Ella's Bubbles can supply a replacement interior grab bar, and the key to getting one that fits is the distance between the two mounting holes already drilled in your tub. Send the support team a photo of the grab bar mounts with a tape measure laid across them, showing the center-to-center distance, and they will offer the closest span available. When the exact spacing is not in stock, a slightly wider bar can usually be fitted by opening the holes up a little, and the team will tell you before shipping if that applies.

Why the Hole Spacing Matters

Interior grab bars are drilled into the tub at the factory, so the holes are already in place and their spacing is fixed. Grab bars come in more than one span, and a bar whose mounting feet do not line up with the holes cannot be installed without adjusting them. Measuring center to center, from the middle of one hole to the middle of the other, is what the team uses to match a bar, so a clear photo with the tape measure in frame is asked for before anything ships.

How to Request a Replacement Grab Bar

1. Remove the existing grab bar if it is still mounted, or measure across the mounts if it has already come off.
2. Lay a tape measure across the two holes and photograph it so the center-to-center distance is readable.
3. Photograph the bar itself if it is damaged, for example a bent bar or a stripped thread on the mounting screw, so the team can confirm what went wrong.
4. Open a ticket at ellasbubbles.com/support with the photos, your model and serial number, where the tub was purchased, and your shipping address.
5. The team checks stock, tells you the closest span available and whether the holes need widening, and ships the bar once you confirm.

When the Exact Span Is Not Available

Stock of individual spans varies. If the team does not have your exact spacing, they will offer the nearest span available and tell you whether the holes need to be opened up slightly for the feet to align. Your plumber or installer can do this with a drill before mounting the bar. If no loose bars are in stock at all, the team may offer a bar taken from a tub already built in the Chicago facility. The visible part of that bar is in good condition, though the screw side may carry some silicone and debris from its first fitting, which cleans off before installation. Ordering a bar from the supplier is also possible, and the team will tell you which option suits your timing. Dealers in the Chicago area can ask about picking a bar up at the warehouse instead of having it shipped. The team can send a photo of the bar on offer first, so if the style will not suit your tub you can say so before it ships.

Fitting the New Bar

The grab bar mounts with nylon washers, so check that they came with the bar and ask the team for them if they did not. If you are not comfortable mounting the bar yourself, a local licensed plumber or installer can do it. Ella's Bubbles does not send technicians.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.