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Is There a Fee for Paying by Credit Card on a Walk-In Tub Order?

▶Glossary6
  1. How the Fee Appears on Your Invoice
  2. How to Avoid the Fee
  3. Paying by Card
  4. Related Guides
  5. Common Questions
  6. Still Need Help?

Yes. When an invoice from Ella's Bubbles is paid by credit card, a card processing fee is added to the invoice total. The fee is stated on the invoice before you approve it, so there is no surprise after the charge is run. Paying by wire transfer or ACH carries no Ella processing fee.

How the Fee Appears on Your Invoice

When Ella prepares your confirmation invoice, it notes the card processing charge that applies if you pay by card and attaches the credit card authorization form. Because the fee is a percentage of the order, it scales with the size of the order, and it applies to every order paid by card, including dealer and contractor accounts. If you resell Ella tubs, factor the fee into the price you give your own customer, or plan to pay by bank transfer so it never applies. The invoice review step is explained in proposals and order confirmations.

How to Avoid the Fee

  1. Ask for Ella's wire transfer information when you receive your invoice. It is sent along with the invoice on request.
  2. Send the wire or ACH transfer and reference your invoice number so the payment can be matched to your order.
  3. Reply with the transfer confirmation. Once the funds arrive, Ella emails a receipt and the order moves into production.

The order is not released until the payment has been received, so allow for the transfer if you are working toward an installation date.

Paying by Card

Complete the authorization form with the card details, billing address and signature and return it to Ella. The charge, including the card processing fee, is run only after you have confirmed that the invoice is correct, and a receipt follows. If the card is declined, the usual causes and fixes are covered in why a credit card may be declined. If you would rather spread the cost of a tub over time, financing is a separate program from a card payment, and it is explained in financing your walk-in tub.

Common Questions

Why was a fee added that was not on my proposal?
A proposal lists the product and options, and the card processing charge applies only if you choose to pay by credit card. The invoice you receive for approval states the fee before anything is charged. Choosing wire or ACH removes it.
Is the credit card fee waived for dealer accounts?
No. the card processing fee applies to card payments on all orders. The way to avoid it is to pay by wire or ACH, and Ella supplies its wire transfer information with the invoice on request.
Can I pay by ACH instead of a wire transfer?
Yes. ACH and wire transfers are both accepted, and neither carries an Ella processing fee. Send the transfer with your invoice number and reply with the confirmation so the payment can be matched to your order.
Does the fee change with the size of the order?
Yes. The fee is of the amount paid by card, so it is different on every invoice. The exact figure for your order appears on the invoice before you approve it.
Does the fee apply when I order a replacement part by card?
Yes. The fee applies to any order paid by credit card. If you are ordering a part, you can pay by wire or ACH to avoid it. How part orders are placed is covered in ordering a replacement part by order form or phone.

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.

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