Warranty Activation Troubleshooting: QR Code Will Not Scan, the Old Register Link, Form Errors, Missing Serial Numbers and Repeat Reminders

If the QR code on your tub will not scan or the register link in your paperwork lands on a dead page, type ellasbubbles.com/warranty-activation/ directly into your browser; that is the working page, and it accepts the same two-page form. If the online form errors out, rejects an email address, or you cannot find your serial number, you can still get activated: submit a photo or PDF of the completed form through a ticket at ellasbubbles.com/support and the team registers it manually, or leave the serial field blank and the team looks it up from your order. Activation is required to put your Lifetime Limited Warranty in force, so do it promptly, but there is no published deadline and the site itself allows the form to be completed later.

The QR Code or Old Link Does Not Work

Some older tub labels and paperwork carry a register address that no longer resolves, so scanning the QR code or clicking the printed link sends you to a page-not-found screen. Nothing is wrong with your tub or your warranty. Open a browser and go to ellasbubbles.com/warranty-activation/. The warranty activation article walks through the form itself, including the customer and installer signatures, the copy of your sales receipt, and the installer's electrician license and insurance information.

The Form Will Not Submit or Rejects an Email

Owners occasionally see "unable to submit," a date field that will not accept typing, or a message that the installer's email address is not accepted. The form sometimes blocks certain addresses automatically. Try these in order:

1. Switch to a different browser or device and try once more. If only the installation date is refused, leave it blank and submit the rest.
2. If it still fails, download the two-page Warranty Activation Form (linked from ellasbubbles.com/warranty/), complete and sign it with your installer, and photograph or scan both pages.
3. Open a ticket at ellasbubbles.com/support, attach the pages along with a copy of your sales receipt and the installer's license and insurance information, and the team activates the warranty manually.

Mail and fax options are printed on the form itself if you prefer paper. Whichever route you use, you only need to send it once.

You Cannot Find the Serial Number

The serial label is on the inside of a removable panel: pull the magnetic access panel next to the door gently away from the frame and the label is just inside. The label tells the team when your tub was made, who made it, and which replacement parts are compatible, which is why it matters for the warranty. This article shows where to look, step by step.

The video shows the label on the inside of one of the removable panels. To use it for the form: pull the magnetic access panel away from the frame, look for the serial label on the inside of the panel or just inside the opening, and photograph it so you can type the number accurately. Watch: Ella's Bubbles: Serial Number Location with a full transcript.

If the panel is behind a finished wall or you simply cannot find the label, leave the serial and model fields blank and submit the rest. The team can look up your model and serial from your name, order number, or the email used at purchase and complete the record for you.

You Keep Getting Reminders to Activate

Activation reminders go out when the system shows no completed form for an order, even if the tub was purchased a while ago. You only need to activate once. If you have already submitted the form and reminders keep arriving, reply through a ticket at ellasbubbles.com/support with the name on your order; the team will confirm whether an activation is on file and stop the reminders. If no form is on file, the reminder is your cue to submit one now.

You Installed the Tub Yourself

The installer section of the form is for whoever set the tub in place and completed the installation checklist. If that was you, fill in that section with your own information, initial the checklist items you completed, and add the licensed plumber and electrician who made the water and electrical connections, along with the electrician's license and insurance information. If the online form will not accept a self-installation, submit the completed pages through a ticket and note that you installed the tub yourself. The self-installation guide covers what the checklist expects, including a dedicated GFCI circuit and a level installation with every support leg touching the floor.

Confirming Your Submission Went Through

You are sent on to the free accessory page after a successful online submission, and that redirect is your first confirmation. If you are unsure, open a ticket with the name on your order and the team will confirm the activation on file, including the model and serial recorded for your tub. Tubs purchased through a dealer or retailer register the same way; the dealer and installer purchase article explains how the warranty applies to those orders. For broader coverage questions, see the warranty common questions.

Related Guides

• How to Get a Copy of Your Ella Walk-In Tub Warranty Document
• Dealers and Installers: How to Activate the Warranty in Your Customer's Name
• Does Ella Offer an Extended Warranty as My First Year Ends?
• Did Ella Receive My Warranty Activation Form? How to Confirm It Was Recorded

Common Questions

Need a hand with the form or want confirmation that your activation is on file? Open a ticket at ellasbubbles.com/support and include the name on your order.