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What does the Ella's Bubbles Lifetime Limited Warranty cover?

Updated September 2026

▶Glossary8
  1. Coverage at a Glance
  2. What Warranty Service Looks Like
  3. The TCV Exception, Explained
  4. Important Boundaries to Know
  5. Activation
  6. Watch: The Testing Behind the Warranty
  7. Related Guides
  8. Common Questions

The Ella's Bubbles Lifetime Limited Warranty covers your walk-in bath against defects in workmanship and material under normal use and conditions, for the first purchaser, from the date of the original purchase. The bathtub shell, frame, door, door seal and finish are covered for life, and so is the supporting equipment, including motors, pumps, fixtures, electronic controls, the faucet, waste, overflow and all plated finishes. The one component with a shorter term is the thermostatic control valve (TCV), which carries a 1-year limited warranty. It is a parts warranty: verified replacement parts ship at no charge, while labor is not included.

Ella's Bubbles Lifetime Limited Warranty banner
Lifetime Limited Warranty on the shell, frame, door, seal, finish and supporting equipment.

Coverage at a Glance

ComponentWarranty term
Bathtub shell, frame, door, door seal, finishLifetime Limited Warranty
Supporting equipment: motors, pumps, fixtures, electronic controls, faucet, waste, overflow, plated finishesLifetime Limited Warranty
Thermostatic control valve (TCV)1-year limited warranty
Non-Ella brand faucetsOriginal manufacturer's warranty only
Labor, installation, or removal costsNot covered

If your printed manual shows a five-year term on pumps and controls, you are reading an earlier edition of the text. The current published warranty is the reference, as explained in which warranty applies when an older manual says five years.

What Warranty Service Looks Like

This is a parts warranty. Should service be required for any defect or malfunction, Ella's Bubbles ships the needed part to the original customer's address without charge, subject to verification of the defect or malfunction. Emailed or mailed photos of the defective product and a description of the problem are required for that verification. Delivery time depends on parts availability and your location. The warranty does not cover labor, and Ella's Bubbles is not liable for incidental expenses or material charges in connection with removal or replacement of the product or parts. The hands-on work is done by your installer or any licensed local plumber or electrician, with free lifetime technical support from Ella's Bubbles by phone, email and live video. The full picture is in parts, labor and free lifetime tech support explained, and the claim steps are in how to start a warranty claim.

The TCV Exception, Explained

The thermostatic control valve has a 1-year limited warranty that does not cover cartridge malfunction caused by water contaminated with calcium, iron, or other heavy particles, which can cause the cartridge to stick. To stay protected, the TCV must be guarded by a filter or mesh in the water lines, cleaned periodically. Ella's Bubbles offers a cartridge cleaning service for a nominal fee covering labor plus shipping, and removal and cleaning of the TCV should only be performed by a licensed and insured contractor or plumber. Not every faucet configuration includes a TCV; the thermostatic control valve explained tells you which faucets have one.

Important Boundaries to Know

  • The warranty applies to the original owner at the original installation address and is nontransferable.
  • Display models and products modified or repaired by anyone other than Ella's Bubbles are not covered.
  • The finish warranty does not apply to fading, cracking, delaminating, or blistering due to excessive wear, sun fading, or scouring from cleaning.
  • The door and door seal warranty is valid only when the tub and door alignment is done correctly and the alignment is not changed by applying the bather's weight to the door.
  • Water damage to structures or property is not covered for any reason.
  • Only Ella's Bubbles can make warranties about its products. Promises made by dealers, retailers, distributors, or contractors are not binding on Ella's Bubbles.

The complete list of installation and ownership mistakes that affect coverage is in what can void your walk-in tub warranty.

Activation

Activation puts the warranty in force. The two-page Warranty Activation Form is signed by you and your installer and submitted with a copy of the sales receipt and the installer's electrician license and insurance information, most easily at ellasbubbles.com/warranty-activation/. We recommend doing it promptly after installation, and if it was not done at install time you can complete it now. See how to activate your warranty.

Watch: The Testing Behind the Warranty

Ella's Bubbles: Walk-In Tub Quality Control and Testing
Chapters in this video
  1. 0:00 Initial Inspection and Unboxing Each Ella's Bubbles walk-in tub is unboxed, and its surface is inspected for any shipping damage.
  2. 0:22 Rigorous Testing and Quality Checks The assembled tub undergoes extensive testing for leaks, pump function, and the integrity of all mechanical systems, doors, latches, locks, and seals.
  3. 0:43 Final Cleaning and Packaging After passing inspections, the tub is cleaned, dried, and prepared for boxing, with accessories individually wrapped.
  4. 1:17 Re-wrapping and Shipping Preparation The tub is re-wrapped in protective plastic and bubble wrap, and important installation paperwork is attached before secure mounting in its shipping case.
  5. 1:51 Invoice Verification and Shipment The individual invoice is double-checked and copied to ensure accurate records before the Ella's Bubbles walk-in tub is shipped to its destination.

Watch: Ella's Bubbles: Walk-In Tub Quality Control and Testing with chapters and a full transcript.

Every tub earns its warranty before it ever ships. As the video shows, each tub is unboxed at our warehouse, the protective plastic is removed, and the entire surface is inspected for scratches or shipping damage. The tub is then checked thoroughly for leaks, the pumps and all mechanical systems are run extensively, and the doors, latches, locks, and seals are checked to make sure they are tight and leak-proof. After passing these inspections the tub is checked again for scratches or dents, cleaned, dried, and carefully packed with handles, spigots, drains, and accessories individually wrapped, and your invoice is double-checked so we have a perfect record of your tub and where it is being shipped.

Common Questions

What does "Lifetime Limited" mean?
Lifetime means for as long as the first purchaser owns the tub at the original installation address. Limited means it covers defects in workmanship and material under normal use, supplies parts rather than labor, and carries the exclusions listed above.
Are the pumps, heater and control box covered for life?
Yes, the current published Ella's Bubbles Lifetime Limited Warranty covers all supporting equipment for life. This includes motors, pumps, electronic controls, the faucet, waste, overflow, and all plated finishes on your walk-in tub. If your printed manual shows a five-year term on pumps and controls, please refer to the current published warranty as the definitive reference.
Does the warranty cover labor or a service call?
No, the Ella's Bubbles Lifetime Limited Warranty is a parts warranty and does not cover labor or a service call. Should service be required for any defect or malfunction, Ella's Bubbles ships the needed verified replacement part to the original customer's address at no charge. Labor for installation or removal of parts is not included and is the responsibility of your installer or any licensed local plumber or electrician, though Ella's Bubbles provides free lifetime technical support by phone, email, and live video.
Is the door seal covered?
Yes, for the original owner, provided the tub and door were aligned correctly and the alignment has not been changed by leaning the bather's weight on the door. Labor is not covered, so the replacement seal ships and your installer fits it.
Why is the TCV only one year?
The TCV cartridge is sensitive to minerals in the water, so the published warranty gives it a 1-year limited term and excludes fouling from calcium, iron or other particles. An inline filter or mesh, cleaned periodically, is required.
Does a leak that damaged my floor get covered?
The Ella's Bubbles Lifetime Limited Warranty covers the part that leaked, subject to verification of the defect or malfunction. However, water damage to structures or property, such as your floor, is not covered for any reason. This warranty specifically addresses defects in workmanship and material of the walk-in tub components themselves.
Is the warranty transferable if I sell the house?
No. It is extended to the first purchaser at the original installation address and is void if ownership changes or the tub is relocated. Second owners still receive lifetime technical support and access to parts. See warranty transfer and ownership.
Where is the full text, and how do I know my activation went through?
The full warranty is at ellasbubbles.com/warranty/ and the activation form is at ellasbubbles.com/warranty-activation/. After submitting the form you can ask through ellasbubbles.com/support for confirmation that it was received.
Is it the same warranty if my own contractor installs the tub?
Yes. The warranty is identical whether a dealer, a home center or your own licensed plumber and electrician install it, and where you purchased does not change the parts coverage. Installation workmanship is the installer's responsibility, so ask the installer in writing what labor warranty they provide.
Does drilling into the shell affect coverage?
Yes, screwing into or otherwise altering the acrylic shell of your Ella's Bubbles walk-in tub voids the warranty. This is why wall grab bars should be installed on the wall rather than directly into a LayDown tub, and grab bars on seated tubs must use the factory hardware provided. The warranty applies to products under normal use and conditions, and modifications can compromise the tub's integrity.
Are the door seals covered?
Yes. The Lifetime Limited warranty covers the shell, frame, door, seal and finish and all supporting equipment including pumps, seals and the faucet. Labor is never covered, so a replacement part is shipped and your installer fits it.
Where can I read the full warranty, and how do I know my activation went through?
The full Ella's Bubbles Lifetime Limited Warranty text is posted on ellasbubbles.com/warranty. To know if your warranty activation went through, after submitting the Warranty Activation Form at ellasbubbles.com/warranty-activation/, you can contact Ella's Bubbles through ellasbubbles.com/support to request an email confirmation that your form was received.
Will sealing off the access panels on my tub void the shell warranty?
Yes, sealing shut the access panels on the front of your tub, where the door is located, voids the warranty on the acrylic shell. Once those panels are sealed they cannot be reopened without causing damage, and that access is what allows the shell and its components to be serviced under warranty. Keep the access panels operable so any future warranty work can be done without cutting into the shell.
Does where I purchased my tub affect my warranty registration?
No, warranty coverage and activation work the same no matter where you purchased your tub. What matters is completing and submitting the Warranty Activation Form so the warranty is put in force. If you have questions about completing the form, reach out to your Ella dealer or the team at (800) 480-6850.
Is there a deadline for submitting my warranty activation form?
No specific deadline is published for submitting the Warranty Activation Form, and there is no published rule stating that failing to submit it automatically voids your coverage. Submitting the form is still what puts your warranty in force, so it is best to complete it as soon as possible at ellasbubbles.com/warranty-activation/. If you have questions about your activation status, reach out to your Ella dealer or the team at (800) 480-6850.
Does every Ella faucet include the thermostatic control valve?
No, only tubs equipped with an Ella thermostatic faucet package include the built-in Ella Thermostatic Control Valve. For example, the dual-lever 5-piece fast-fill faucet is non-thermostatic and has no TCV, and non-Ella faucets are covered only by their original manufacturer's warranty rather than Ella's TCV warranty.
Is damage that I cause to the tub after installation covered under the warranty?
No, the Lifetime Limited Warranty covers defects in workmanship and material under normal use and conditions, not damage caused by the customer after installation. Products that have been modified or repaired by anyone other than Ella's Bubbles are also excluded from coverage.
Do clearance or discontinued tubs receive the same lifetime warranty as new tubs?
Clearance tubs carry a five-year limited warranty on parts rather than the Lifetime Limited Warranty given on new tubs. Coverage still works as a parts warranty, with verified replacement parts shipped at no charge and labor handled by your installer or a licensed professional. If you are unsure which warranty applies to your tub, reach out to your Ella dealer or the team at (800) 480-6850.
Who is responsible for explaining my warranty coverage after my tub is installed?
Warranty information is typically provided by the contractor who installs your tub, since they complete the Warranty Activation Form together with you. The full warranty text is also always posted at ellasbubbles.com/warranty so you can review it on your own. If your installer did not go over your warranty with you, you can reach out to your Ella dealer or the team at (800) 480-6850 for help.

Still need help? Open a ticket at ellasbubbles.com/support or call your Ella dealer or the team at (800) 480-6850, and our team will be glad to walk you through it personally.

About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.

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