The HomeCare 32x60 fills the tub from an 80 gallon internal tank that is pre-filled at a preset temperature, and almost every "it will not fill" or "it will not inject" call comes down to the tank's built-in logic rather than a broken part. The Fill button that sends water into the tub only works while the tank level is above the mid sensor; tank filling and tub injection can never run at the same time, so starting one disables the other; the whole system shuts itself off after one hour; and one hour after it shuts off, a drain solenoid quietly empties whatever water is left in the tank. A tank that "drained itself overnight" is doing exactly what it was designed to do.

How the Tank Logic Works

• On/Off wakes the tank panel (the keypad backlight turns blue). While the tank system is on, the inlet solenoid opens and the tank fills through the thermostatic mixing valves at the temperature set on the rotary control. The high sensor stops the fill automatically.
• Fill (water injection) pumps the stored water into the tub. It only runs when the tank level is above the mid sensor; this protects the tank pump from running dry. Once the tank empties and the tub is full, injection stops on its own.
• One or the other, never both. Tank filling and tub injection cannot run simultaneously. If you press Fill while the tank is still taking in water, or start a refill while injection is running, the first function stops. Wait for the tank to finish, then press the other.
• Auto shut-off. The system turns itself off after one hour of being on. After it has been off for one hour, the drain program opens the solenoid and the remaining tank water drains away. An air respirator valve lets air in and out so the tank does not pull a vacuum.

The published spec figures for a normal installation are a tub fill of about 90 seconds from the tank, a tank refill of about 11 minutes under ideal plumbing conditions, and a tub drain of about 150 seconds. Your own plumbing and water pressure change the tank refill time.

The HomeCare segment of this video shows the sequence in real time: the temperature is preset on the panel, a touch of a button fills the internal tank, filling stops on its own once the tank is full, and after the bather is seated and the door is closed the Fill button empties the tank into the tub in less than 90 seconds. Seeing the two-stage process makes the "one or the other" rule obvious: the tank must finish taking water in before it can push water out.

What the Keypad Lights Mean

• Blue backlight: the tank system is on.
• Level bar blinking bottom to top: the tank is filling.
• Level bar blinking top to bottom: injection into the tub is running.
• Yellow: the water level is between the mid and high sensors. Fill is available.
• Red: the water level is between the low and minimum sensors. Fill will not run until the tank refills past the mid sensor.
• Temperature display: the real-time tank temperature from the temperature sensor, not the tub temperature.

The Four Sensors and What Each One Stops

1. Low sensor: three seconds after the water drops below it, the system stops filling and closes the tank panel.
2. Mid sensor: the gate for the Fill (injection) function. Below it, Fill is locked out.
3. High sensor: triggers the automatic shut-off while the tank is taking in water.
4. Temperature sensor: feeds the display and works with the thermostatic mixing valves.

If the tank appears full but Fill still does nothing, note what the level bar and color are showing and include that in your ticket.

Two Cords on 20 Amp GFCI Protected Lines

The HomeCare has two power cords: the grey cord is the water tank system and the black cord is the hydro massage pump. Both go to 20 amp dedicated GFCI protected 115/120 volt service. A dead keypad with working hydro jets (or the reverse) usually means one cord has come loose or one outlet has lost power, so check both cords and reset the GFCI and breaker before assuming a fault. The general circuit rules are in electrical requirements by model.

Drains: Tank, Tub, and the DRAIN Switch

The tank has its own 1/2 inch drain outlet that the installer tees into the bathroom drain alongside the 2 inch tub drain; that is where the automatic one-hour tank drain goes. The tub itself has a 2 inch cable-operated pop-up drain with a built-in air vent, plus a separate Hydro Massage Drain that is controlled by the DRAIN switch on the controller. If water is appearing on the floor near the tank an hour after use, the tee at the tank drain is the first joint to inspect. Connection layouts are covered in plumbing and drain configurations.

Temperature Not What You Set

The mixing valves blend hot and cold to the rotary setting, so before suspecting a valve, confirm that the home's hot water supply is keeping up and that both supply shut-off valves are fully open. If the temperature on the display swings or never reaches the setting with plenty of hot water available, note the reading and include it in your ticket. Background on thermostatic valves is in the thermostatic control valve explained.

Getting Help

Photograph the keypad (with its current lights), the tank area behind the apron, and the cords at the outlet, then open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your serial number and a short description of which button you pressed and what happened. The HomeCare is designed exclusively for assisted bathing; a caregiver or trained professional should operate the tank and be present for every bath. The full profile of this tub is in the HomeCare 32x60 profile, and the related caregiver products are described in HoistAssist and CareGiver systems.

Common Questions

If the lights and cords check out and the tank still will not fill or inject, open a ticket at ellasbubbles.com/support/new with keypad and tank photos, or call (800) 480-6850.