Can Ella's Bubbles email me a copy of my chat or inquiry?

Yes. Ella's Bubbles can re-send a copy of your chat transcript by email, and the team can look up the details of an earlier inquiry when you give them your name and the email address you used. Ask through the ticket form at ellasbubbles.com/support or by calling (800) 480-6850; the hours, the two public routes and what to have ready are in How to Reach Ella's Bubbles Support: Hours, Location, the Ticket Form, the Phone Line, Live Chat and What to Have Ready.

How to Ask for the Copy

1. Decide where you want it sent. Share the email address you would like the transcript delivered to, and check the spelling, since a copy sent to a mistyped address never arrives.
2. Open a ticket at ellasbubbles.com/support, or call (800) 480-6850 Monday through Friday, 8:00 am to 5:00 pm Central time.
3. Include your name and the email address you used in the chat or inquiry, so the team can find the right conversation.
4. If you already own a tub, add the model name and the serial number from the label behind the magnetic access panel next to the door. That lets the team answer anything else in the same reply.
5. If you would rather be contacted by email only, choose email as your preferred contact method on the ticket form and the team will honor that instead of calling.

The ticket form is open around the clock and is time-stamped when you send it, so a request made on a Saturday is waiting in order when the office opens. There is no weekend phone support.

If the Copy Has Not Arrived

• Check your spam or junk folder first. Some email providers filter messages, and a transcript with links in it is a common candidate.
• Confirm the address with the team. If you asked for the copy during the chat, the address may have been taken down with a typo, and a quick call or ticket fixes it.
• Ask for a text instead. If email is not convenient, the team can text product details to your phone, which is a useful fallback when an inbox keeps rejecting messages.
• Keep one thread. Tickets keep your photos, model and serial number together, so a follow-up inside the same ticket is faster than starting a new one.

What a Chat Copy Is, and What It Is Not

A transcript is a record of what was said, which makes it handy for comparing notes before you decide on a model or an option. It is not the document that governs your order. If a chat answer ever differs from your invoice, the invoice and the spec sheet are the authoritative record. That matters most on dimensions, the door side, the therapy package and the faucet that ships in the crate, because those are fixed by what is written on the order. Read the transcript alongside the spec sheet for the model you discussed, and if the two disagree, raise it with the team before the order is placed rather than after.

Other Records the Team Can Email

The same request can bring more than the chat. The team sends photos, key specifications and diagrams for the models you are considering by email, or by text if you do not have an email address handy; printed brochures are not mailed, as Where Can I See Pictures of Ella's Bubbles Tubs and Showers? explains. Naming the models or features you are interested in gets you the exact pictures rather than a general selection.

If you own a tub, the written warranty terms arrive as an email attachment when you ask for them with your model name and serial number; the steps are in How to Get a Copy of Your Ella Walk-In Tub Warranty Document, and while the team has your file open you can ask them to confirm your activation is on record. Manuals, spec sheets and dimensioned drawings do not need a request at all: every product page on ellasbubbles.com has a Downloads section with the spec sheet, owner's manual, operating and cleaning instructions and warranty form, mapped by family in Find Your Manual, Spec Sheet, Schematic, and Drawings by Model. Manuals are electronic only, so a PDF by email or download is the format you will receive.

Details of an Earlier Inquiry

When the question is about an inquiry rather than a chat, the team works from the order or ticket record instead of a transcript. Give the purchaser's name, the email and shipping address used, and where the tub was purchased, and the team can find the order, the item number, the serial and the ship date on their end. Lifetime technical support comes with every Ella tub no matter where it was purchased, so a question about an inquiry made through a dealer still goes to the same two routes. If a phone number or email address you were given in an older chat is no longer in service, do not worry; call (800) 480-6850 or open a ticket and the team will pick up where you left off.

Related Guides

• How to Get a Copy of Your Invoice or Paid Receipt
• How to Order a Replacement Part for Your Ella Walk-In Tub

Common Questions