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Dealers and Installers: How to Activate the Warranty in Your Customer's Name

Updated September 2026

▶Glossary6
  1. What the Activation Form Asks for
  2. Submitting It in Your Customer's Name
  3. Purchase Amount and Customer Emails
  4. If the Installer Left Without Signing
  5. Common Questions
  6. Still Need Help?

If you sold or installed an Ella walk-in tub for a customer, you can activate the warranty in that customer's name. Open the warranty activation form on ellasbubbles.com, which is linked at the bottom of every page, enter the customer as the owner and your company as the installer, and submit it. No receipt number or dealer login is needed to open the form. The activation is complete only once both the owner section and the installer section are filled in and signed and a copy of the sales receipt is included. The customer can also submit the form themselves, as long as your installer details and signature are on it. The warranty activation overview explains why this step puts the warranty in force.

What the Activation Form Asks for

The form has two parts. The owner part asks for the customer's contact details and the installation address. The installer part asks for the installing company's details and a sign-off on the installation checkpoints. Both parts carry a signature line, and the form also asks for the tub's model and serial number. Because the warranty belongs to the first owner at the original installation address, enter the customer's name and the address where the tub was installed, never your shop address. The warranty activation form article walks through every field.

Submitting It in Your Customer's Name

  1. Find the tub's serial number. It is printed on the label behind the magnetic access panel next to the door. The model and serial number guide shows exactly where to look.
  2. Open the warranty activation page from the footer of ellasbubbles.com and enter the customer's details in the owner section.
  3. Enter your company's details in the installer section and complete the checkpoint sign-off.
  4. Sign as the installer, have the customer sign the owner section, and include a copy of the sales receipt. If the customer prefers, complete your part and let them sign and submit.
  5. Submit the form. If the page will not accept it, the activation troubleshooting article covers the old register link, QR code problems, missing serial numbers and common form errors.

Purchase Amount and Customer Emails

The form includes a purchase amount field. That figure goes into the warranty record only, and it is not printed on anything Ella sends to the customer. Entering the customer's email on the form does not add them to Ella's automated email follow-ups either. Order follow-up emails go to whoever placed the order, so a customer who bought through you will not start receiving messages simply because you registered their tub.

If the Installer Left Without Signing

Sometimes an installing crew finishes the job before the warranty paperwork is done. The installer section still needs to be completed and signed by the installing company, because the warranty terms call for both the owner's and the installer's sign-off. Contact the company that did the work; they have the serial number and the installation details. When a tub was ordered under a dealer's name, Ella may not find it under the customer's phone number, which is one more reason the serial number matters. If you bought through a dealer and cannot reach them, call (800) 480-6850 with whatever paperwork you have and the team will help you get the record straightened out. The article on how the warranty works when you bought through a dealer explains who Ella has on file in that situation.

Common Questions

Does the dealer or the customer have to submit the warranty form?
Either the dealer or the customer can submit the warranty activation form for an Ella walk-in tub. The key requirements are that the owner section is completed with the customer's name and installation address, the installer section includes your company's details and checkpoint sign-off, and both the owner and installer sections are signed. A copy of the sales receipt must also be included with the submission to complete the warranty record.
Do I need a receipt number or order number to fill it out?
No receipt number is required to open or complete the form. Ella already has the order on file under the purchaser's name, and the form itself asks for owner information, installer information and the serial number. A copy of the sales receipt is included with the submission so the warranty record is complete.
Will my customer see the purchase amount I enter on the form?
No, your customer will not see the purchase amount you enter on the warranty activation form. This figure is recorded only in the warranty record and is not printed on any documents or emails Ella's Bubbles sends to the customer. The purchase amount is used solely to document the original purchase of the walk-in tub.
What happens if my customer submitted the form without a serial number?
Without a model and serial number Ella cannot match the form to a tub, especially when the order was placed under the dealer's name. Complete the installer section with the serial number from the label behind the access panel. If the customer reaches out to Ella first, they will be pointed back to you for that information.
Can the customer activate the warranty themselves if I sold the tub?
Yes. The customer can open the same form and fill in the owner section in their own name. They will still need your company's details, your checkpoint sign-off and signature, and the serial number, so share those with them before they submit.

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.

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