Hand Shower Hose and Sprayer Head Replacement, and Water Behind the Tub Near the Hand Shower

If the hand shower hose on your Ella walk-in tub has kinked, split or torn, or the sprayer head has snapped off or leaks, the fix is a matched replacement part rather than a service call. This guide covers how the hose and head come apart, what the team needs in order to identify the right part, how the replacement ships, and what to do if you see water below or behind the tub near the hand shower.

How the Hose and Sprayer Head Come Apart

The sprayer head unscrews from the hose, and the hose unscrews at its base fitting, so swapping in a new hose or head is a hand tight job with no special tools. If the base fitting is not reachable from above, the hose can be changed from the access panel. The team has a video showing this on an inward-swing tub, and the process is the same on other models. Which end goes where, the washers and the check valve inside the head are covered in hand shower leaks at the head or deck.

Broken Sprayer Head

A sprayer head can break off at the threads where it connects to the hose, sometimes while it is simply being wiped down. Check whether the broken threads can be worked out of the hose end. If they come out, only a new sprayer head is needed. If they are stuck in the hose, you need a new hose as well. A head that leaks or sprays unevenly without breaking is covered in our articles on a head that sprays out the side and a hand shower with no pressure. One related part is easy to confuse: the small hose that runs from a button on the deck to the pump is the air button hose, not the shower hose. If that hose is split, the button stops working, and the team sends an air button hose for it.

Getting the Right Part

Hoses and sprayer heads vary by faucet set and by the age of the tub, and the team does not want to send the wrong part. To get the correct replacement, open a ticket at ellasbubbles.com/support with your tub model, your serial number or invoice number, a photo of the faucet and the damaged part, and a short description of what happened. The team also asks whether the tub is newly purchased or already installed, and whether you are the original owner, because the failure is documented for the warranty. Parts are covered for the original owner at the original installation address once the team verifies the failure from your photos. Labor is never covered, and Ella does not send technicians. Our article on how to order replacement parts covers the details of a parts ticket.

How the Replacement Ships

The team tests the replacement hose or sprayer head before it ships, sends it by UPS to the address on your warranty form or the address you provide, and emails the tracking number once the carrier picks it up. Our article on replacement part shipping and tracking explains what to expect after that.

Water Behind the Tub Near the Hand Shower

If water is dripping below or behind the tub and there is no access panel, the leak is often near where the hand shower passes through the deck. Send the team a photo of the outside of the tub, a photo of the top of the deck where the hand shower comes out, and any information you have about the model, purchase date and installation date, along with whether you are the original owner. Our article on leaks where the hand shower goes through the deck lists the places to check.

A Note for LayDown Owners

The LayDown60 does not come with a factory faucet, so hand shower guidance applies there only if the faucet you supplied includes one. The LayDown72 is faucet-ready and may have an optional Ella deck-mount fast-fill faucet chosen at order time. If you are not sure which configuration you have, send your serial number and the team will check your order.

Related Guides

• Why Is Water Pooling Behind My Walk-In Tub Near the Hand Shower?

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.