How do I change the time of my live video demo appointment?

To change the time of a live video demo, call (800) 480-6850 and the team will set up a new 30-minute slot for you. Have the name and the mobile number you booked with handy, because the one-tap video link is texted to that number and it needs to follow you to the new time. Booking a Live Video Tour of the Chicago Facility: How It Works, Which Apps Work, and What to Do If the Link Never Arrives covers the original booking; this page covers moving an appointment you already have, and what to do if the call never happened.

Pick a New Window Before You Call

Tours run as 30-minute slots, Monday through Friday, 8 AM to 5 PM Central, and there are no weekend times. The scheduling calendar at ellasbubbles.com/walk-in-tub/schedule-showroom-tour/ shows what is open, so it helps to look at it first and have one or two preferred windows in mind when you call. If nothing on the calendar works for you, say so. The team can look at arranging an appointment around your availability rather than leaving you to pick from slots that do not fit your day.

What to Have Ready When You Reschedule

• The name the appointment was booked under.
• The mobile number you gave at booking. The video link is texted to that number before the call, so if you want the link sent to a different phone, say so when you move the time.
• One or two preferred days and times from the calendar.
• The device you plan to join on. The team can send a Zoom link for a computer or Android device, or use Apple FaceTime, which is exactly what the team member offers the customer in the demonstration video on this page.

Before the new slot, a team member reaches out to confirm and to make sure you are ready to join. The demonstration video shows how that first contact works: the customer fills out the online form, a team member calls back to set up the video chat and asks which app suits the customer, and the tour is then scheduled. The second video on this page explains the chat itself, a live walkthrough with an Ella's team member in the United States that works like a virtual showroom.

If Nobody Showed Up for Your Demo

A video demo depends on two things reaching you: the text with the one-tap link, and the specialist joining at the agreed time. If the call did not happen, start with the link. If it had not arrived a few minutes before your slot, the published fix is to call (800) 480-6850, and the team resends the link or reaches you by phone instead. The same call is the way to rebook, so ask for a new slot while you are on the line and the team will set it up and confirm it with you before it comes around.

Mention anything that might have broken the chain. If you booked with one phone number and are holding a different phone, say so, because the link goes to the mobile number on the booking. If you are not sure the booking went through, give the team the name you used so they can check for it. There is no need to rebook from scratch on the calendar before you call; the team can move the existing appointment or create a new one for you.

What the Rescheduled Tour Covers

The tour itself is unchanged by the new time. A real specialist walks you through the Chicago showroom and production facility, where up to 28 walk-in tub models are on the floor, on a real-time video call rather than a recording. There is a live tub with water in it so the jetting options can be demonstrated, the specialist can sit in the tub, demonstrate the features and take seat and doorway measurements for you on camera, and you can watch tubs being assembled and tested. In the demonstration video the customer is shown different size tubs, options and accessories from the showroom, has every question answered on the spot, and learns how to take body measurements at home so the chosen tub fits comfortably.

Once you have seen the tub, the next step is a written proposal for the exact configuration, and the guide to proposals and order confirmations explains what it contains and what to have ready. A proposal is not an order, nothing is reserved until it is accepted and paid, and items can be added or removed before that point, so there is no pressure to decide during the tour itself.

Other Appointments That Are Rescheduled Differently

Not every Ella appointment moves the same way, so make sure the one you want to change is the video demo. If it is a freight delivery window, the carrier schedules it, and when the driver arrives inside the window with nobody there to receive the tub, a failed delivery and a redelivery charge are recorded. Missed Freight Delivery: Redelivery Charges and How to Reschedule explains how a new window is set and what to do if you were there and the driver did not show. If it is a service visit on a shower built by a partner manufacturer, you receive an appointment confirmation naming the local service partner and the date, and if that date does not work you let Ella know so it can be rescheduled, as described in Does a Technician Come Out for an Ella Shower Warranty Repair?. For a walk-in tub there is no technician visit to reschedule at all, because replacement parts ship and a local licensed plumber or electrician does the labor.

Related Guides

• How to Reach Ella's Bubbles Support: Hours, Location, the Ticket Form, the Phone Line, Live Chat and What to Have Ready

Common Questions