How do I place an order for an Ella's Bubbles walk-in tub?

An Ella's Bubbles walk-in tub, shower or accessory is ordered through your Ella dealer or the team at (800) 480-6850. On that call the team confirms the model, the door side that follows your house plumbing, the therapy package, the faucet and any accessories, and once those choices are settled the tub is assembled and tested for your order and then shipped. If you are still deciding which tub suits you, Ella's Bubbles Walk-In Tubs: A General Overview explains the product line and where the tubs are built.

What the Team Confirms Before Your Tub Is Built

Every Ella walk-in tub is assembled and tested to order at the Chicago facility, so the order call is where your configuration is locked in. Expect to settle these points:

• The model. Ella's Bubbles offers walk-in tubs and walk-in showers, so the first decision is tub or shower, and then which family and size.
• The door side. The door and the drains sit on opposite sides of an Ella walk-in tub. A right-side door tub has its drains on the left, and a left-side door tub has its drains on the right, as you face the tub, so the door side follows where your house drain is.
• The therapy package. The jetting is built in at the factory, so the package is chosen before the tub is assembled.
• The faucet. Not every model takes a factory faucet. The LayDown60 has no faucet option at all and needs a customer-supplied faucet, typically wall mounted, so ask what applies to the model you want.
• Accessories and extras. Shower walls and accessories are sold per item in the same way as the tub, and a second end panel is added when both short ends of the tub will be exposed to the room.

You can review the current shower and accessory lines on the shower and accessories pages at ellasbubbles.com before you decide. A second end panel can be added as its own line before the tub ships, or purchased later for a tub you already own.

Seeing the Tub Before You Order

Because the full lineup cannot sit in a showroom near you, the team offers a live video chat before you order, and the video on this page explains what that chat covers. You deal personally with an Ella's team member in the United States who walks you through the whole process, and the video chat works like a virtual showroom. The team member can answer the questions shoppers ask most, such as whether the seat is wide enough for you, how deep the tub is, how wide the tub and the door are, and whether the tub will fit into your house, and can show you the size and style of tub best suited to you.

The personal service continues after delivery. If you or your installer has a question once the tub arrives, you can call the production facility in Chicago directly, and a technician answers questions and helps solve any problems that come up.

What Happens After the Order Is Placed

Once the configuration is confirmed, the tub is scheduled for assembly and testing, and then it ships by freight or is picked up. Timing depends on the model, the options and current stock, so ask about the exact configuration you want when you order rather than relying on a general figure. Your Ella dealer or the team confirms the current timing for your specific order.

Three details about the paperwork are worth knowing in advance, and Shipping, Sales Tax, and Pickup for Your Walk-In Tub Order covers each one in more depth:

1. Shipping cost is calculated from your delivery zip code, because freight pricing is based on distance and destination.
2. Sales tax is added only to orders shipping within Illinois. Orders shipping out of state are not charged Illinois sales tax.
3. If you are near Chicago, the tub can be picked up directly from the manufacturing facility at 2700 West Roosevelt Road. Let the team know ahead of time so the tub is ready when you arrive.

Ella's Bubbles ships nationwide, so customers across the country can receive a tub or shower regardless of where they live. For anything about an order you have already placed, the team at (800) 480-6850 is the best resource, and you can also open a ticket at ellasbubbles.com/support.

Ordering from Canada

Walk-in tubs ship to Canadian addresses regularly, and the order is placed the same way, through your Ella dealer or the team at (800) 480-6850, who confirm the model, door side, therapy package, faucet and accessories before the tub is built and tested. Two things work differently north of the border, and Can Ella Ship a Walk-In Tub or Shower Base to Canada, and Are There Installers There? explains both. Shower bases are not shipped to Canada because they are fragile and easily damaged in transit, and Ella has no representatives or installers of its own there, so a local licensed plumber and electrician does the installation using the owner's manual and free technical support by phone and email. A cross-border shipment involves customs paperwork, and any duties, brokerage and taxes are the buyer's responsibility, so mention it when you order if you already work with a customs broker. Some Canadian customers buy through Home Depot in Canada, and the team has confirmed that this is a good route.

When a Contractor or a Business Places the Order

Many walk-in tubs are purchased by a remodeler, dealer or installation company on the homeowner's behalf, and that is a wonderful way to buy. The Lifetime Limited Warranty still belongs to you as the owner at the installation address, and Am I Eligible for the Ella Warranty If My Contractor Bought the Tub? walks through whose name goes where. In short, your name goes in the owner section of the two-page Warranty Activation Form, the contractor appears as the place of purchase, both you and your installer sign, and the form is submitted with a copy of the sales receipt and the installer's license and insurance details at ellasbubbles.com/warranty-activation/. Ask your contractor for those three items before they close out the job, because they are much easier to collect while the project is fresh.

If you run a business that wants to sell Ella walk-in tubs to your own clients, ordering runs through the Ella's Bubbles Reseller Program instead. Resellers fill out an application, get a reseller portal and an assigned account manager, and generate a PDF from the portal that is sent along for shipping and invoicing. Ella can ship to the reseller's warehouse or directly to the reseller's customer, and resellers can pay by ACH, check or wire transfer.

Watch: Exclusive One-on-One Video Chat | Order Your Walk-In Tub with Confidence | Ella's Bubbles with chapters and a full transcript.

Related Guides

• Which Ella walk-in tub is right for me? Choosing between the tub families
• Heated Seat and Back: How It Works, Which Tubs Offer It, and How to Add It to Your Order
• Ella Fast-Fill Faucets: 2-Piece vs 5-Piece, Finishes, and the Waterfall Option

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