If the tech support number is not in service when you dial it, you are almost certainly using an older number printed in a manual, on a sticker or in old paperwork. The current ways to reach Ella's Bubbles are ellasbubbles.com/support and (800) 480-6850, and the first thing to check is that you are dialing that number rather than one from a document that came with the tub. Older numbers can be retired over the years, and nothing about your tub, your coverage or your support access changes when that happens. Our guide to how to reach support covers hours, the ticket form and what to have ready.

Likely Causes

• A phone number from an older manual, warranty card or tub sticker that is no longer in service.
• A direct line for a former staff member written on an invoice or business card.
• Calling outside support hours, which are Monday to Friday, Central time, and reaching a closed line or voicemail.
• A dealer's number that has changed or a dealer that has closed.

What to Check, in Order

1. Dial (800) 480-6850. That is the current support line, and it reaches the same team regardless of which number was printed on your paperwork.
2. Call during support hours, Monday to Friday, Central time. If you reach voicemail outside those hours, leave your name, number and a short description, or use the ticket form instead.
3. Open a ticket at ellasbubbles.com/support at any hour. Tickets are the most reliable path because photos and your serial number travel with the request.
4. Have these ready: a description of the problem, photos or a short video, the model and serial number from the label inside the removable panel, the installation address, and where you purchased.
5. If the issue needs hands on work, remember that Ella ships parts and supports a local licensed plumber or electrician with free lifetime tech support. Our guide to who repairs my tub after installation explains that arrangement, and starting a warranty claim shows what a claim needs.
6. If you bought through a dealer, your dealer is another route for service, and the team can also help if the dealer has closed.

When to Open a Ticket

Open a ticket whenever a call does not connect, or whenever you have photos to share. Include the description, photos, model, serial, address and place of purchase, and reach your Ella dealer or the team at (800) 480-6850 or ellasbubbles.com/support. The team responds during business hours and will follow up on the tub issue itself, not just the phone number.

Common Questions