What To Do If Your Delivery Arrives Damaged

If your Ella's Bubbles delivery arrives damaged, photograph the exterior damage before you open anything, inspect the product inside, and reply to your invoice email with pictures of the damage. If an item, especially a glass screen, looks cracked or is shaking in its box, deny the delivery.

Check the Delivery When It Arrives

Look over every box while the carrier is still with you. If an item such as a glass screen appears damaged, for example cracked or shaking in the box, deny the delivery.

Freight carriers are supposed to wait for your signature at delivery. If a carrier leaves without getting one, that is a violation of policy.

Steps to Take When a Package Looks Damaged

1. Photograph the outside first. Before you open anything, take clear photos of the exterior damage.
2. Inspect the product inside. Open the package carefully and look over the product for damage.
3. Photograph what you find. Take pictures of any damage to the product itself.
4. Reply to your invoice email. Respond to the invoice email you received and include your pictures of the damage.

If you have questions along the way, visit ellasbubbles.com/support, call (800) 480-6850, or check with your Ella dealer or the place where you purchased.

Quick Checklist

• Look over the boxes while the carrier is present.
• Deny the delivery if a glass screen looks cracked or is shaking in the box.
• Photograph exterior damage before opening.
• Inspect the product inside.
• Reply to your invoice email with your pictures.

Common Questions