When the holder on the hand shower slide bar stops gripping and creeps down the bar, the small sliding piece has lost its tension. Tightening it usually helps for a short while, but once the slider is worn it will not hold. The lasting fix is a replacement holder, or the complete slide bar kit, sent as a part under the lifetime parts warranty. To get the right part the first time, note whether the whole assembly slides down the bar or the hand shower simply tilts.

The Parts of the Slide Bar

The wall-mounted slide bar has two working pieces. A short slider, about three inches long, rides up and down the bar and locks at the height you choose. Attached to it is a cradle that rotates to angle the hand shower. They fail differently. If the hand shower droops or flops but stays at the same height, the rotating cradle is loose. If the whole assembly slides down the bar under the weight of the hand shower, the slider has lost tension. That is the first question the support team asks, because it decides which piece to send.

What to Try First

1. Watch the hand shower for a moment after setting it. Note whether it drops down the bar or simply tilts.
2. Make sure the slider is seated squarely on the bar and tightened fully. A slider that sits crooked cannot hold.
3. Check that the bar itself is firmly fixed to the wall. If the mounts are loose, no slider will stay put. Mounting details are in installing the wall-mounted hand shower slider bar.
4. If the holder grips for a couple of weeks and then gives way again, stop tightening and request a replacement.

Getting a Replacement

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your model and serial number and a photo of the slider and cradle. Describe whether the assembly slides down the bar or the hand shower tilts. The team will send the holder, or the full slide bar kit if that is the better fix, under the lifetime parts warranty. Ella ships the part and does not send technicians; a homeowner or a local plumber fits it. If the holder has already been replaced once and has lost its tension again, say so when you open the ticket, so the team can decide whether the complete slide bar kit is the right next step.

Other Showering Options

If you would rather not depend on a slider at all, ask your Ella dealer or the team at (800) 480-6850 about the shower column kit for your tub. See installing the shower column kit for what that job involves, and showering in a walk-in tub for how the showering options compare.

Related Guides

• Why Does My Hand Shower Head Spray Out the Side and Can I Replace Just the Head?
• How Do I Replace a Cracked, Leaking Hand Shower Hose?
• Hand Shower Leaks at the Head or Deck: Hose Orientation, the Blue Check Valve, Washers and a Loose Mount Base

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.