The emergency pull-up chain, also called the emergency pull chain or safety chain, is the short chain attached to the drain plug on the single 2 inch gravity drain of the Ella Standard, Standard60, Zen, Zen60 and Flow walk-in tubs. On these models the drain plug is a chain-operated removable plug, so the bather simply pulls the chain to open the drain by hand.

How It Works

This family of inward-swing acrylic door tubs is built on a single-drain platform. The tub has one 2 inch gravity drain with one overflow, and the drain is closed by a removable plug on a chain. To empty the tub you pull the chain, the plug lifts off the drain opening, and gravity does the rest. To close it, set the plug back into the drain opening before the next fill. There is no drain cable or opener to adjust.

Under the tub the drain feeds a T-type drain body with connectable ports on either side. Your installer connects the house drain from whichever side suits the bathroom and caps the unused port with the cap that ships with the tub. It is still a single drain with a single opener, not a dual drain. On the Standard60 the drain position is offered in a left or a right version. For the connection layouts, see plumbing and drain configurations and the economy platform install tips.

Which Ella Models Have It

The emergency pull-up chain is found on the single-drain family: the Standard and Standard60, the Zen and Zen60, and the Flow. The legacy S-Class tubs also used an oversized 2 inch drain with a safety chain.

• Model profile for the Standard and Standard60
• Model profile for the Zen and Zen60
• Model profile for the Flow

What to Know as an Owner

Keep the chain and plug clean so the plug seats fully. Hair and soap film on the plug or the drain rim are the usual reasons a tub loses water during a soak, so wipe both with a soft cloth and a mild, non-abrasive cleaner. Check that the plug sits square in the drain before you fill, and pull the chain gently.

If the tub drains slowly, the house drain and the trap are the first places to look, because the tub drain is gravity fed. Our guide on a tub that drains slowly or not at all walks through the checks. If the chain breaks, or the plug no longer seals, replacement plugs and gaskets are covered in drain plugs, stems, gaskets and hair catchers.

When you open a ticket at ellasbubbles.com/support or call the team at (800) 480-6850, have your model name, the serial number from the tub, whether your door is on the left or the right, and a photo of the plug and chain ready.

Common Questions