floor, that it is on a dedicated GFCI breaker, that the thermostatic control valve was operated on both hot and cold, that the locking nut is tightened on both drain stoppers, and that the door seal was watertight after a 20 minute fill. What Is the Warranty Activation Form for an Ella Walk-In Tub? explains that checklist in plain language, and it is worth having your installer go through it with you before they leave.

Registering Online, Step by Step

1. Type ellasbubbles.com/warranty-activation/ directly into your browser. Some older tub labels and paperwork carry a register address or QR code that no longer resolves, and the typed address is the working page.
2. Find your serial number on the label behind the magnetic access panel next to the door. The model, SKU or UPC is on your proposal or invoice.
3. Complete the owner section with your name, contact details and the installation address. Place of Purchase is a free text box, so write where you bought the tub.
4. Have your installer complete and sign the installer section, including the 16 checkpoints and their license and insurance information. If your only receipt is the invoice from your contractor, that invoice counts as your sales receipt.
5. Attach a copy of the sales receipt, sign the owner section and submit.

If a date field will not accept typing or the page shows a contact administrator message, switch to another browser or device and try once more. If only the installation date is refused, leave it blank and submit the rest. If you cannot find the serial number, leave that field blank and the team looks it up from your order. Warranty Activation Troubleshooting has the full list of fixes for the QR code, the old register link and form errors.

The Free Accessory for Sharing Your Story

The free gift is a Walk In Tub Accessory, and Ella's free accessory page shows it as the Soft Comfort Head Pillow. You earn it by sharing your story about your Ella tub on that page. When you submit your warranty online, the site sends you straight to the free accessory page so you can claim it, and landing there is also a sign that your submission was accepted. The accessory program is separate from activation itself: registering puts the warranty in force, and sharing your story is what claims the accessory. If you registered by mail, or the online form would not accept a field, you can still open the claim page yourself at ellasbubbles.com/free-accessory/.

Online Versus Mail or Fax

The warranty record is the same whichever way the form reaches Ella. The printed form is found inside the owner's manual, and mail and fax options are printed on the form itself if you prefer paper. The online route has two practical advantages. It is the working route whenever a printed QR code or an older link fails, and it hands you to the free accessory page as soon as you submit. A paper form travels more slowly and does not redirect you anywhere, so you would open the free accessory page yourself. If the online form keeps failing, download the two-page form, complete and sign it with your installer, photograph or scan both pages, and send them through a ticket at ellasbubbles.com/support for manual activation. Whichever route you use, you only need to send it once.

Knowing It Went Through

A confirmation is not always sent back automatically. If you have heard nothing after submitting, open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your serial number, the name on the order and how and when you sent the form, and the team checks your file. On request they will also send a copy of the recorded document for your records. Did Ella Receive My Warranty Activation Form? covers that check in detail. If your tub was installed by a dealer or contractor, they may have registered it for you already, and the team can look that up by name or address. And if you have never registered at all, there is no published deadline and the form can be completed after installation, as Is My Walk-In Tub Still Covered If I Never Registered the Warranty? explains.

Related Guides

• What Is the Lifetime Limited Warranty on an Ella Walk-In Tub?
• What Should I Check Before Filing a Walk-In Tub Warranty Claim?
• Common Warranty Questions: Dealer Purchases, Labor, the TCV, Activation, Second Owners, Older Manuals and Wear

Common Questions