If you are asking how do I activate my warranty, the answer is the two page Warranty Activation Form at ellasbubbles.com/warranty-activation/. You and your installer each complete and sign your part, you attach a copy of the sales receipt and your installer's license and insurance information, and you submit it online. The first thing to check when the QR code will not scan or the register link gives page not found is simply to type ellasbubbles.com/warranty-activation/ into your browser, because the online form is the working route whenever a printed code or an older link fails. There is no published registration deadline, and the form can be completed after installation. Our warranty activation walkthrough covers the form field by field.

Likely Causes

• A smudged, faded or outdated QR code, or an older printed register link, that points to an address that no longer resolves.
• A browser quirk on the online form, such as a date field that will not accept typing or a message that says contact administrator.
• An installer who finished the job without going over the 16 item checklist, leaving the installer section blank.

What to Check, in Order

1. Go directly to ellasbubbles.com/warranty-activation/ rather than scanning the QR code or using a link from older paperwork.
2. Gather what the form asks for: your name and the installation address, the model and serial number from the label inside the removable panel, a copy of the sales receipt, and your installer's license and insurance information. If your only receipt is the invoice from your contractor, that invoice counts as your sales receipt.
3. If a date field will not accept typing or the page shows a contact administrator message, switch to another browser or device and try once more. If only the installation date is refused, leave it blank and submit the rest.
4. If your installer did not go over the checklist with you, ask them to complete and sign the installer page now. The installer handoff guide explains each of the 16 checks in plain language.
5. If the online form keeps failing, download the two page form, complete and sign it with your installer, photograph or scan both pages, and send them through a ticket at ellasbubbles.com/support for manual activation. More fixes are in our guide to QR code, old link and form errors.
6. Not sure whether your submission went through, or whether your dealer registered for you? The team can look up an existing registration by name or address, so ask at ellasbubbles.com/support or (800) 480-6850 and they will confirm what is on file.

When to Open a Ticket

Open a ticket when the form fails on more than one browser, when you need the team to confirm whether a registration exists, or when you installed the tub yourself, which our self installation guide covers. Include the name on your order, the installation address, a photo of the serial label, and photos or scans of the signed form pages if you have them, and reach your Ella dealer or the team at (800) 480-6850. Broader coverage questions are answered in our warranty common questions.

Common Questions