If you need the white screw caps for the front panel, lost a couple of the white capped screws, or the trim is missing, these are small stock parts and the team sends them with your order details or model. On the Standard and Zen platform the two front access panels are held with screws under screw caps, and on other models the apron attaches with clips, velcro tape or magnets, so the first thing to check is how your panel is fastened and how many caps or screws are gone. Trim pieces such as the logo disk on the door are handled the same way: a photo tells the team whether it reseats or ships as a part. End panels and extension panels are also available, cut for your model and door side.

Likely Causes

• Screw caps popped off and were lost during a move, a cleaning, or a service visit when the panels were removed.
• Screws were left out after the apron was refitted, so the panel sits loose and the remaining caps work free.
• The Ella emblem or logo disk on the door has lifted at the rim. The team confirms from a photo whether it can be pressed back or needs replacing.
• The tub is installed with both ends exposed, so a second end panel is needed to finish the second side.

What to Check, in Order

1. Look at the front apron and count the screw positions. Note which caps are missing and whether the screw under each is still there.
2. Check that the panel sits flat against the frame. On a magnetic panel, set it against the frame so the magnets catch; on a screwed panel, refit the screws before the caps go on.
3. Photograph one intact cap and screw next to a ruler, plus a wider shot of the apron, so the matching cap ships. Common questions about replacement parts explains why photos beat a parts list.
4. For the logo disk, photograph the emblem and the rim that is lifting.
5. For a panel, note your model, door side and which end of the tub is exposed. End panels, extension panels and aprons explains what every tub includes, and planning service access shows how the apron and access panels come off on each family.

When to Open a Ticket

Contact your Ella dealer or the team at (800) 480-6850, or open a ticket at ellasbubbles.com/support, with your order details or model, the serial number from the label inside the panel by the door, a photo of the cap or trim piece, and the number you need. For a panel, include the model, door side and a photo of the exposed end. Panels are cut for a specific model and end, so those details matter.

The video explains that every Ella tub comes with one reversible end panel, that a second panel can be purchased when both ends are open, and that the front apron typically has two removable access panels attached with clips, screws, velcro tape or magnets depending on the model.

Common Questions