If you installed it yourself and are asking who signs the installer part, the answer is you. For a self installation, complete the online form at ellasbubbles.com/warranty-activation/ and put your own information in the installer field, then initial the checklist items you completed. The first thing to check is whether a licensed plumber or electrician made the water or electrical connections, because the team may ask whether you are a licensed plumber and electrician, and the form asks for the installer's license and insurance information. Our self installation guide lists what a DIY owner must do to keep support and warranty intact.

Likely Causes

• The form's installer section reads as if a contractor is required, when it simply records whoever set the tub in place and ran the checklist.
• A licensed trade did part of the work, such as the dedicated GFCI circuit, and you are unsure whose details go where.
• You no longer have the contact details of a helper or trade who assisted.
• Uncertainty about what the 16 item installation checklist expects.

What to Check, in Order

1. Open ellasbubbles.com/warranty-activation/ and complete the owner section with your name and the installation address.
2. In the installer section, enter your own name and contact details. If a licensed plumber or electrician made the connections, add their name, license and insurance information alongside yours.
3. Go through the installation checklist honestly and initial each item you completed. The installer handoff guide explains all 16 checks, including the level with every leg touching, the dedicated GFCI breaker, the 20 minute fill test of the door seal, and running the hydro and air pumps.
4. Attach a copy of your sales receipt and submit. If the online form will not accept a self installation, photograph the completed pages and send them through a ticket at ellasbubbles.com/support, noting that you installed the tub yourself.
5. Keep in mind that Ella recommends licensed plumbers and electricians, and that the warranty covers parts only, never labor. Choices that affect coverage, such as a tub that is not level or an altered apron, are listed in installation choices that affect your warranty.
6. Read the full activation walkthrough if any field is unclear.

When to Open a Ticket

Open a ticket if the form rejects your entry, if the team asks for trade licensing you do not hold, or if you want a quick review of your checklist before submitting. Include the name on your order, the installation address, a photo of the serial label, and photos or scans of the signed pages, and reach your Ella dealer or the team at (800) 480-6850 or ellasbubbles.com/support.

Common Questions