How do I get a replacement drain cover or drain elbow nut?

Yes, Ella supplies the drop-in drain cover, the drain elbow and the threaded elbow nut as replacement parts for its walk-in tubs, and the quickest way to get the right one is a ticket at ellasbubbles.com/support or a call to (800) 480-6850 with a photo of your model and serial label and a photo of the broken or missing piece. These are Ella parts matched to the factory drain described in How is the drain assembly installed on an Ella walk-in tub?, not plumbing-aisle fittings, and the team confirms the shipping timing for your part when you reach out.

Which Drain Part You Are Looking at

Ella walk-in tubs use a gravity dual drain with a multi-port drain body under the shell, and the pieces that most often break or go missing sit at either end of it. Naming the right one in your ticket saves a round of questions.

• Drain cover. This is the plug you see in the floor of the tub. Ella's parts drawings call it the drain cover, and it simply drops back into place in the drain opening. On its underside is a small adjusting screw and lock nut that sets how far the plug rises when the handle is turned, and a stem connects it to the mechanism below.
• Drain elbow. The elbow joins the drain body under the tub to the house piping. It is an Ella part with its own gasket, secured to the drain body by a threaded nut.
• Threaded nuts and gaskets. The nuts and rubber gaskets on the drain body are tub-specific parts that come from Ella, and a cracked securing nut is replaced together with its elbow as a unit.

Because most Ella tubs have two drains, a dual drain may need a new elbow on each side, so check both before you write in. The Ella Standard is the exception in the lineup, with one 2-inch gravity floor drain, an overflow and an emergency pull-up chain, so there is a single elbow to consider. If the part that failed is the chrome handle on the deck, the overflow plate or the chain ring, those are covered in Replacing a Drain Handle or Overflow Plate.

Why Elbows and Nuts Crack, and Why a Hardware Store Coupling Will Not Seat

Overtightening is what usually cracks a plastic drain elbow or its securing nut. The drain pipes themselves are standard 1 1/2 inch PVC and can be cut and rejoined with ordinary couplings, but the drain body, the elbow and its nut are made to Ella's assembly, and hardware store couplings often will not seat snugly on the Ella drain body. A fitting forced onto the wrong thread, or run past snug, is how a small weep at the elbow turns into a crack a few baths later.

That is also why Ella's guidance is to keep the factory assembly rather than swapping in an aftermarket drain. The holes in the shell are drilled to Ella's assembly before the tub ships, removing it creates leak risks, and the warranty on the affected parts is voided. Order the proper Ella elbow and nut, have your plumber run every fitting on snug and no further, then fill and drain the tub once while watching the elbows and nuts for any weeping as the water moves. The hookup sequence your plumber follows is in How do I install the drain assembly on a walk-in tub?.

What to Send so the Right Part Ships the First Time

Drain designs have varied across tub generations, so the team matches the part to your specific tub rather than to a model name alone. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with:

1. A photo of your model and serial label.
2. A photo of the broken or missing part in place, or of the empty spot where it sat.
3. Which side of the tub is affected, since a dual drain has an elbow on each side.
4. Where you purchased the tub, so the request is matched to your order.
5. A note on whether the tub is still draining and whether a temporary cap is in place.

Support verifies each request against your serial number before a part ships, and the photos are what let the team confirm the correct part rather than guess from a description.

Warranty, Timing and Who Fits the Part

The lifetime limited parts warranty covers the waste and overflow hardware for the original purchaser at the original installation address. Where a part falls outside the warranty terms, the team explains how to arrange it through your order or where you purchased. The knowledge base states no shipping or delivery timeframe for drain parts; the team confirms current timing for your specific part when you reach out.

Ella does not send technicians. Parts ship under the warranty and a local licensed plumber does the fitting, with Ella's support available to your plumber by phone and ticket. While you wait, keep any temporary cap in place until the replacement is on site, and keep everyone off an open drain, because stepping on it puts tremendous stress on the drain cable, which is why every tub ships with warning stickers.

If the Cover Is Back in Place but the Drain Still Misbehaves

A drain cover that is present but will not lift, only opens in shallow water, or lets the tub drain slowly usually needs an adjustment rather than a new part. The adjusting screw and lock nut under the plug set its travel; on a dual-drain tub the two plugs should be set to the same length, so the good drain is your reference. The checks are in Drain Plug Will Not Open or Drains Slowly. If the plug comes out with nothing attached underneath, the stem has broken off or unscrewed and may have gone down the drain, and Ella ships a new stem or a complete plug under the parts warranty. A handle that spins without moving the stopper points to the cable rather than the cover, covered in Why Are My Drain Handles Loose and How Do I Tighten Them?.

Related Guides

• Drain Plugs, Plug Stems, Drain Gaskets and Hair Catchers: Adjusting, Replacing and Keeping Them Out of the Drain
• Broken Drain Lever, Drain Cable or Full Drain Assembly: Which Part You Need and How It Is Replaced

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