Does Ella's Bubbles deliver walk-in tubs to every US state?

Yes. Ella's Bubbles ships its walk-in tubs and walk-in showers nationwide, so a home in any state can receive an Ella tub, and the same freight network also carries tubs into Canada. Every tub is made to order, then assembled, jetted and tested in Chicago before it travels to your address by freight truck. The one state the team has written up as an example, in Does Ella's Bubbles Deliver Walk-In Tubs to West Virginia?, shows how the cost, tax and timing questions get answered for a specific address.

Where Every Ella Tub Ships from

Ella's Bubbles is the manufacturer, and all of its walk-in tubs are assembled in America at the company's facility in Chicago. Tubs are not stocked in regional warehouses or on retail floors around the country. Each one is built for a specific order, jetted and tested in Chicago, crated, and then shipped throughout the United States and Canada. That is true whether you order through your Ella dealer or the team at (800) 480-6850, and it is true of a tub sold through a retailer as well: it is the same tub assembled, jetted and tested in Chicago. The practical result is that a tub bound for Oregon, Maine, Texas or West Virginia leaves the same building and travels the same way, so there is no state the company does not serve. The company and its product line are introduced in Ella's Bubbles Walk-In Tubs: A General Overview.

What Changes from One Destination to Another

Nationwide delivery does not mean every delivery is identical. Three things vary with the address, so have your exact delivery address and zip code handy when you call.

• Shipping cost is based on your zip code. Freight pricing depends on distance and destination, and hard-to-reach addresses, rural mountainous destinations, Hawaii, Alaska and the US territories are priced higher than easy-access addresses. Your Ella dealer or the team works out the cost for your exact delivery zip code, so share the full delivery address when you ask.
• Sales tax follows the ship-to state. Illinois sales tax is added only to orders shipping within Illinois. An order going to any other state is not charged Illinois sales tax, and whatever tax does apply is included in the total your dealer or the team gives you.
• Timing is confirmed per order. Tubs are assembled and tested to order, and total time varies by model, options and stock. The team confirms current timing for your specific order rather than quoting a general figure, so a distant state is not by itself a reason to expect a longer or shorter wait.

Canada is served through Ella's authorized reseller, Walk-In Tubs Canada, which handles purchases north of the border and can also quote installation, and the team at (800) 480-6850 can put you in touch. For a destination outside the United States and Canada, Ella is not responsible for customs, tariffs, taxes, storage or other fees that arise after shipping; those are the customer's responsibility, so plan for them before ordering.

What Delivery Day Looks Like Anywhere in the Country

Your tub is delivered as one fully assembled unit inside heavy duty packaging, by LTL freight truck, and the carrier calls ahead to schedule a delivery window. The truck arrives with a liftgate that lowers the crate to street level, and the driver brings it to the curb or driveway. Drivers do not enter the home, unpack the tub or carry it inside, so moving the crate is the job of your installer or two able helpers, and someone able to receive and inspect the crate needs to be present. Before the truck comes, measure the path from your main entrance to the bathroom against the shipping size printed on your model's spec sheet, and keep all packaging material until installation is complete. Those steps are set out in How your walk-in tub ships and how to prepare for delivery day.

The video on this page follows an Ella Transfer60 from arrival to installation in the greater Chicago area, and the sequence is the same in any state. The installer removes the crate and packing material, takes off the end and side panels, and begins a detailed inspection for shipping damage. Whenever possible the tub is filled outside to check for leaks and all pumps are run before it moves indoors. Inspect for concealed damage, both visual and operational, as soon as the tub arrives, because a freight damage claim must be filed within 48 hours of receipt through ellasbubbles.com/support or (800) 480-6850, and the packaging must be saved for that claim.

Choosing a Tub When There Is No Showroom in Your State

Because tubs are made per order and not stocked, the only permanent Ella showroom is in Chicago, and dealers typically do not carry show models. The mobile showroom, a van carrying display models, visits homes by appointment only between West Palm Beach and Miami, so for most of the country there is no display unit to sit in. Most owners choose their tub from the live video tour from Chicago, the model videos and the spec sheets, and a few installers in the network keep a display unit of their own, which the team can check for your zip code. The options are described in Seeing an Ella Tub Near You: The South Florida Mobile Showroom, Dealer Display Units, and Why Most Owners Choose From Video. The team also emails photos, specifications and diagrams for the models you are considering, or texts them to your phone if you prefer, as covered in Getting Ella's Bubbles Tub Information by Email or Text. Whatever state you live in, the information you need to choose travels to you the same way the tub does.

Watch: Walk-In Tub Installation and Delivery Ella's Bubbles Transfer 60 with chapters and a full transcript.

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