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Support Center / Therapies & Operation / What Is the Digital Controller (Touchpad) on a Walk-In Tub?

What Is the Digital Controller (Touchpad) on a Walk-In Tub?

The digital controller, also called the digital touchpad, digital control panel or keypad, is Ella's alternative to chrome push buttons for running the therapy systems on a walk-in tub. Instead of pneumatic buttons it uses a flat panel on the deck: a bubble icon starts the air massage, plus and minus keys set the speed, and holding the icon for two seconds stops it. The therapy systems underneath are the same as on push control tubs.

Hand pressing a button on the Ella walk-in tub digital controller panel
The digital controller on the deck of a Shak: icons and plus and minus keys replace the chrome push buttons.

How It Works

The touchpad plugs into the display connector on the control box and performs the same functions the push buttons would. Touch the bubble icon to start the air massage, then use plus and minus to step the air speed up or down, and hold the icon for two seconds to stop. The controller also starts and stops the seat hydro pump, cycles the LED chromatherapy colors and, on tubs with foot jets, turns the foot jet pump on and off. Hydro jet intensity is still set with the chrome dial on the deck. See push button controls vs the digital touchpad for the step by step.

Which Ella Models Have It

The digital controller is standard on the Shak, the Big4One and the whole two-seat family: the Tub4Two, Companion, Escape and Big4Two. On those tubs it runs air, seat hydro and LED, plus foot jet on and off. The Lounger's Air plus Hydro package is digital controller only. On the Monaco the controller is an add-on that is not always shown on the published listing, so ask your Ella dealer or the team at (800) 480-6850 if you would like it on your order. Two-seat tubs with heated seats also carry a separate heat keypad for each seat, independent of the digital controller. See the two-seat tub comparison for the full lineup.

What to Know as an Owner

A soft, damp cloth is all the panel needs for cleaning. If the touchpad stops responding, start with the control box reset guide and confirm the cable is seated at the display connector on the control box. A touchpad that has genuinely failed is replaced as a single part, and none of the pumps need to come out to do it; the steps are in touchpad or push controls not responding. For a ticket at ellasbubbles.com/support or (800) 480-6850, have your model name, your order details from where you purchased, a photo of the panel and a note on which icons respond and which do not.

Common Questions

What is the difference between the digital touchpad and push buttons?
Both run the same pumps and light. Push buttons are pneumatic and cycle settings with each press, while the digital touchpad uses icons with plus and minus keys and a two second hold to stop. Your tub is built with one or the other, and the touchpad is standard on the Shak, Big4One and two-seat models.
My touchpad is not responding, so what should I try first?
Run through the control box reset guide, then check that the touchpad cable is seated on the display connector at the control box. If the panel still does nothing after that, reach out at ellasbubbles.com/support or (800) 480-6850 with your model name and a photo of the panel.
Does replacing the digital controller mean replacing the pumps?
No. The touchpad is its own part that plugs into the control box, so a failed panel is swapped on its own and the pumps, heater and blower stay in place.
Does the digital controller set the hydro jet intensity?
Hydro intensity is still set with the chrome dial on the deck, because that dial adds or removes air in the jet stream rather than sending an electrical signal. The touchpad starts and stops the hydro pump and sets the air massage speed.

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