Is Ella the same company as Ella's Bubbles walk-in tubs?

Yes. Ella and Ella's Bubbles are one and the same. Ella's Bubbles is the full name of the company, a family-owned manufacturer of walk-in tubs and walk-in showers assembled in Chicago, and Ella is the short name the company uses for its own products and its network, as in an Ella walk-in tub or your Ella dealer. Ella's Bubbles Walk-In Tubs: A General Overview introduces the company under its full name and then calls the products Ella tubs in the same article.

One Company, Two Ways of Saying It

The confusion is understandable because both names appear side by side everywhere the company writes about itself. Its support articles open with Ella's Bubbles and shorten to Ella as soon as they talk about a specific tub, a dealer or a feature. There is no second business behind the shorter name. Every reference in the table below points to the same manufacturer at the same Chicago facility.

What the table means in practice is simple. If a brochure, a web page or a support article says Ella, it is talking about an Ella's Bubbles product or an Ella's Bubbles partner. The only distinction worth keeping in mind is between the manufacturer and the independent dealers and resellers who present its products, and that distinction matters mainly for where you take a question, which is covered further down.

What Ella's Bubbles Actually Is

Ella's Bubbles is a manufacturer of luxury walk-in tubs designed for a safer, more comfortable bathing experience, with walk-in showers available for anyone who prefers a shower-based option. The company is family-owned and based in Chicago, where its products are assembled and jetted, and it was founded in 2005. Dealers and their clients can visit the Chicago showroom in person or join a live video tour of it. The company ships its walk-in tubs and walk-in showers nationwide, so a customer anywhere in the country can receive an Ella's Bubbles product.

The product line sold under the name runs to more than 28 walk-in tub models, including tubs built for small, extra large and super tall users, lay-down tubs for a longer soak and two-seat tubs for a larger bathing space. The shower side of the line includes wheelchair roll-in bases in 30x60, 32x60 and 36x60 inch sizes with left or right configurations, no-step-over shower bases, custom acrylic bases and a three-piece acrylic wall system measuring 40 by 60 by 98 inches high. The Ella's Bubbles Dealer Program page describes this lineup as the range an approved dealer can offer.

Why You May See Another Company's Name Next to Ella's

The most common reason people wonder whether Ella and Ella's Bubbles are two different companies is that they have seen Ella products presented by a business with a different name. That is how the company reaches customers. Ella's Bubbles runs a dealer program, which businesses join through the Become a Dealer section of its website, and a separate reseller program for companies that sell and install walk-in tubs. Both kinds of partners present Ella's Bubbles products under their own company names.

• A dealer may hand you an Ella's Bubbles catalog printed with the dealer's own company name, website, phone number and address. The team edits the catalog with those details and sends the dealer a high-resolution file to print locally, as explained in Personalized Dealer Catalogs and Print-Ready Brochure Files. The tubs inside are still Ella's Bubbles tubs.
• A dealer's website may show the full Ella product line and a shower builder page. Ella's Bubbles sets this up for dealers through a feature called Ella Sync, so the products on that site are the same ones described on ellasbubbles.com.
• Trade show banners and custom show materials may carry a dealer's information alongside Ella's Bubbles products, because the company supports dealers with pop-up banners featuring their dealer details and an in-house design team.
• Resellers approved under the Ella's Bubbles Reseller Program are reviewed on their website content, their experience selling or installing walk-in tubs and their marketing, and once approved they receive catalogs and live video product presentations to use with their own customers.

None of this changes who built the tub. Ella's Bubbles does not send staff to a customer's home to give a presentation or take measurements, so an in-home visit always comes from the dealer, reseller or contractor you are working with, not from the manufacturer. Product presentations from the company itself are handled live over video.

Which Name to Use When You Need Help

Because the manufacturer and its dealers are separate businesses, it helps to know which one to contact. For questions about the tub itself, its options, its installation documents or its parts, the answer is the same whichever name you use: your Ella dealer or the team at (800) 480-6850, or a ticket at ellasbubbles.com/support. For questions about an order, the Ordering and Shipping Policy explains the sequence. You receive a confirmation invoice by email to review and confirm, then a final invoice marked paid, and tracking information once the tub has been assembled, tested and picked up by the transit company. Those documents come from Ella's Bubbles under its full name.

If you ordered through a retailer such as Home Depot and something is wrong with the shipment, start with the retailer, because the retailer handled your order. Questions about the tub itself can still go to your Ella dealer or the team at (800) 480-6850. Either way, the name on the paperwork and the name on the tub refer to the same Chicago company.

Related Guides

• What Products Does Ella's Bubbles Offer?
• Video Tour: How Your Tub Is Assembled, Tested, Packed and Shipped From Chicago

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