Ordering and Shipping Policy: What to Expect From Order to Delivery
Your Ella walk-in tub is kept in stock and is assembled and tested before it ships. You review and confirm an invoice before payment, and you receive a final invoice marked paid once payment goes through. Tracking information follows once your tub has been assembled, tested and picked up by the transit company. For questions about your specific order, contact ellasbubbles.com/support or (800) 480-6850.
How Your Order Moves Forward
Every Ella walk-in tub is assembled and tested before it ships. The steps below show what you can expect to see along the way.
- You receive a confirmation invoice by email. Review it carefully before you confirm.
- You confirm the invoice. Payment is processed after you have reviewed and confirmed it.
- After payment, you receive a final invoice with a "paid" stamp.
- Your tub is assembled and tested.
- Once the transit company picks up your tub, your tracking information is sent to you.
For a closer look at what happens right after you order, see what happens next after you place your order.
Tracking Your Tub
Tracking information is sent after your tub has been assembled, tested and picked up by the transit company. Once you have tracking, you can follow your tub as it travels to you.
Getting Ready for Delivery
Planning ahead makes delivery day smooth. Read how your walk-in tub ships and how to prepare for delivery day so you know what to have ready, and see how shipping is quoted, including liftgate delivery and accessory shipping.
If You Purchased Through a Retailer
If you ordered through a retailer such as Home Depot and there is an issue with your shipment, the retailer is the right place to start because they handled your order. For questions about the tub itself, your Ella dealer or the team at (800) 480-6850 is always glad to help.
Payment Tips
Sometimes a bank will refuse a large payment. If your payment does not go through, confirm the payment with your bank.
Returns
If you have questions about changing your mind after an order, our guide to how returns and refunds work explains the details.
Common Questions
What invoices will I receive for my order?
When will I receive my tracking information?
Is my tub assembled and tested before it ships?
What should I do if my bank declines the payment?
Who do I contact about a shipment ordered through Home Depot?
Where can I get help choosing an Ella walk-in tub?
About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.
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