Yes, a complete replacement door is available for Ella walk-in tubs, and it arrives as a full assembly with the gasket and the door handle already included. To order one, the team needs your serial number, your hinge side and, for a warranty check, a copy of your purchase receipt. If the door is covered under the parts warranty it ships under the warranty. Otherwise the team takes the order by phone or order form. The door bolts to your existing hinges with an Allen wrench, so the swap is a short job for your installer or a handy family member.

What the Replacement Door Includes

The replacement door is a complete unit: the door itself, the gasket seated in its channel, and the handle and latch mechanism. You do not need to order a separate seal or handle with it. Hinges may be included in the shipment, but the hinges already on your tub stay in place and the new door mounts to them. If only the handle mechanism inside the door has failed, a full door may not be necessary. This article on replacing the door handle mechanism explains that repair. When a broken handle turns out to have a broken mechanism inside the door as well, or the door has cracks near the hinges or latches, the door is replaced as a whole, as described in the replacement door article for cracks near hinges and latches.

What the Team Needs from You

1. Your serial number. It is on the label behind the magnetic access panel next to the door.
2. Your hinge side. Stand outside the tub facing the door and note whether the hinges are on your left or your right.
3. Photos of the damage, sent through a ticket at ellasbubbles.com/support.
4. A copy of your purchase receipt so the team can confirm the warranty status. A photo or scan attached to the ticket is fine.
5. The shipping address where the door should go, which may differ from the address on the original order, for example when the tub was shipped to your builder.

Once the warranty status is confirmed, the team either releases the door under the warranty or takes the order and payment by phone. Ordering a replacement part by order form or phone covers the payment steps.

Warranty and Labor

The door is a covered part under the lifetime limited parts warranty for the original purchaser at the original installation address, once the warranty has been activated and the claim is verified. The warranty covers the part only. Labor to remove the old door and fit the new one is not covered, and Ella does not send technicians. The installer who set the tub, or any local licensed contractor or handyman, does the swap. An installer telling you the door is not under warranty does not decide the matter. Ella verifies coverage from your serial number and receipt, and Ella is not bound by warranty statements made by dealers or contractors.

How the Door Ships and Installs

You receive tracking once the door is on its way. Freight delivery explained describes what to expect if the door travels by freight. Installation is about six bolts turned with an Allen wrench: unbolt the old door from the hinges, lift it away, set the new door on the same hinges, and tighten the bolts evenly. Check that the gasket sits flat all the way around and test the door seal before the first full bath. If you have questions about the old door or the swap, the team can answer them by phone.

Related Guides

• Door seal or gasket looks worn, loose, or leaks: care, repair, and replacement
• Bent or Loose Door Hinge: Diagnosis, Tightening, and Replacement
• Adjusting the Door Handle Lock Nut, and Why the Hinges Are Not the Fix for a Door That Is Hard to Close

Related Videos

Watch: Ella's Bubbles: Replacing An Outward Swing Door with chapters and a full transcript.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.