You can order a replacement part for your Ella walk-in tub through the support team, and you do not need a saved card to do it. The team confirms the exact part, takes your shipping address, works out the shipping options and emails you a short order form. You fill in your payment details, send the form back, and the part is packed and shipped. If you would rather not put card details in writing, call (800) 480-6850 and the team can take the payment over the phone instead.

What the Team Needs First

Before an order form can go out, the team needs to be certain of exactly what is being shipped. Expect a few quick questions: which model tub you have, where you purchased it, whether you are the original owner, and which part you need. For items that come in different sizes, such as a flange band, they will also ask for the length. A photo of the part on your tub, along with your model and serial number, usually settles this in one message. Your serial number is on the label behind the magnetic access panel beside the door. These same questions let the team check whether the part is covered under your warranty before anything is charged.

How the Order Form Process Works

1. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and describe the part you need, with photos if you have them.
2. Give the team the full shipping address for the part. The shipping options depend on that address, so the form cannot be prepared without it.
3. The team emails you an order form listing the part and the shipping option, with a space for your card details.
4. Fill in the form and send it back by replying to the same email.
5. Once the payment is processed the part is packed and handed to the carrier, and the tracking number is emailed to you.

Paying by Phone Instead

Many customers prefer not to write card numbers on a form, and that is fine. Call (800) 480-6850, mention the ticket or the part you discussed, and the team will take your card details over the phone and place the order for you. The shipping address and part details still need to be confirmed first, so it saves time to have those ready when you call.

Do You Keep My Card on File?

Do not assume a card is stored from an earlier order. In some cases the team can charge a card already on record, and if so they will ask you to confirm the last digits before anything is charged. If there is no card on record, they will send the order form or take your details by phone. Dealers and contractors can read more in the guide to ordering parts as a dealer or contractor.

After the Order Is Placed

Once the part ships you receive the carrier tracking number by email. If it has not arrived, or you want to know what the team can see about the shipment, read where is my replacement part. If a card payment does not go through, the usual causes are explained in why a card is declined. Replacement parts are shipped for a local licensed plumber or electrician to install. Ella's Bubbles does not send technicians.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.