Ella's Bubbles is the manufacturer of your walk-in tub, and the Lifetime Limited Warranty we stand behind is a parts warranty. That means we do not dispatch our own service technicians to your home. Instead, we do two things for the life of your tub: we ship verified replacement parts to you at no charge, and we provide free lifetime technical support to guide you or your local contractor through any repair by phone, email, or live video. This model keeps installation and service in the hands of licensed local professionals while our manufacturing specialists back them up every step of the way.

What the Parts Warranty Provides

Should service be required for any defect or malfunction covered by your warranty, Ella's Bubbles ships the needed part to the original customer's address without charge, subject to verification of the defect or malfunction. Emailed or mailed photos of the defective product and a description of the problem are required for that verification. Normally parts are sent out immediately, and delivery time depends on parts availability and your location. To get started, see How do I start a warranty claim for my Ella walk-in tub?, or email [email protected] with photos of the part, a description of the problem, your serial number, and your contact and shipping details. You can also call us at 800-480-6850.

What the Warranty Does Not Cover

The published warranty is clear about its boundaries, and knowing them up front avoids surprises:

• Labor is not covered. Ella's Bubbles will not be liable for any incidental expenses or material charges in connection with removal or replacement of the product or parts.
• Installation work is not covered. This includes all plumbing or electrical related connections and any improper or negligent installation of the product.
• Water damage to structures or property is not covered for any reason, including manufacturer defect or improper installation.

Who Warrants the Labor, Then?

The licensed contractor who installs or services your tub operates independently and provides their own warranty on their workmanship. If a question comes up about the quality of an installation or a repair, that labor coverage comes from your installer, so it is worth asking them about their labor warranty terms before work begins. If you need help finding a qualified professional, we can point you in the right direction. See Bought a tub and need an installer? How to find a licensed professional.

Free Lifetime Technical Support

Lifetime technical support is included with every Ella's Bubbles walk-in tub, at no cost, for as long as you own it. Our team supports you and your contractor by phone, email, and live video chat, and we routinely walk installers through diagnosis, part replacement, and adjustment in real time. Whether it is your plumber's first Ella installation or a quick question years down the road, reach us at a support ticket at ellasbubbles.com/support or 800-480-6850 and we will guide the work.

The Short Version

• Ella ships covered replacement parts without charge after photo verification.
• Ella provides free lifetime technical support by phone, email, and video.
• Labor, removal and replacement expenses, plumbing and electrical connections, and water damage are excluded from the warranty.
• Labor is warranted by your independent installer, not by Ella's Bubbles.

Still have a question about your coverage? We are happy to help. Open a ticket with our support team at ellasbubbles.com/support/new and we will get back to you promptly.