Yes, a broken or cracked jet can be replaced. Send a clear photo of the damaged jet, a photo of a neighboring intact jet and your serial number through ellasbubbles.com/support, and the team identifies the exact part and, after verification, ships it under the lifetime parts warranty. If two tubs of the same model do not carry identical jets, that is not a mistake. Jets and related parts are upgraded over time, so a tub built after an upgrade can have a different jet from one built earlier, and the parts are not always interchangeable.

Why Some Jets Are Directional and Others Fixed

Hydro jets in the backrest and along the sides come in two styles. A directional jet has a face that pivots so the bather can aim the stream, and a fixed jet points straight out. Ella periodically upgrades the jets and parts it builds with, so a tub assembled after an upgrade can have directional jets where an earlier tub of the same model has fixed ones. Both styles run on the same plumbing, but a part from one style does not necessarily fit the other. That is why the team asks for photos instead of pulling a part from a generic list, and why an installer working on two tubs from the same order cannot count on borrowing a jet from one to repair the other. If your jets are adjustable, see jet and intensity dial adjustment for how to aim them without forcing the face.

Telling the Jets Apart in Your Photo

Two kinds of jet account for most replacement requests, and a photo settles which one you have.

• Hydro jets are the larger water jets in the backrest and along the sides of the seat. Some therapy packages also include hydro foot jets lower in the tub.
• Air jets are the small round silver covers, about 1 inch across, set into the floor of the tub, including the ones near the drain. Their caps can pop off, and the jet body beneath is sealed into the floor with silicone.

Caps that have simply popped off, for example while a contractor tests the system, are a different repair from a cracked jet body. See why jet caps fall off and how to replace them and air jet covers and jet replacement parts for what can and cannot be swapped.

What the Repair Involves

A cracked air jet in the floor is glued in place, so it is not a screw-out part. Your plumber gains access from below through the access panel, removes the old jet, sets the new jet from underneath and seals it with silicone, and the sealant cures before the tub is filled again. A hydro jet in the backrest or side wall is matched the same way from your photos, and the team tells you what the replacement involves for your jet style. Ella does not send technicians. The part ships under the warranty and a local licensed plumber or your original installer does the labor. If the hose or fitting behind a hydro jet is damaged, see damaged hydro jet hoses and fittings.

Second-Hand or Donated Tubs

The warranty covers the first purchaser at the original installation address and does not transfer, so a donated or resold tub is not under warranty. The team will still look at your photos, identify the jet and tell you how to obtain the part. Because coverage is tied to the original order, it helps to know where the tub was purchased and to have the serial number handy.

How to Request a Replacement Jet

1. Find your serial number on the label behind the magnetic access panel next to the door, or on your invoice.
2. Photograph the broken jet straight on and from an angle, and photograph an undamaged jet of the same kind for comparison.
3. Open a ticket at ellasbubbles.com/support with the photos, the serial number and a short description of what happened.
4. The team confirms the jet type and, after verification, ships the matching part to the installation address.
5. Have your plumber or installer fit the part and, for a floor air jet, allow the silicone to cure before filling.

Related Guides

• How to order replacement parts for your Ella walk-in tub
• Common Questions About Replacement Parts: Parts Lists, Diagrams, Photos, Addresses and Old-Part Returns
• Is My Tub an Ella? Identifying the Brand and Model From Labels, Doors and Faucets Before Ordering Parts

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.