The toe kick panel ships with the tub, and the team keeps photos of tubs taken before they leave the factory, so a reported missing panel can be checked against those pictures. If the panel was thrown out during a renovation or never turned up after installation, a replacement can be ordered as a purchased part. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your model, size and shipping address, and the team pulls the correct length panel, confirms shipping and sends an order form.

Check Before You Order

The toe kick is a separate plate that closes the gap under the front of the tub. During installation it is often set aside in a different room or left in the packaging, and during a renovation it can easily go out with the debris. Before ordering, ask your installer where the panel was put, and check any packaging that is still on site. Panels that cannot be found were usually discarded with renovation waste, which is exactly what happened in one owner's case before a replacement was ordered.

How the Team Confirms It Shipped

When someone reports a panel that never arrived, support can attach the photos taken of the tub before shipping so you and your installer can see the toe kick was included. Because the panel left the factory with the tub, a panel lost after delivery is treated as a replacement purchase rather than a warranty item.

Ordering a Replacement Panel

1. Open a ticket at ellasbubbles.com/support or call (800) 480-6850.
2. Give your model and size, for example the width and length printed on your invoice, so the correct length panel is pulled. Toe kick length depends on the model and size.
3. Give the shipping address. The team calculates shipping to that address and sends an order form.
4. Return the completed order form. The panel is packed and shipped once the order is processed.

If you are a dealer or contractor ordering on behalf of a customer, the same steps apply. Have the customer's invoice number and installation address ready so the team can match the tub to its records and pre-shipping photos.

After the Order

Replacement parts ship separately from tubs, and the replacement part tracking guide explains what support can see once the panel is on its way. For hours and what to have ready before you call, see how to reach support.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.