If the door gasket pops out at the top every time the door is shut, the gasket is not fully seated in its channel. The seal on an Ella's Bubbles walk-in tub is a silicone gasket that presses into a groove running all the way around the door. It is held by its fit in that channel rather than by adhesive. When a section sits on top of the groove instead of inside it, closing the door pushes it out. The first thing to do is open the door, find the loose section, and press the gasket firmly back into the groove along its whole length. Most gaskets that keep coming out are simply reseated, and the seal is covered with the door under the Lifetime Limited Warranty.

Likely Causes

• A section of the gasket resting on the edge of the channel rather than fully inside it.
• Shipping deformation, where the seal was compressed or stuck to the frame in transit.
• Residue in the groove that keeps the gasket from seating.
• The door kept tightly shut between baths, compressing the gasket for long periods.
• A gasket that will not stay seated after reseating, which is replaced.

What to Check, in Order

1. Open the door and note where the gasket lifts out, usually near the top or at a curve.
2. If the seal arrived deformed from shipping, squeeze it gently with your fingertips and pull it slightly away from the frame so it relaxes back into shape, then wipe it with rubbing alcohol. This step is described in door seal care and replacement.
3. Clean the groove and frame with a household cleaner so nothing sits under the gasket.
4. Starting at one end, press the gasket into the groove and work around the door, pushing it down with your thumbs or a plastic spatula so it is fully seated. The seal installation video shows the technique.
5. Close and open the door several times. If the gasket stays put, fill the tub and check for leaks. If a section pops out again, contact the team about a replacement seal. Do not spread caulk or silicone over the sealing face of the gasket.
6. Leave the door slightly open between baths so the gasket is not compressed for long periods.

In the video, the gasket is slid into the door channel and pressed into the groove with a spatula until fully seated, with small V-shaped relief cuts at the outer curves, straight cuts at the inner curves, and a small angled cut at the end so the tip overlaps slightly yet sits fully in the groove.

When to Open a Ticket

If the gasket will not stay seated after you have cleaned the groove and pressed it in all the way around, contact your Ella dealer or the team at (800) 480-6850, or open a ticket at ellasbubbles.com/support. Replacement seals are model specific, so have your model and serial number ready, and include photos of the loose section and of the full door opening. The replacement parts guide explains what the team needs to match the right seal.

Common Questions