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Your Two-Seat Tub Owner's Manual, Section by Section (Tub4Two, Companion, Escape, Big4Two)

Updated September 2026

▶Glossary10
  1. What the Manual Covers and Which Door Your Model Has
  2. Section Map
  3. Tools and Parts You Need
  4. Moving Instructions Unique to Two-Seat Tubs
  5. Operations: Entering, Two Drain Openers, Dual Spout, the Hydro Foot Control
  6. Digital Controller on Two-Seat Tubs
  7. Printed Lines That Have Since Been Corrected
  8. Cleaning and Warranty Pages
  9. Related Guides
  10. Common Questions

This page walks through the owner's manual for the Ella two-seat family: the Tub4Two, Companion, Escape and Big4Two. It is based on the 28-page "two-seat" owner's manual dated 6/15/23, with a few feature details confirmed from the two-seat brochure, and it flags the printed lines that our current published documents have since corrected. For a side-by-side look at the four models, see the two-seat tub comparison.

What the Manual Covers and Which Door Your Model Has

ModelSizeSeat sizes
Tub4Two32" x 60"20" and 22"
Companion32" x 60"23" and 25"
Escape36" x 72"27" and 29"
Big4Two36" x 80"22" and 24"

The family supports both door styles, and the manual's entry text simply says the handle is on the inside of the tub. To be specific: the Tub4Two and Big4Two use an outward-swinging U-shape door with a tempered glass panel in a composite frame and a 3-latch gear-and-shaft latch system, while the Companion and Escape use the inward stainless steel door. Door guidance is in how the outward-swing U-shape door works and using your stainless steel inward-swing door.

Section Map

  1. Unpacking and moving. Record any freight damage with the driver; two-seat moving notes are in the next section.
  2. Safety. Licensed plumber and electrician, dedicated GFCI circuit, no appliances within 3 feet, no hydro jets below the waterline, 100.4 F caution.
  3. Hand shower. Fit the barrel extension hose before wall-mounting the hand shower.
  4. Pre-installation water test. Fill 3 inches above the highest jet, 30 minutes standing, 30 minutes running; see the pre-installation water test.
  5. Drains. Ella 2" T-Type dual port floor drain, four ports and two caps, Y fitting preferred.
  6. Leveling, service access and door seal. Equal weight on every leg, no insulation around the equipment, keep the door open when not in use.
  7. Deck mount grab bar. The large metal washer under the shell is mandatory.
  8. Wall finishing. Tile-flange strip glued with 100 percent silicone. There is no extension kit section, because two-seat tubs are full-length.
  9. Operations, cleaning, warranty and the activation form. Below.

Tools and Parts You Need

  • Grab bar kit: chrome grab bar (1), escutcheons (2), rubber washers (4), metal washers (2), bolts (2), supplied Allen wrench.
  • Rated three-prong extension cords for the water test; 100 percent silicone for wall finishing.

Moving Instructions Unique to Two-Seat Tubs

The two-seat manual adds a line the single-seat manuals do not have: "Remove all access panels and toe kick plates if applicable before carrying the tub to prevent them from falling out and breaking." Lift and carry only by the frame, never by the plumbing, and keep the bottom clear of bumps since air jets sit underneath and can break off. The general routine is in delivery day inspection and moving.

Operations: Entering, Two Drain Openers, Dual Spout, the Hydro Foot Control

Enter standing, close the door, then sit. Never open the door until the tub is completely drained. The manual's diagram is captioned "Big4Two U-Shape Outward-Swing Door Walk-In Bathtub with Air + Hydro + Hydro Foot Massage Option." Its labels tell you what is different about a two-seater: two 2" drain openers, a DUAL spout, two LED chromatherapy lights, bidet air massage jets, foot hydro jets for each seat, the pull-out adjustable hand mixer, and three switches instead of two: Hydro Jets on/off, Air Jets on/off and a separate Hydro Foot on/off control, alongside the hydro intensity dial. The brochure confirms 4 foot hydro jets at each seat.

Drain handles turn clockwise to open and counter-clockwise to close; do not fill above the center of the drain handle. The manual highlights the 2-piece fast-fill faucet: lift the lever for water, turn left for hot and right for cold, press the diverter button under the spout to switch to the hand shower, and push the lever down to turn off. The hand shower dial has 5 flow settings. If one seat's jets behave differently from the other's, see two-seat tub, one side not working.

Digital Controller on Two-Seat Tubs

The brochure describes a Digital Push Control that handles hydro massage on/off, 3-speed air massage, LED light control and the hydro foot jets on/off, paired with the hydro intensity dial. The manual's generic control pages also show the labeled push buttons (Water, Light, Air, Micro) and the digital icons (water streams, bubble with + and -, lightbulb). Whichever you have, the LED light works the same way: press once for changing lights, keep pressing to lock one of 8 solid colors, press and hold to turn off. The heated seat option, where fitted, needs 10 to 15 minutes of preheat and shuts off after 20 minutes. Compare the two control types in push controls vs. the digital touchpad.

Printed Lines That Have Since Been Corrected

  1. Auto Purge timing. The manual prints "20 minutes after the pump has been turned on." The published figure is that about 20 minutes after you turn the air massage pump off, the Auto Purge starts automatically and runs for 120 seconds to blow leftover water out of the air lines. It cannot be interrupted and you do not need to leave the tub.
  2. Air speed order. The manual prints low, medium, high. The published order is once for high, twice for medium, three times for low, and a fourth press to turn off.
  3. Equipment warranty. The warranty page prints a five-year term on supporting equipment. The current warranty is Lifetime Limited on all supporting equipment as well as the shell, frame, door, seal and finish.

Cleaning and Warranty Pages

Flush before first use and monthly: 2 cups white vinegar with 2 cups water, fill to one inch above the highest jets, run the jets 10 minutes, drain. Clean the pump inlet cover at the same time, use the approved cleaners in the manual and avoid abrasives and bath bombs. The warranty pages give the thermostatic control valve a 1-year limited term and close with the two-page Warranty Activation Form. Complete and sign both, include a copy of your receipt and the electrician's license and insurance information, and submit it online at ellasbubbles.com/warranty-activation/ or by mail; it can be completed now if it was missed at installation.

Download the official document: Two-Seat Owner's Manual

Prefer to see it in motion? Our two-seat tubs video tour shows the layout. For anything else, reach us at ellasbubbles.com/support or (800) 480-6850, or ask your Ella dealer.

Common Questions

Which two-seat models have an outward-swing door and which have the inward stainless steel door?
The Tub4Two and Big4Two two-seat walk-in tubs feature an outward-swinging U-shape door, which includes a tempered glass panel in a composite frame and a 3-latch gear-and-shaft latch system. In contrast, the Companion and Escape two-seat walk-in tubs are equipped with an inward-swing stainless steel door. The owner's manual for Ella's two-seat tubs provides guidance for both door styles.
What is the Hydro Foot switch on my two-seat tub?
It is a separate on/off control for the foot hydro jets, in addition to the main Hydro Jets and Air Jets switches. Each seat has its own 4 foot hydro jets, so you can enjoy the foot massage independently of the back and hip jets.
Why does my two-seat tub have a dual spout?
The Big4Two diagram in the manual labels a DUAL spout alongside the pull-out adjustable hand mixer, and the brochure lists the dual spout among the two-seat components. The faucet controls work the same way as on a single-seat tub.
Do I need to remove the toe kick plates before moving the tub?
Yes, you should remove all access panels and toe kick plates, if your two-seat tub has them, before moving the tub. This prevents them from falling out and breaking during transport. Always lift and carry the tub only by its frame, never by the plumbing, and keep the bottom clear of bumps to avoid damaging the air jets underneath.
When does the Auto Purge run on a two-seat tub?
The Auto Purge feature on a two-seat tub runs automatically for 120 seconds, approximately 20 minutes after you turn the air massage pump off. This process blows leftover water out of the air lines and cannot be interrupted. It is normal operation, and you do not need to leave the tub while it runs; the manual's printed timing of "20 minutes after the pump has been turned on" is outdated.
Is the equipment warranty still five years as printed in the manual?
No, the equipment warranty for Ella's two-seat tubs is no longer five years as printed in the manual. The current warranty is a Lifetime Limited Warranty on the shell, frame, door, seal, finish, and all supporting equipment. The thermostatic control valve, if fitted, has its own 1-year limited warranty term.

About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.

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