Can Ella Hold My Tub at the Warehouse Until My Bathroom Is Ready?

Yes. Once your order is placed and paid, Ella's Bubbles can hold your tub at its dock at no charge and ship it when your bathroom is ready, your contractor is scheduled, or the weather allows delivery. The hold is for a limited window that is confirmed for your specific order, so tell your Ella dealer or the team at (800) 480-6850 your expected timing when you order.

Why Customers Ask for a Hold

The most common reasons are practical. Some customers have nowhere to store a tub while roofing or other exterior work finishes first. Others are waiting on a contractor's start date or on a shower, cabinets or other fixtures arriving later in the remodel. In freezing weather, customers ask whether the tub should be stored indoors. In each case, leaving the tub at the Ella dock until you are ready is simpler than storing it yourself.

How the Hold Works

1. Place and pay for your order. A hold applies to a completed order, not to a proposal you have not yet accepted.
2. Tell the team your target delivery timing when you order. Your unit is set aside for you, which also means a popular model does not sell out from under your project.
3. The team follows up as your date approaches to ask whether you are ready for delivery.
4. When you are ready, open a ticket at ellasbubbles.com/support or call (800) 480-6850, confirm the delivery address and any access details, and shipping is arranged from there.

How Long the Tub Can Be Held

The hold window is limited and is set for your order at the time you purchase. Ask for your window and note it. If your project slips beyond the window you were given, contact the team before it ends rather than after, so your order stays in place and ships on a date that works. This knowledge base does not promise a processing, production or delivery timeframe; the team confirms current timing for your specific order.

Cold Weather and Storing the Tub at Home

If the tub is delivered before your installer can set it, staff recommend keeping it out of the cold to be safe. If you cannot store it indoors, the dock hold is the better route: leave the tub with Ella until the room is ready and schedule delivery close to installation day. Once the tub is delivered, there is no deadline to install it, as explained in Is There a Deadline to Install My Walk-In Tub After Delivery?. The warranty is put in force separately, when the activation form signed by you and your installer is returned with the required documents.

Planning Tips

Order once your contractor has given you a realistic start date, then set the hold to end just before the tub is needed on site. Have the room ready before you release the tub, so it moves from the truck to the bathroom without a second storage step. If you would rather collect the tub yourself, see Picking Up in Chicago. For general questions about how proposals and confirmations work, see Proposals and Order Confirmations.

Related Guides

• How your walk-in tub ships and how to prepare for delivery day
• Your walk-in tub has arrived, how to inspect the delivery before signing
• My tub arrived damaged. What should I do in the first 48 hours?

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.