Yes, a replacement faucet is available for your Ella walk-in tub, whether you need the whole set, just the hot and cold valves, the spout, or the hand mixer line. The first thing the support team will ask is which part is actually failing, because in many cases only one piece needs to change. Some older faucet models are no longer offered, and the 5-Piece Fast Fill faucet is the replacement set Ella supplies for them. Contact your Ella dealer or the team at (800) 480-6850 with your model, serial number and a photo of the faucet.

Start by Identifying What You Need

The team will ask three things: what the faucet is doing wrong, what faucet is on the tub, and whether you have the original invoice. The invoice names the faucet model. If you cannot find it, a clear photo of the faucet on the deck is enough for the team to identify it. From there they will tell you whether you need the valves, the spout, the hand mixer line, or a complete set. A refresher on the parts is in what a fast-fill faucet is.

When Only One Piece Needs to Change

1. Dripping or a stiff handle usually means a worn cartridge rather than a new faucet. See replacing your faucet cartridge.
2. No hot water at the tub while the sinks have hot water points to the thermostatic control valve on faucets that have one, not the faucet body. See why the tub has no hot water when the sinks do.
3. A leaking or kinked hand shower hose is replaced on its own as the hand mixer line.
4. Worn valves or a broken handle can be replaced without touching the spout or sprayer.

Replacing a Discontinued Faucet with the 5-Piece Fast Fill Set

If your original faucet model is no longer offered, the 5-Piece Fast Fill faucet is the replacement. The team supplies the version sized for your existing deck plate, because the valves on the newest version of the faucet are too large to fit a replacement plate. The set looks very similar on the deck and connects the same way, with two points to plan for. First, the new set uses 3/4-inch supply lines, while older faucets usually have 1/2-inch lines. If the check valves under your tub have 1/2-inch connections, your plumber fits a 3/4-inch to 1/2-inch NPT adapter, which is a standard plumbing part. Second, you do not have to replace everything. You can leave the existing spout and hand sprayer in place and switch out only the handles and valves, adapting the spout supply line from 1/2-inch to 3/4-inch NPT.

The 5-Piece Fast Fill set does not use the thermostatic temperature control piece with the built-in filter that some older faucets had. That is one reason the team recommends it as the replacement: there is no temperature control piece to foul or to replace later. The set installs as described in installing the 2-piece and 5-piece fast-fill faucets.

Warranty Parts and How They Ship

Ella's lifetime limited parts warranty covers the faucet for the original purchaser at the original installation address, and the warranty must be activated to be in force. The thermostatic control valve is the exception, with a 1-year limited warranty. Once the team verifies the problem from your photos or video, the replacement part ships to you at no charge, and labor is by your local licensed plumber. Ella does not send technicians. If the part is not a warranty item, your Ella dealer or the team at (800) 480-6850 will confirm the correct part and arrange it with you.

Other Faucet Styles

Roman-style tub fillers from other manufacturers have been offered as alternatives on some models. Compatibility depends on the tub, so confirm the fit with your Ella dealer or the team before you commit. Non-Ella faucets carry only their own manufacturer's warranty.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.