Does Ella Install the Tub? How to Get Connected With a Local Installer in Your Area

Ella's Bubbles builds the walk-in tub, and installation is not included with it. Ella does not have installation crews and does not send technicians to your home. A local licensed plumber and electrician handle removing the old tub, making the plumbing and electrical connections, and setting the new tub. You are welcome to use any licensed installer you already trust. If you do not have one, the team can look up the partner dealer or installer closest to your installation address and introduce you. That contractor then reaches out to you directly to schedule a site visit and an estimate.

What Ella Provides and What the Installer Provides

Ella provides the tub, the specification sheets, the electrical diagrams for the therapies you choose, and free technical support for whoever does the work. The installer provides the site visit, the labor, and any materials the job calls for. Installation pricing is set by the contractor and never by Ella, so questions about the cost of the work go to the installer.

How to Get Connected with a Local Installer

1. Send your full installation address to the team through ellasbubbles.com/support or by calling (800) 480-6850. The contractor needs the complete address to plan the visit.
2. Tell the team which model you are considering and which therapy options interest you, such as hydro massage, air massage, microbubble, or a heated seat and back. The electrical work depends on those choices.
3. The team identifies the partner installer closest to you and sends an email introduction, usually with the contractor copied so both of you have each other's contact information.
4. Ella shares the tub specifications with the contractor, including the dimensions and the electrical diagrams for your selected therapies, so they arrive prepared.
5. The contractor contacts you directly to schedule a site visit, take measurements, review your doorway and bathroom, and provide an estimate for the work.

The Installer Is an Independent Business

Partner installers are third-party contractors, not Ella employees. Once the introduction is made, you coordinate scheduling, materials, and timelines with them directly, and any labor coverage on the installation comes from them rather than from Ella. It helps to ask for the labor coverage in writing before the work begins. Ella backs the tub itself with its parts warranty and stays available to the installer by phone, email, and live video for technical questions during the job. Contractors who would like to join the network can read about the dealer and installer programs.

Questions the Site Visit Answers

Many customers ask whether a narrow bathroom doorway or a cast iron tub that needs to come out will be a problem. Those are exactly the things the installer checks on the site visit. The contractor measures the doorway, hallway, and alcove, looks at the existing drain and supply locations, and confirms the door swing and drain side that suit your room. Sharing your model choice early lets the contractor bring the right measurements with them.

Already Own an Ella Tub and Need Service?

The same rule applies after installation. Ella ships parts under the warranty, and a local licensed plumber or electrician does the labor. If your original installer or dealer is no longer available, see who services an installed Ella tub and who can come out and fix a walk-in tub. The team can also point you to a partner dealer in your area who works on Ella tubs.

Want to See a Tub Before You Decide?

Ask your Ella dealer or the team at (800) 480-6850 about a live video presentation of the model you are considering, and read about seeing an Ella tub near you.

Related Guides

• What Installation Involves, How Long It Takes, and What Drives the Cost
• Before Your Installer Leaves: The 16 Checks Explained in Plain Language and Why Each One Protects Your Warranty
• Installing It Yourself: What DIY Owners Must Do to Keep Support and Warranty

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.