Yes, in most cases parts are still available for your older Ella tub, and technical support continues for the life of the tub. If you are asking "do you still have parts for my older tub," the first thing to do is photograph the serial label on the inside of the removable panel next to the door, because the serial tells the team when the tub was built and which parts are compatible. Legacy requests, including the G-305, G-308 and other retired models, go through the team case by case. For a tub 6 or more years old, some parts may no longer be stocked, and the team confirms a current equivalent or a substitute, such as standard PVC drain fittings where they apply.

Likely Causes

• An older tub needs several things at once: a drain that will not hold, a leaking faucet, jet caps dropping off, a door that is hard to close. Each is its own part family.
• An in-line heater, pump or control box is leaking or failing after years of use; the team identifies these from photos of the unit and its connections.
• The white plastic drain fittings shown for the tub are marked discontinued. The tub's drain body is a 2 inch fitting and the pipe runs beneath it are standard PVC a plumber can cut and re-join; the drain body, elbow and plug come from the team.
• A legacy faucet such as a Huntington Brass or Jandon set, or an older thermostatic valve with 1/2 inch supply connections, needs adapters or a current Ella set.

What to Check, in Order

1. Photograph the serial label and note roughly when the tub was installed and whether you are the original owner.
2. Photograph each part and the area around it: the drain assembly, the faucet and deck holes, the jets, and the front of the tub showing the door and hinges.
3. For a door that is hard to close, have the leveling legs checked before asking for a door. A replacement door for an older style is ordered from the door supplier and may not be a perfect color match.
4. For a faucet, do not buy a cartridge until the faucet is identified. Send photos of the faucet and deck cut-outs and the team confirms whether a current Ella 2-piece or 5-piece set fits.
5. Read parts and support for older and discontinued Ella tubs for legacy TCVs, faucets, doors, drains and controllers. If the tub is an S-Class, see S-Class 3052, 3060 and 3655; for a Chi, Malibu, Tramo or gel coat model, see legacy Ella models.

When to Open a Ticket

Contact your Ella dealer or the team at (800) 480-6850, or open a ticket at ellasbubbles.com/support, with the serial label photo, the model if you know it, your part photos, where the tub was purchased and a street address for UPS. Note if it is a retired model. How to order replacement parts lists everything else to include.

The video shows the serial number on the inside of one of the removable panels and explains that it tells the team when the tub was made and which replacement parts are compatible, so every legacy request starts there.

Common Questions