If you left reviews but cannot claim the free accessory, the usual culprit is one of two things: the warranty activation is not on file yet, or the claim form is refusing the screenshots. The program checks for a received warranty activation before it accepts a claim, and owners report that the upload area rejects some phone screenshots, allows only one attachment, or returns a "file area is required" message even when a file was selected. The first thing to check is whether your warranty activation went through. After that, there is no need to keep fighting the form; the team processes the claim manually from screenshots sent through ellasbubbles.com/support. The full program is described in the free accessory for reviews program.

Likely Causes

• The warranty activation was not submitted, or it was submitted but not yet matched to your order.
• Only one review is live; the program asks for any two reviews on the platforms listed on the program page.
• The screenshot file type or size is not accepted by the upload field, or the field allows one attachment when you need two.
• The form reported a verification failure or the submission vanished, so nothing reached the team.
• The claim was received but the accessory has not been arranged yet, or it went to a different address than you expected.

What to Check, in Order

1. Confirm your warranty is activated. If you have not done it, start with activating your warranty; you will need the serial number from inside the removable panel and a copy of your sales receipt.
2. If the activation form itself will not submit, follow warranty activation troubleshooting, which covers the old link, form errors and manual registration through a ticket.
3. Make sure both reviews are posted and visible, then take a fresh screenshot of each one showing the platform and your review text.
4. Try the claim page once more from a different browser or device, attaching one screenshot per upload if the page allows only one file.
5. If it still fails, stop retrying and open a ticket at ellasbubbles.com/support. Attach both screenshots, give the name on your order, the order number, where you purchased, and which accessory you would like.
6. If you already submitted a claim and nothing has arrived, send the same screenshots and order details through a ticket and ask the team to check the status.

The clip shows the suction-cup head pillow resting against the backrest of a walk-in tub, one of the two accessories named on the claim page, so you can see where it sits before you choose.

When to Open a Ticket

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 whenever the form rejects your screenshots, reports a verification failure, or your gift has not arrived. Include a screenshot of each posted review, the name on your order, your order number, where you purchased, and the accessory you would like. The team verifies the reviews by hand and arranges the accessory to the address on your order.

Common Questions