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What Is Occupied vs Unoccupied Water Capacity on a Walk-In Tub?

Updated September 2026

Water capacity on a walk-in tub is stated as two numbers. Unoccupied capacity is how many gallons the tub holds with nobody in it. Occupied capacity, sometimes written as the occupied range, is the amount of water you actually use once a bather is seated and displacing water. Ella spec sheets print both, and the occupied figure is the one to use when sizing your water heater.

How It Works

Your body takes up space in the tub, so the water level rises around you and less water is needed to reach the same depth. That is why occupied capacity is given as a range: the actual volume varies with bather size, so a smaller bather typically uses the upper end and a larger bather the lower end. A few examples from the current spec sheets: the Standard holds 65 gallons unoccupied and 30 to 50 gallons occupied, the Elite 75 and 35 to 55, the Big4One 127 and 75 to 100, and the ShaK 145 and 80 to 120. Fill time is capacity divided by the real-world flow at your faucet, which is why the occupied figure is the better guide to a fill. The full table is in water capacity by model.

Which Ella Models Have It

Every Ella walk-in tub has an unoccupied and an occupied capacity, and the current spec sheets print both for nearly every model. Three exceptions: the Monaco, Mobile and LayDown60 capacities are not printed on the current spec sheets, so please check the live product page or ask the team rather than rely on older figures. Use gallons only; the litre figures printed on the Big4One sheet are misprints. Reading the rest of the sheet is covered in how to read an Ella spec sheet.

What to Know as an Owner

Use the occupied range to size your hot water. A 75 gallon or larger house water heater is recommended for the average walk-in tub, and the largest models such as the ShaK and the Big4Two may need a dedicated additional heater. Remember that the in-line heater on hydro massage tubs maintains bath temperature while the pump runs; it does not heat cold water, so your house water heater does all the work of filling the tub hot. Pressure, pipe size, distance from heater to tub and other fixtures running at the same time all matter, so have your contractor assess them with hot water heater requirements in hand.

If the tub fills slower than you expected, compare the occupied figure with your faucet's real flow before assuming a fault; fast-fill faucet expectations explains what changes it. When you open a ticket at ellasbubbles.com/support or call (800) 480-6850 about fill time or hot water, have your model name, your water heater size and type, your supply line size, and a timed fill ready.

Common Questions

Which capacity number should I use to size my water heater?
To size your water heater for an Ella's Bubbles walk-in tub, use the occupied water capacity range, as this represents the actual amount of hot water needed for a bath. A 75-gallon or larger house water heater is generally recommended for the average walk-in tub. Larger models, such as the ShaK and the Big4Two, may require a dedicated additional heater to meet their hot water demands.
Why is the occupied capacity given as a range instead of one number?
The occupied water capacity is given as a range because the actual volume of water needed varies with the bather's size. Your body displaces water in the tub, causing the water level to rise. A smaller bather typically uses the upper end of the occupied range, while a larger bather uses the lower end, ensuring the range covers typical adult bather sizes.
How many gallons does the Big4One hold?
The Ella's Bubbles Big4One walk-in tub holds 127 gallons of water when unoccupied. Its occupied water capacity ranges from 75 to 100 gallons, depending on the bather's size. Please note that any litre figures printed on the Big4One spec sheet are misprints and should be disregarded.
Where can I find the capacity of the Monaco, Mobile or LayDown60?
The water capacities for the Monaco, Mobile, and LayDown60 walk-in tub models are not printed on the current Ella's Bubbles spec sheets. To find these figures, please check the live product page for the specific model or contact the Ella's Bubbles team directly for the most up-to-date information, rather than relying on older figures.
Does the in-line heater reduce how much hot water I need from the house?
No, the in-line heater on hydro massage tubs does not reduce the amount of hot water you need from your house water heater. Its function is to maintain the bath temperature only while the hydro pump is running; it does not heat cold water. Therefore, your house water heater is solely responsible for supplying the full occupied volume of hot water to fill the tub.

About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.

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