Which Head Pillow and Seat Pillow Riser Fit My Ella Walk-In Tub?

Head pillows on an Ella walk-in tub are matched to where the tub sits rather than to the model: the soft bath wall pillow and the headrest neck support hold to a smooth wall behind the tub, and the large removable headrest with its L bracket mounts on the deck or extension panel when the back of the tub is not against a wall. The seat pillow riser fits the Elite and most seated tubs, and the shape you choose depends on whether bidet air jets sit under your seat. Does the Ella Seat Pillow Riser Fit Every Walk-In Tub Model? lists the riser confirmations model by model, and this page adds the head pillows and the seat measurements that decide the match.

Three Head Pillow Styles and What Decides the Fit

Ella offers head pillows that attach with suction cups, so nothing is drilled or glued to the tub. The published accessory guide describes them this way:

• Soft bath wall pillow. A triangular pillow that attaches to the wall and sits on the tub. It is waterproof and easy to clean, and it needs a smooth wall behind the tub to grip.
• Headrest neck support. A larger pillow that can be used with or without a filler strip. It has a plastic piece that attaches to a filler kit, and if you would rather skip the filler strip, that piece can be removed so the pillow with suction cups attaches directly to the wall.
• Large removable headrest with L bracket. This version rests on the deck or extension panel and is the choice when the back of the tub is not against a wall, where a standard wall pillow has nothing to hold to.

So the first question for a head pillow is not which model you own but what is behind the seat. If the tub backs onto smooth tile or acrylic, either wall-mounted style works. If the tub is freestanding at the back, or a grout line or texture runs where the cups would land, the bracketed headrest is the one to ask for. Walk-In Tub Accessories and Add-Ons: What Is Available and How They Work describes the full add-on list these pillows belong to.

Seat Pillow Riser: Sizes and Shapes

The seat pillow riser, also called a seat riser or riser cushion, is a moderately soft foam cushion about 20 1/2 inches long by 13 inches wide by 3 1/2 inches high. It sits on the molded seat with suction cups and adds about 3 1/2 inches of height. The molded seat on Ella tubs is about 17 inches high and is not adjustable, and there is no adjustable seat model, so the riser is the way to sit higher. It comes in two shapes:

1. The standard rectangle, which covers the seat area.
2. The U-shape with a bidet cutout, which leaves the bidet area open so the air jets at the base of the seat keep flowing. The cutout riser fits one way and is not reversible, so orient the opening over the jets.

A 6 inch riser is also available for the Ultimate. It is made to order and it covers the seat jets, so ask about timing and jet coverage before ordering it. What Is a Seat Pillow Riser on a Walk-In Tub? explains the accessory itself in more detail.

Which Pillow for Which Situation

Read the table in two passes. For the seat, your therapy package picks the shape: a tub with an air massage package has bidet air jets that have no switch of their own and run whenever the air massage runs, so it calls for the cutout riser, while hydro-only and soaking tubs take the full rectangle. For the head, the wall behind the tub picks the style. Neither decision depends on the model name, which is why the team asks for your model and serial number rather than a size when matching the right pieces.

Seat Widths by Model, and Why Width Rarely Decides

Ella seats range from 19 to 29 inches wide. The narrowest seats are 19 inches on the Petite and Transfer26, the Big4One and Transfer32 have 24 inch seats, and the widest single seat is the TransferXXL at 29 inches. Two-seat tubs list two widths, one per seat; the Escape, for example, has 27 and 29 inch seats. The riser is 13 inches wide, narrower than the narrowest seat in the line, so seat width is rarely what decides fit. Two other things do: which jets sit under the seat, and where the suction cups can grip, because the cups hold only on a clean, flat, smooth section of the shell away from jets, texture lines and the seat edge. What Are Seat Width and Seat Height on a Walk-In Tub? has every model's seat figures.

The published guides confirm the riser directly for three models. The Elite takes the standard riser. The Ultimate takes the standard riser and the made-to-order 6 inch riser. The Transfer60 takes the seat riser but has no separate back cushion, so its seat can be raised without a matching cushion behind. For any other model, share your model and serial number with your Ella dealer or the team at (800) 480-6850 so the right shape is matched to your seat rather than assumed.

Making the Suction Cups Hold

Whichever pillow you choose, the cups grip only a clean, dry, smooth surface. Pick a smooth, non-porous spot such as the acrylic tub wall, the extension panel or smooth wall tile, and avoid jets, texture lines, grout and the seat edge. Clean the surface and the cups with soap and water, dry both, press each cup flat until the air is pushed out, and give the accessory a gentle tug to confirm it holds. Cleaners leave a film where the cups sit, so reseat them after every tub cleaning. Cups are simple wear items: if one stretches, pops out of its tab hole on the seat cushion or goes missing, open a ticket at ellasbubbles.com/support with a photo of the accessory and the cup mount and a replacement is arranged. Why Don't the Suction Cups on My Tub Pillow Hold? walks through the checks in order.

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