How do I request a callback or book a live video tour?

The quickest way to reach Ella's Bubbles is to call the team at (800) 480-6850, Monday through Friday from 8 to 5, or to open a ticket at ellasbubbles.com/support and ask for a callback with the best number and time to reach you. If you would rather see the tubs before you talk, you can book a live video tour of the Chicago showroom in a 30 minute slot, Monday through Friday, 8 AM to 5 PM Central. Whichever route you choose, give a number you actually answer, because the same number later matters for delivery, as explained in why Ella needs a working phone number before your tub ships.

Three Ways to Start the Conversation

Ella's Bubbles builds every tub in Chicago and backs it with free technical support by phone, email and live video for the life of the tub. The same team helps before you order, so there is no separate line to find.

• Call. Dial (800) 480-6850 Monday through Friday between 8 and 5. You will be speaking with an Ella team member in the United States who can go over models, sizes and options for your bathroom, or set up a regular or video call around your availability.
• Ask for a callback. Open a ticket at ellasbubbles.com/support with the best number to reach you, a good time of day, and a short note on what you would like to cover, whether that is choosing a model and size or help with a tub you already own. The team will try to fit a specific day or time.
• Book a live video tour. On the schedule a showroom tour page at ellasbubbles.com you pick a 30 minute slot, Monday through Friday, 8 AM to 5 PM Central. You receive a one tap video link by text, with no app download or login.

If you buy through an Ella dealer, your dealer is also the right first call for the details of your order. The team at (800) 480-6850 can confirm what a model is built with and answer technical questions either way.

What Happens on a Live Video Tour

Because you cannot gather every walk-in tub into one showroom near you, the live video tour brings the Chicago showroom to your phone. At your booked time a specialist walks the showroom with you, shows the models you are considering, and demonstrates the doors, seats, controls and jets on real tubs. The questions most people bring are practical: is the seat wide enough for me, how deep is the tub, how wide is the door, and will it fit into my house. The specialist checks seat and door measurements against your body and your space while you watch, so you leave the call knowing which model and door side suit you.

The video on this page shows the live video chat service and the personal customer service that continues after delivery, when you or your installer can call the Chicago production facility directly with questions. The second video shows where on the Ella's Bubbles website the live video call is scheduled.

What to Have Ready for the Call

A little preparation makes a callback or a tour much more productive. Gather these before the call:

1. For a new tub: your bathroom measurements, the width of the doorways on the route in, the model or size you are leaning toward, and any features you want, such as air jets or a heated seat.
2. For a tub you already own: the model and serial number, plus photos of anything you want the team to look at. The serial label sits behind the magnetic access panel beside the door, as shown in the article on a tub built without an ordered feature.
3. For an order in progress: your order number and the configuration as written on your invoice.
4. Your own availability, so the team can book a time that works rather than leave messages back and forth.

If your question is about repair, remember that Ella does not send technicians. Replacement parts ship under the warranty, and a local licensed plumber or electrician does the labor, with the team supporting them by phone, email and live video at no charge.

When a Call You Were Expecting Never Came

Two situations send owners looking for a callback that has gone quiet, and each has its own fix.

• Your order has not arrived and nobody called. Walk-in tubs travel by freight, and the carrier calls the number on the order to schedule a delivery window. Check that number for a typo, look for missed calls from an unfamiliar number, and search your email, including spam, for the shipment confirmation. If a retailer issued your receipt, the retailer owns the delivery. The full checklist is in my order has not arrived and nobody called.
• A shower repair work order was opened but the technician never called. Molded shower units are repaired in the home under the shower manufacturer's warranty program, and the assigned service partner is supposed to call you. If they have not, contact Ella with the work order number and the serial number and the team escalates it, as described in shower repair work order created but the technician never called.

In both cases, confirm the best phone number for the homeowner. Work orders and freight bookings are sometimes created with a number that does not reach you, which is the most common reason a call never comes.

How to Make the Callback Count

Say what you want to cover in one line when you ask for the call, so the right person picks it up. A sizing question goes fastest with your measurements in hand. A technical question goes fastest with the model, serial number and a short video or photos attached to the ticket before the call. A question about timing for an order is answered for your specific order, because every tub is assembled and tested to order and the team confirms current timing rather than quoting a general figure. If your situation changes, for example your bathroom will not be ready when you first expected, reply on the same ticket so the history stays in one place.

Watch: How To Navigate The Ella's Bubbles Website | Ella's Bubbles with chapters and a full transcript.

Related Guides

• What are the Chicago showroom hours and can I visit on weekends?
• Booking a Live Video Tour of the Chicago Facility: How It Works, Which Apps Work, and What to Do If the Link Never Arrives
• How to Reach Ella's Bubbles Support: Hours, Location, the Ticket Form, the Phone Line, Live Chat and What to Have Ready

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