Can I get a catalog, brochure or product sample before I buy?

Yes to the literature, with one limit on physical items. Ella's Bubbles publishes six digital brochures, one per tub family, that you can download from the Downloads section of any product page, and the team will email the brochure for the models you are considering along with the matching spec sheet, photos and diagrams, or text the same details to your phone if you would rather not use email. Printed brochures are not mailed out, and material samples such as the shower sample binder are a dealer resource, so for a shopper the digital route is the way to study the product before you buy. Getting Ella's Bubbles Tub Information by Email or Text explains what arrives and how to ask.

What Is Available Before You Buy, and to Whom

What this means in practice: as a shopper you can get everything needed to compare models, the photos, the brochure and the spec sheet with the exact dimensions and electrical figures, in digital form by download, email or text. Physical items, meaning printed catalogs, personalized catalogs and the sample binder, are provided through the dealer and reseller programs for showrooms and customer meetings rather than mailed to individual shoppers. If you are working with an Ella dealer, ask them, since printed catalogs are available to dealers for exactly those customer meetings.

How to Request Literature

1. Call (800) 480-6850 or open a ticket at ellasbubbles.com/support and name the tub family or the models you are comparing. Ella's Bubbles makes over 28 walk-in tub models, so the information is tailored to what you ask about.
2. Share an email address, or a phone number if you would rather receive a text.
3. Watch your inbox or messages. If nothing shows up, check your spam or junk folder, since some providers filter messages with attachments.
4. Expect links rather than large attachments. Full-resolution brochure files are large and some mail servers reject messages over their size limit, so a download link arrives reliably where an attachment may bounce. If a link does not open, reply to the message and ask for it to be resent.

Contractors and installers can ask for a broader email covering the lineup with specification sheets and diagrams across multiple models, and the catalog is revised as products are added, so ask for the current edition rather than reusing an older file.

Which Brochure Covers Your Model

There is no single brochure for every tub. The six digital brochures are organized by family: the stainless steel inward-swing family (Elite, Petite, Royal, Deluxe and Ultimate), the Ultra, the U-shape outward-swing family (Capri, Monaco, Lounger, Front Entry, Mobile, ShaK and Big4One), the two-seat family (Tub4Two, Companion, Escape and Big4Two), the wheelchair transfer family (Transfer26, Transfer30, Transfer32, Transfer60 and TransferXXL), and the LayDown family (LayDown 30x60 and LayDown 32x72). There is no brochure for the Standard, Standard60, Zen, Zen60 or Flow; for those models use the spec sheet and the product page instead. The guide to the six brochures by tub family lists what each one covers and the known misprints in each, so check it before you quote a brochure figure to your installer.

Brochure or Spec Sheet: Which One to Trust

A brochure is a marketing document with photos, feature callouts and rounded nominal sizes. A spec sheet is the engineering document with actual size, shipping size, net and shipping weight, water capacity, seat dimensions and the amperage of each pump and heater. When the two disagree, the current spec sheet is correct. Use the brochure to shortlist a family and the spec sheet to confirm that a specific model fits your doorway, your floor and your electrical plan. Every product page has a Downloads section with both documents, so you do not need to wait for an email to start reading.

Samples, Showrooms and Seeing a Real Tub

If what you really want is to see and touch the product, there is no sample program for shoppers, but there are two ways to see a real tub. Showroom visits at the Chicago facility are arranged in advance with the team, and live video tours let a specialist show you the tubs on camera. How to Reach Ella's Bubbles Support gives the hours and explains that showroom visits are set up ahead of time rather than drop-in. Ella's Bubbles does not send staff to a customer's home to give a presentation or take measurements; presentations are handled live over video instead.

The dealer-side items are described in Personalized Dealer Catalogs and Print-Ready Brochure Files, which covers the personalized high-resolution catalog, printed catalogs for showroom counters and the shower sample binder. Brochures and other marketing materials go to companies once they are part of the Ella's Bubbles Reseller Program, not to installers who are not enrolled, and approved resellers can also have a custom catalog built with their own logo and contact information.

Related Guides

• Why does the brochure show several versions of the same tub model?
• How to Read an Ella Spec Sheet: Actual Versus Nominal Size, Shipping Size, Occupied Versus Unoccupied Capacity, Package Jet Tables, Amp Disclaimers and Known Misprints
• Find Your Manual, Spec Sheet, Schematic, and Drawings by Model

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