If a slide, roller or frame piece on your four-fold glass shower screen is damaged or will not slide, replacement hardware ships from the Ella warehouse once you open a ticket with photos and your serial number. The screen itself follows the standard 30-day return policy for uninstalled products in original packaging, so it cannot be returned once that window has passed or once it has been installed. Individual glass panels are not sold to turn a four-fold screen into a five-fold, because current screens are built as a more rigid unit that is limited to four panels.

Damaged Slide or Frame Hardware

Shower screens ship in several pieces and are assembled on site. Occasionally a piece of hardware is damaged in shipping or during assembly and a panel will not slide, or two frame sections show a mismatch in finish. In either case the fix is replacement pieces from the warehouse.

1. Note which panel and which piece is affected, and photograph the damage and the packaging.
2. Open a ticket at ellasbubbles.com/support with the photos, your serial number and your shipping details.
3. Support confirms the part against your order and arranges for the replacement hardware to ship from the warehouse.

The full parts list is in missing or broken shower door hardware, and glass breakage is handled as described in shattered or cracked shower glass panel replacement.

Returning a Shower Screen

A shower screen is an accessory covered by the same 30-day return policy as the tub. It must be uninstalled and in its original packaging, and a return must be authorized before anything is shipped back. After 30 days, or once the screen has been mounted, it can no longer be returned, so decide on the screen early and check its coverage against your tub length before installing it.

Why a Four-Fold Cannot Become a Five-Fold

Customers with a long tub sometimes ask for one more panel to close the remaining opening. Older screens could be extended, but the way the screens are structured has changed. They are now more rigid and limited to four panels. A middle panel cannot be inserted, and leftover panels from another screen are not sold for that purpose. The four-fold shower screen measures 44 inches long.

When the Screen Is Shorter Than the Tub

On a tub whose top measures about 59 to 60 inches, the 44-inch screen leaves roughly 15 inches uncovered at one end. If you want the whole length closed, ask the team whether a fixed glass panel can be placed beside the folding screen so the door folds up against it. Whether that works depends on your tub and bathroom, so the team confirms the option for your specific order.

Related Guides

• Replacing or Reattaching the End Cap and Horizontal Seal on a Folding Shower Screen
• The Four-Fold Bath Screen Printed Manual: Parts Supplied, Loose Fittings, Tools and the Eleven Numbered Steps
• Where Should the 4-Fold Shower Screen Sit on the Tub Deck?

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Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.