Sharing your walk-in tub story earns you a free accessory, and the claim is simple once the pieces are in the right order: your warranty activation has to be on file first, then you post any two reviews on the platforms listed on the program page, and finally you upload screenshots of those posted reviews at ellasbubbles.com/claim-free-accessory/. If the upload will not go through, or nothing has arrived after you submitted it, a quick ticket at ellasbubbles.com/support with your screenshots lets the team verify your reviews and process the claim by hand.

How the Program Works

The Share Your Story program lives at ellasbubbles.com/free-accessory/, and the page walks you through it in four steps.

1. Warranty activation on file. The program page opens with a Warranty Activation Received check, and the warranty activation page sends you on to the free accessory page automatically once your form is submitted. If you have not activated yet, start with activating your warranty. You will need your serial number for that form, and this guide shows where to find it.
2. Choose where you purchased. The page asks "Where did you purchase your Walk In Tub?" and lists Home Depot, Wayfair, Amazon, Menards, Bed Bath & Beyond (Overstock), and Other. If your store is not listed, the page tells you which option to select instead.
3. Complete any two review tasks. The options are a Google review, a BBB review, a Facebook review, a Yelp review, and, when you selected a retailer, that retailer's own review page (for example, "Leave your Amazon Review" or "Leave your Home Depot Review"). The page shows exactly which tasks apply to the store you picked.
4. Upload your screenshots. Take a screenshot of each review after it is live, then submit them at ellasbubbles.com/claim-free-accessory/. The team verifies that the reviews are posted and arranges your accessory.

Reviews are welcome on their own too. The program has no published end date and the team describes it as ongoing, though like any promotion it can change.

Which Accessory You Receive

The claim page names two accessories: the Soft Comfort Head Pillow and the Satin Brushed Grab Bar, offered in 24 inch and 36 inch lengths. The head pillow mounts with suction cups, so it can be positioned where your neck rests and moved when you clean the tub. If you already have both a pillow and grab bars, mention that in your ticket; the team has offered alternatives such as a seat riser when one was available.

This short clip shows the suction-cup head pillow resting against the backrest of a walk-in tub. If your pillow ever loses its grip, this article covers suction-cup care and replacements.

When the Upload Fails or Nothing Arrives

The claim form is the most common sticking point. Owners write in when a screenshot saved on their phone will not attach, when the page will not let them select a gift after the reviews are posted, or when a submission simply seems to vanish. If that happens to you, do not keep retrying; open a ticket instead.

1. Go to ellasbubbles.com/support and start a new ticket.
2. Attach a screenshot of each posted review (two are needed).
3. Include the name on your order and your order number, plus where you purchased, so the team can match your warranty activation.
4. Mention which accessory you would like.

The team verifies the reviews manually and arranges for the accessory to be sent to the address on your order. The same route works if you submitted the claim a while ago and nothing has arrived: send the screenshots and order details through a ticket and the team will check the status. You can also call (800) 480-6850 during business hours.

Retailer Purchases Qualify

The store selector exists precisely because so many Ella tubs are purchased through Home Depot, Wayfair, Amazon, Menards, and similar retailers. A review on the retailer's product page counts as one of your tasks, and Google, BBB, Facebook, or Yelp reviews fill in the rest. Warranty activation for a retailer purchase works the same way as any other, and this article explains how support works for retailer-purchased tubs and showers.

Photos of Your Installation Are Welcome

The program page also invites you to share installation or finished-bathroom photos of your walk-in tub or shower. They are not required for the accessory, but the team loves seeing the finished result, and you can attach them to the same ticket as your screenshots. For other add-ons that make bath time more comfortable, see the comfort accessories guide.

Common Questions

Still stuck on the claim, or want to check whether your accessory is on its way? Open a ticket at ellasbubbles.com/support and attach your screenshots.