If your tub door cracked at the bottom, a replacement door is arranged as a matched part once the team has your model and serial number, and availability depends on the model and whether it is discontinued. The first thing to check is whether the crack is in the door itself or in a separate part such as the latch receiver, the seal, or the plastic around the locking pin, because those are replaced on their own without touching the door. A door that sags or droops is a different story again: it is usually a leveling or hinge issue that is corrected in place. The cracked or sagging door guide covers the checks and the replacement options for each door type. If the door has a visible crack, stop using the tub until it is resolved, because a cracked door can fail under the pressure of a full tub of water.

Likely Causes

• A crack in the composite door or at the locking pin area after impact or years of use.
• Weight applied to the door, which can crack the bottom edge and change the alignment; the door is designed to carry its own weight only.
• A tub that is no longer level, which twists the frame and makes the door sag or rub before any crack appears.
• Loose hinge bolts on an outward swing door, which let the door drop at the latch side.

What to Check, in Order

1. Photograph the crack up close and the whole door from the outside and inside. Note whether the broken piece is part of the door or a separate latch, seal, or pin component.
2. If the door sags, check the leveling first. Every leg must touch the floor with equal weight. Then confirm the six hinge bolts on an outward swing door are snug, using the lock nut and hinge adjustment guide.
3. Record your model and serial number. Availability depends on the model and whether it is discontinued, and the older and discontinued tubs guide explains how legacy doors are handled.
4. If a replacement outward swing door is supplied, it is removed and refitted at the hinge with six bolts and a 3/16 inch allen wrench. Have a helper take the weight of the door while the bolts are out.
5. Send everything to your Ella dealer, where you purchased, or the team at ellasbubbles.com/support or (800) 480-6850 so the door can be matched and the fitting confirmed.

In the video, a 3/16 inch allen wrench loosens and removes the six bolts on the door side of the hinge, an assistant lifts the door away, and the new door is lined up hole to hole on the hinge and the bolts are tightened firmly.

When to Open a Ticket

Open a ticket at ellasbubbles.com/support with your model and serial numbers, close-up photos of the crack, a photo of the full door and hinge, and a note on how the damage happened if you know. The door is covered for defects under the Lifetime Limited Warranty for the original owner, and your Ella dealer or the team at (800) 480-6850 will confirm coverage and availability from your photos.

Common Questions