Yes. Ella walk-in tubs are built and tested to the North American standards for hydromassage bathtubs. When a customer, an installer or a building inspector asks, the team's standard answer is that our tubs conform to UL Standard 1795 (Hydro Massage Tub) and CSA Standard C22.2 No. 218.2, that the pumps, in-line heaters and other electrical components are ETL certified and clearly marked, and that the listing information an inspector wants to see is printed on the label inside the tub itself. This article explains what each mark means, where to find the label, which marks the faucet and the HoistAssist carry, and what to check for a Canadian installation.

The Marks on an Ella Walk-In Tub

• UL 1795 is the safety standard for hydromassage bathtubs. Our tubs are built to conform to it, and the team has told customers that Ella tubs can be looked up on the UL website.
• CSA C22.2 No. 218.2 is the Canadian standard covering the same equipment. The team's wording to a Canadian customer whose inspector asked was: "Conforms to UL STD 1795 Hydro Massage Tub and CSA STD C22.2 No. 218.2."
• ETL is the listing mark you will see on the pumps, in-line water heaters and electrical components inside the tub. Our electrical installation video states that every electrical component is ETL certified, clearly marked and easy to reach.

Certification marks describe the equipment. They do not replace a licensed electrician or your local code requirements, and they do not change the wiring rule that every jetted Ella tub needs its own dedicated GFCI protected circuit. Circuit counts by package are in Electrical requirements by model.

The electrical requirements video is the one to share with an electrician who asks about listings. It shows that Ella marks every electrical component clearly and keeps it accessible, states that the pumps, heaters and other electrical components are ETL certified, and then walks through the two rules that matter on installation day: the tub must have dedicated GFCI protected outlets that no other appliance shares, and the breaker box must provide the amperage the installed package calls for.

Where the Certification Label Is

Inspectors sometimes ask for a paper certificate before they will sign off. Ella does not routinely fax or mail a separate certificate, because the information is printed on the tub itself and the tubs can be looked up on the UL website. Here is how to find the label:

1. Stand on the seat side of the tub and look at the front apron. There is a square access panel on that side.
2. Remove or flip the access panel. The labels are mounted inside, by the access opening or near the pump.
3. Photograph the label. It carries the UL listing information along with the model and serial number, which is why support calls it the UL label.

That photo is normally all an inspector needs, and the same serial number is what you will use for warranty activation. State approval questions get the same answer: when a customer asked for a Massachusetts approval number, the team pointed to the UL label, because the certification is on the tub itself. If the label is hard to reach after installation, the walkthrough in Where to find your walk-in tub model and serial numbers shows the other places to look, and the team at (800) 480-6850 can look up your unit from your order details. If your permit office asks for something beyond a photo of the label, tell the team exactly what is being requested and they will tell you what can be supplied for your model.

What the Faucet Carries

The Ella fast-fill faucet sets carry their own plumbing certifications, printed on the faucet specification. The 2-piece fast-fill faucet is listed as certified to CSA B125.1, ASME A112.18.1, ICC 117.1 and ANSI/NSF 61/9, carries the IAPMO R&T UPC mark, and uses an ADA lever handle. The differences between the 2-piece and 5-piece sets are covered in Ella Fast-Fill Faucets: 2-Piece vs 5-Piece. A faucet from another manufacturer that you pair with an Ella tub carries that manufacturer's listings and warranty, not ours.

What the HoistAssist Carries

The HoistAssist (Transfer3060HL) spec sheet publishes its own compliance list: cETL (Intertek), cUPC and USPC (IAPMO), ANSI Z124.1.2 for plastic bathtubs, ASME A112.19.7 for whirlpool appliances, ASME A112.19.15 for walk-in bathtubs, and CSA B45.5 for Canadian plumbing fixtures. The rest of what is published for that product is in HoistAssist and CareGiver Assisted-Bathing Systems.

Installing in Canada

Ella has many happy customers in Canada, and the CSA C22.2 No. 218.2 conformance is the line to give an inspector who asks. Two practical points:

• Every Ella walk-in tub is 115/120V, 60 Hz equipment on dedicated GFCI protected circuits. A 240V version is not a published option. If your project requires a different voltage, ask the team before ordering rather than assuming one can be built.
• Orders, shipping and after-sale support for Canada run through the process described in Ordering From Canada, Alaska, Hawaii, or Internationally.

One Model to Confirm Before You Pull a Permit: The LayDown 32x72

In one recorded support answer, a customer who had bought a LayDown 32x72 was told that particular tub was not UL certified. We have not found a newer published statement that changes or confirms that, so we are flagging it rather than repeating it as fact. If your permit depends on a listing for a LayDown 32x72, ask the team at (800) 480-6850 for the current listing status of that model in writing before the inspection.

What This Article Does Not Do

Ella can tell you what the tub conforms to and where the label is. Whether a specific installation passes is decided by your local inspector under your local code, and the wiring must be done by a licensed electrician. If an inspector asks for something beyond the label and the standards above, send us their exact request through a support ticket and we will tell you what we can supply.

Common Questions

Still have a listing or inspection question? Open a ticket at ellasbubbles.com/support/new with your model and a photo of the label, and we will get you what you need.