When you ask is this covered under warranty, the short answer is that almost every part of an Ella walk-in tub is: the shell, frame, door, door seal and finish, plus all supporting equipment including pumps, control boxes, jets, drains and ozone, carry a Lifetime Limited Warranty. So a pump that quit in under a year is a warranty matter, and the first thing to check is that you have photos of the problem and your serial number ready. The main exceptions are the thermostatic control valve, which carries a 1 year limited warranty, non Ella faucets, mineral fouling and water quality damage. Our guide to Lifetime Limited Warranty coverage lists every component.

Likely Causes

• An older owner's manual that still prints 5 years on pumps and equipment; that text is outdated and the current published term is Lifetime Limited.
• Confusion between the warranty and the sales terms, such as an all sales are final line, which concerns returns rather than defect coverage.
• A faucet question where the answer depends on whether the faucet is an Ella faucet, a thermostatic control valve or a non Ella faucet.
• A dealer that went out of business, which does not change the product coverage you hold from Ella's Bubbles.

What to Check, in Order

1. Identify the part. Shell, frame, door, seal, finish, pumps, control boxes, jets, drains and ozone are all under the Lifetime Limited Warranty. If your manual says 5 years on pumps, read why older manuals say five years; the lifetime term applies.
2. Check the exceptions. The thermostatic control valve has a 1 year limited warranty, and a cartridge fouled by calcium, iron or other particles is not covered, which is why an inline filter or mesh must be fitted and cleaned. A non Ella faucet carries its own manufacturer's warranty. Details are in warranty exceptions for the TCV and faucets.
3. Understand the remedy. Ella's Bubbles ships the replacement part under warranty after verifying the defect from photos and a description. Labor is not included; a local licensed plumber or electrician does the work with free lifetime tech support behind them, as explained in parts only warranty and labor.
4. If you bought from a dealer that has since closed, your product coverage continues, because the warranty is from Ella's Bubbles.
5. Compare your symptom with real cases in defect or wear and tear examples from support. When a cause is uncertain, the team confirms it from photos.

When to Open a Ticket

Start a claim as soon as you notice the fault. Include clear photos of the part and the symptom, the serial number from the label inside the removable panel, a description of what happens, your installation address and where you purchased, then reach your Ella dealer or the team at (800) 480-6850 or ellasbubbles.com/support.

Common Questions