Replacement Parts for Discontinued Ella Sliding Shower Doors Sold Through Retailers

Yes, in many cases. Ella still supplies hardware for the framed and frameless sliding shower doors that were sold through home improvement retailers, but those door lines have been discontinued for distribution through Ella, so every request is checked against the parts that remain in the warehouse. Small pieces such as plastic clips and bracket extensions can often be located in remaining stock, while other parts are simply no longer in inventory. Send photos and your retailer order details, and the team will tell you exactly which is the case for your door.

Why Availability Varies Part by Part

The sliding shower door systems Ella distributed through retail listings are no longer supplied to Ella, and Ella no longer receives new inventory for them. What remains is the hardware still on hand in the warehouse. When a request comes in, the warehouse team physically searches for the piece. If a matching part exists, it is set aside and shipped to you. If the search comes up empty, the item is no longer in inventory and the team tells you plainly rather than leaving you waiting. Glass panels are handled as their own request, and the shattered or cracked glass panel article explains how those requests work.

How to Request a Part

1. Find the door model or SKU. It appears on your retailer order confirmation or on the original product listing.
2. Photograph the broken or missing piece and, if you can, the same part on the other side of the door so the team can identify it.
3. Note the finish, such as chrome or black, and the door size, because the same door was offered in more than one version.
4. Open a ticket at ellasbubbles.com/support with the photos, the retailer order number, the door model and your shipping address, or call (800) 480-6850.
5. The team searches the warehouse and replies with availability. Parts that are found ship by parcel carrier, and you receive the tracking number once they leave.

Warranty Coverage for Retailer-Purchased Doors

The warranty applies to the original purchaser only. If the door came with a house you bought, or the retailer order was placed by a previous owner, the warranty does not transfer, although the team will still check whether the hardware is on hand. Parts supplied outside warranty coverage may carry a charge for the part and shipping, and the team confirms that with you before anything is processed. For the full picture on how retailer purchases are supported, see support for tubs and showers bought through a retailer, and for what Ella stocks in general, see whether Ella sells replacement parts.

Parts That Are Commonly Requested

Installers occasionally break the plastic clips while hanging a door, and bracket extensions are requested after a door shifts or is taken down for cleaning and re-caulking. These small pieces are the ones most often still in stock. The rollers, tracks, knobs and frame parts article covers what each piece does, and the glass shower screen and door parts article covers gaskets and how door parts ship. Mention which side of the door the part belongs to as you face the vanity, since some brackets are made for the left or the right door only.

Related Guides

• How to Order a Replacement Part for Your Ella Walk-In Tub
• Is My Tub an Ella? Identifying the Brand and Model From Labels, Doors and Faucets Before Ordering Parts

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.