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Where Are Ella Tubs Made? Chicago Assembly, Testing, and Company Background

Updated September 2026

▶Glossary5
  1. The Company
  2. How Each Tub Is Built and Tested
  3. Related Videos
  4. Common Questions
  5. Related Articles

Ella walk-in tubs are assembled, jetted, and tested to order at our production facility in Chicago, Illinois. Our published FAQ states that the acrylic shells are manufactured in partner factories in Asia, and the company video mentions manufacturing facilities in Mexico and Asia, so the accurate description is "assembled and tested in the USA," not "100 percent made in the USA."

The Company

  • Family-owned and family-run in Chicago since 2005, with an A+ BBB rating.
  • Every model is on display in the Chicago showroom, with live video tours for customers elsewhere.
  • More than 25 walk-in tub models across the stainless-door, Ultra, outward-swing, transfer, two-seat, LayDown, economy, and assisted-bathing lines, plus showers and the Pet Spa.
  • A 2018 company article notes that jetting components come from partner NuWhirl in California.

How Each Tub Is Built and Tested

Each tub is pulled and drilled for the faucet and features on your order, then jetted and wired to the electrical standard it requires. Before packing, quality control fills the tub and runs the motors for several hours, followed by mechanical, electrical, and water tests and multiple inspections. The tub is then cleaned, crated, and shipped by freight from Chicago, with tracking emailed when it ships.

Our Quality Walk-In Tubs Made in Chicago, IL
Chapters in this video
  1. 0:00 Custom Walk-In Tub Production Ella's Bubbles manufactures each walk-in tub in the USA based on customer features and electrical standards.
  2. 0:13 Quality Control and Testing An independent quality control team monitors every tub and component to meet the highest industry standards.
  3. 0:29 Vigorous Mechanical and Water Tests Walk-in bathtubs undergo vigorous mechanical, electrical, and water tests before delivery.

The video shows production to the customer's order, the quality-control team filling each tub and running the motors for hours, and the mechanical, electrical, and water tests completed before packing. Watch: Our Quality Walk-In Tubs Made in Chicago, IL with chapters and a full transcript.

Two more company videos: an overview of the line, and a look at assembly and quality testing in Chicago.

The Best Walk-In Tubs In The Industry
Chapters in this video
  1. 0:00 Ella's Bubbles Company Overview Ella's Bubbles, a family-owned business since 2005, provides expert advice and solutions for walk-in tubs.
  2. 0:17 Manufacturing and Global Reach Ella's Bubbles tubs are assembled, jetted, and tested in Chicago, with facilities serving markets worldwide.
  3. 1:09 Virtual Showroom and Consultations Customers can access a live video virtual showroom for personalized consultations with Ella's Bubbles team members.
  4. 1:57 Product Documentation and Quality Ella's Bubbles documents every product detail with photos and videos, emphasizing quality and customer satisfaction.

Watch: The Best Walk-In Tubs In The Industry with chapters and a full transcript.

Luxury Walk-In Tubs Assembled & Quality-Tested in Chicago
Chapters in this video
  1. 0:00 Ella's Bubbles Tubs Built in Chicago Ella's Bubbles walk-in tubs are built right here in Chicago, with different stations for various orders.
  2. 0:20 Independent Tub Testing Station Each bathtub undergoes independent testing, including an extra-large two-seater model filled with water.
  3. 0:39 Standard Quality Testing Process Every bathtub goes through a standard process, sitting full of water and running jets for a period before draining.

Watch: Luxury Walk-In Tubs Assembled & Quality-Tested in Chicago | Voted Best/Safest 2020 with chapters and a full transcript.

Video
Chapters in this video
  1. 0:00 Ella's Bubbles Company Overview Ella's Bubbles, a family-owned business since 2005, provides expert advice and solutions for walk-in tubs.
  2. 0:42 Walk-In Tub Production Process Ella's Bubbles walk-in tubs are assembled, jetted, and thoroughly tested by skilled craftsmen in Chicago.
  3. 0:55 Innovative Tub Design Features Ella's Bubbles offers eight product lines with superior design, innovative jetting, and dual drain technology for comfort.
  4. 2:05 Luxurious Bathing Accessories Ella's Bubbles offers a variety of accessories, including MicroBubble therapy, chromotherapy, and ozone sterilization, to enhance the bathing experience.

Watch: Industry-Leading Luxury Walk-In Tubs Built for Safety and Comfort with chapters and a full transcript.

Common Questions

Are all parts of an Ella walk-in tub American-made?
No, not all parts of an Ella walk-in tub are American-made. The acrylic shells are manufactured in partner factories in Asia, and jetting components come from partner NuWhirl in California. The walk-in tubs are assembled, jetted, and tested to order at the production facility in Chicago, Illinois, which is why the accurate description is "assembled and tested in the USA," not "100 percent made in the USA."
Which markets does each facility serve?
The Chicago facility serves the US and Canada. Other manufacturing facilities in Mexico and Asia serve other regions worldwide. Ella's Bubbles walk-in tubs are assembled, jetted, and tested in Chicago, then crated and shipped by freight to customers, with tracking information emailed when the tub ships.
Does Ella's Bubbles send printed brochures through the mail?
No, Ella's Bubbles does not use printed brochures. Product information is shared electronically, typically by email, so you can review tub details at your convenience. If you need materials resent or have trouble receiving them, you can reach out at ellasbubbles.com/support or call (800) 480-6850.
Does Ella's Bubbles ever sell walk-in tubs with cosmetic imperfections?
Yes, Ella's Bubbles offers clearance walk-in tubs that have minor imperfections in the acrylic finish. These units still go through the same assembly and testing process at the Chicago facility as any other tub. Ask your Ella dealer or call (800) 480-6850 to find out about clearance availability.
What material are Ella walk-in tubs made of, acrylic or fiberglass?
Ella walk-in tubs use both materials together. The bathing surface you see and touch is acrylic, and the shell is reinforced underneath with fiberglass for strength. So a tub described as acrylic with fiberglass backing is not a contradiction; it is how the shell is built. If you have questions about the finish on a specific model, contact your Ella dealer or the team at (800) 480-6850.
Can I get an Ella walk-in tub if I live outside of Illinois, such as in South Carolina?
Yes, Ella walk-in tubs go to customers well beyond the Chicago area, including South Carolina and Canada. Each tub is assembled and tested in Chicago, Illinois, then crated and shipped by freight to where you are, with tracking emailed when it ships. To get started from your location, reach out to your Ella dealer or the team at (800) 480-6850.

For anything model-specific, open a ticket at ellasbubbles.com/support or call (800) 480-6850.

About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.

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